Lantronix 900-588 manual Technical Support US, Phone 800 422-7044 US Only 949

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12: Troubleshooting

Technical Support

If you are experiencing an error that is not described in this chapter, or if you are unable to fix the error, you have the following options:

Technical Support US

Check our online knowledge base or send a question to Technical Support at http://www.lantronix.com/support.

Phone: (800) 422-7044 (US Only) (949) 453-7198

Technical Support Europe, Middle East, and Africa

Phone: +33 (0)1 39 30 41 72

+49 (0) 180 500 13 53 (Germany Only)

Email: eu_techsupp@lantronix.com or eu_support@lantronix.com

Firmware downloads, FAQs, and the most up-to-date documentation are available at www.lantronix.com/support.

When you report a problem, please provide the following information:

Your name, and your company name, address, and phone number 

Lantronix model number

Lantronix MAC number

Software version (on the first screen shown when you Telnet to port 9999)

Description of the problem

Status of the unit when the problem occurred (please try to include information on user and network activity at the time of the problem).

Micro125 User Guide

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Contents User Guide Lantronix Corporate Headquarters Technology Drive Irvine, CA 92618, USA Toll Free Phone FaxTechnical Support Sales Offices Date Rev Firmware CommentsTable of Contents Configuration via Telnet or Serial Port Setup Mode Setup Mode Advanced Settings Problems and Error Messages Technical SupportList of Figures List of TablesUsing This Guide Purpose and AudienceChapter Summary Remaining chapters in this guide includeDeviceInstaller Online Help Additional DocumentationDocument Description Micro125 Integration GuideIntroduction CapabilitiesApplications Configuration Methods Protocol SupportAddresses and Port Numbers Hardware AddressIP Address Port NumbersPhysically Connecting the Unit Getting StartedRequired Information 10/100 EthernetGetting Started Using DeviceInstaller Installing DeviceInstallerTo install DeviceInstaller Assigning an IP AddressAccessing the Micro125 Using DeviceInstaller Viewing the Current ConfigurationDeviceInstaller provides a view of the units configuration To view the units current settingsComments Device FamilyType Hardware AddressUpgradeable Configurable PinsSetup Supports 230K Baud FirmwareConfiguration Using Web Manager Accessing Web-Manager Using DeviceInstallerWeb-Manager Login Window Lantronix Web-ManagerNetwork Configuration Network ModeAutomatic IP Address Configuration Select Obtain IP address automaticallyStatic IP Address Configuration Select Use the following IP configurationEnter the following as necessary To assign an IP address manuallyEthernet Configuration Ethernet Settings DescriptionTo specify how data will be transmitted Auto NegotiateServer Configuration To configure the Micro125’s device server settingsServer Configuration Description Settings Host List Configuration To configure the Micro125’s host listAdvanced Settings Description On the main menu, click HostlistChannel 1 and Channel 2 Configuration Retry SettingsRetry Settings Description Host InformationSerial Settings To configure the channel’s serial settingsChannel Setting Description Port Settings DescriptionPack Control Settings Description Flush Input Buffer Settings Description Flush Output Buffer Description SettingsWith Active Connect With Passive ConnectConnection Settings TCP To configure a channel’s TCP settingsConnect Protocol Setting Description Passive Connection Mode Description SettingsActive Connection Mode Description Settings Available fields, enter or modify the following informationEndpoint Configuration Description Settings Common Option Settings DescriptionDisconnect Mode Settings Description Connection Settings UDP To configure a channel’s UDP settingsInactivity Timeout Check EOT Ctrl-DApply Settings Datagram Mode Description SettingsConnection Protocol Description Apply Defaults Applying SettingsConfiguration via Telnet or Serial Port Setup Mode Accessing Setup ModeTelnet Connection Serial Port Connection To establish a Telnet connectionClick OK. The following information displays Exiting Setup Mode To exit setup mode, utilize one of the following two optionsSetup Mode Server Configuration Server Configuration OptionThis chapter explains how to configure the network settings IP AddressSet Gateway IP Address Netmask Number of Bits for Host PartSet DNS Server IP Address Standard IP Network NetmasksChange Telnet/Web-Manager Password Dhcp NameSetup Mode Channel Configuration ChannelsBaudrate Interface Mode Following table displays available I/F Mode optionsMode Option Common I/F Mode Setting Binary HexFlow Port NumberUse the following table to select flow control options Connect Mode Enter Connect