Lantronix Troubleshooting and Technical Support for Your UDS2100 Device Server
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11: Troubleshooting and Contact Information

 

Problem/Message

 

 

Reason

 

 

Solution

 

 

 

 

 

 

 

 

The device server appears to be

 

If you are sure that the

 

Use the Connect Mode option

 

set up correctly, but you are not

 

serial port setting is

 

C0 for making a connection to

 

communicating with your device

 

correct, then you may not

 

the UDS from the network. Use

 

attached to the device server

 

be connecting to the

 

Connect Mode option C1 or C5

 

across the network.

 

correct socket of the

 

for a connection to the network

 

 

 

 

device server.

 

from the UDS.

 

 

 

 

Another possibility is that

 

 

 

 

 

 

 

the device server is not set

 

 

 

 

 

 

 

up correctly to make a

 

 

 

 

 

 

 

good socket connection to

 

 

 

 

 

 

 

the network.

 

 

 

 

 

 

 

 

 

 

When connecting to the Web

 

Your computer is not able

 

Make sure that port 30718

 

Manager within the device

 

to connect to port 30718

 

(77FEh) is not blocked with any

 

server, the "No Connection With

 

(77FEh) on the device

 

router that you are using on the

 

The Device Server" message

 

server.

 

network. Also, make sure that

 

displays.

 

 

 

 

port 77FEh is not disabled

 

 

 

 

 

 

 

within the Security settings of

 

 

 

 

 

 

 

the device server.

 

 

 

 

 

 

 

 

 

Technical Support

If you are experiencing an error that is not described in this chapter, or if you are unable to fix the error, you have the following options:

To check our online knowledge base or send a question to Technical Support, go to http://www.lantronix.com/support.

Technical Support Europe, Middle East, and Africa

Phone: +33 (0) 1 39 30 41 72

Email: eu_techsupp@lantronix.com or eu_support@lantronix.com

Firmware downloads, FAQs, and the most up-to-date documentation are available at: www.lantronix.com/support

When you report a problem, please provide the following information:

Your name, and your company name, address, and phone number  Lantronix model number

Lantronix MAC number

Software version (on the first screen shown when you Telnet to port 9999) Description of the problem

Status of the unit when the problem occurred (please try to include information on user and network activity at the time of the problem)

UDS2100 User Guide

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Contents UDS2100 User Guide Revisions Copyright & TrademarkContacts Date Rev CommentsContents Setup Mode Server Configuration Warranty Figures TablesChapter Summary Using This GuidePurpose and Audience Chapter DescriptionAdditional Documentation DocumentApplications IntroductionApplication Examples Introduction Configuration Methods Additional FeaturesProtocol Support Product Information Label Sample Hardware Address 00-20-4A-14-01-18 or 00204A140118Package Contents Getting StartedInstalling the UDS To install the unitIP Address Required InformationHardware Address IP Address Subnet Mask GatewayAssigning an IP Address Assigning the IP Address DeviceInstallerInstalling DeviceInstaller Select Assign a specific IP address and click NextTo view the units current settings Accessing the UDS2100 Using DeviceInstallerViewing the Current Configuration Adding the Unit to the Manage ListSetting Getting StartedNext Step To configure the unit using a Telnet sessionPress Enter within 5 seconds Assigning the IP Address Serial Port Login Configuration Using Web Manager Accessing UDS2100 Using DeviceInstallerNetwork Configuration Lantronix Web ManagerTo assign an IP address automatically Automatic IP Address ConfigurationSelect Obtain IP address automatically Select Use the following IP configuration Static IP Address ConfigurationEthernet Configuration To assign an IP address manuallyServer Configuration Server ConfigurationTo configure the UDS2100’s device server settings AdvancedHost List Configuration To configure the host listRetry Settings Channel 1 and Channel 2 ConfigurationSerial Settings Host InformationPort Settings ChannelPack Control Flush Input Buffer Serial to NetworkTo configure a channel’s TCP settings Connection Settings TCPFlush Output Buffer Network to Serial Endpoint Configuration Connect Mode Passive ConnectionConnect Mode Active Connection Connect ProtocolDisconnect Mode Common OptionsTo configure a channel’s UDP settings Connection Settings UDPDatagram Mode Apply Settings Apply Factory DefaultsAccessing Setup Mode Configuration via Telnet or Serial Port Setup ModeTelnet Connection Serial Port Connection To establish a Telnet connectionExiting Setup Mode To exit setup modeIP Address Setup Mode Server ConfigurationServer Configuration Option Set Gateway IP AddressDhcp Name Change Telnet Configuration PasswordNetmask Number of Bits for Host Part Network Class Host Bits NetmaskSetup Mode Server Configuration Channel 1 Option Setup Mode Channel ConfigurationBaudrate Common I/F Mode Setting Binary Interface ModeMode Option FlowFlow Control Option Hex Connect ModePort Number Port Numbers Reserved forConnect Mode Option Response Incoming ConnectionActive Startup Manual Connection Address Example To enable the hostlist Datagram TypeModem Mode MessageMeaning No CarrierModem Mode Function Command Send the Escape Sequence +++ in Modem ModeAuto Increment Source Port Remote Port Disconnect Mode OptionRemote IP Address DisConnModeFlush Mode Buffer Flushing Pack ControlSend Characters Packing IntervalTrailing Characters OptionSend Characters DisConnTime Inactivity TimeoutChannel Port Password Telnet Terminal TypeExpert Settings Option Setup Mode Advanced SettingsTCP Keepalive time in seconds Enable alternate MAC ARP Cache timeout in secondsDisable Monitor Mode at bootup Http Port NumberDisable Telnet Setup Security Settings OptionDisable Snmp Snmp Community NameDisable Web Server Disable Tftp Firmware UpdateDisable Port 77FE Hex Disable Web SetupExpert Settings Defaults Default Settings OptionChannel 1 and Channel 2 Configuration Defaults Security Settings DefaultsSetup Mode Advanced Settings Obtaining Firmware Reloading Firmware Firmware UpgradesUsing Tftp Graphical User Interface ROM FileUsing Tftp Command Line Interface To recover firmwareFirmware Upgrades Entering Monitor Mode Using the Network Port Monitor ModeEntering Monitor Mode Using the Serial Port Monitor Mode CommandsCommand Command Name Function Response MeaningTroubleshooting and Contact Information LEDsDiagnostic, Power, and Serial Port LEDs UDS2100 LEDs LEDs MeaningProblems and Error Messages Problem/Message Reason SolutionProblem/Message Reason Solution Technical Support Technical Support Europe, Middle East, and AfricaConnections and Pinouts Serial Connector PinoutsUDS2100 Serial Ports To reset the unit to factory defaults Reset ButtonEthernet Connector Pinouts Power Plug Network PortTechnical Specifications Category DescriptionCategory Description Transient over voltages Alternative Ways to Assign an IP Address AutoIPARP and Telnet To assign a temporary IP addressConversion Table Converting Binary to HexadecimalDecimal Binary Hex Scientific Calculator Warranty Compliance and Disclaimer Disclaimer and Supplementary Information Index

UDS2100 specifications

The Lantronix UDS2100 is a versatile device server designed to facilitate connections between serial devices and Ethernet networks. This innovative product acts as a bridge, allowing for seamless communication between legacy serial devices and modern IP-based systems. Its importance has grown, particularly in industries that still rely on serial technology but seek to integrate with contemporary IT infrastructures.

One of the main features of the UDS2100 is its ability to connect up to two serial devices simultaneously. This dual-port capability makes it an efficient solution for environments where multiple devices need to be networked without additional complexity. By enabling these connections, the UDS2100 allows for remote control and monitoring of various equipment, leading to increased operational efficiency.

The device supports a variety of communication protocols, including TCP/IP, UDP, and HTTP, ensuring compatibility with a broad range of applications. This flexibility is complemented by the UDS2100’s support for both standard and custom baud rates, making it adaptable to various serial device configurations. Users can configure the device via a web-based interface, simplifying the setup process and enhancing user experience.

In terms of security, the Lantronix UDS2100 is equipped with numerous features to protect data transmission over the network. These include support for Secure Sockets Layer (SSL) and Transport Layer Security (TLS), which encrypt the data being transmitted, ensuring that sensitive information remains protected from potential threats.

The UDS2100 also features robust diagnostic capabilities, offering real-time monitoring and logging of connections. This allows users to troubleshoot issues efficiently and maintain optimal performance of their connected devices. Moreover, the device supports multiple networking protocols, including DHCP and static IP addressing, providing further flexibility in network management.

With its compact design and robust enclosure, the UDS2100 can be easily integrated into existing systems without requiring significant modifications. Its reliability and performance make it suitable for various applications, including manufacturing, telecommunications, and medical devices. Overall, the Lantronix UDS2100 stands out as a reliable solution for businesses looking to modernize their infrastructure while maintaining compatibility with legacy equipment.
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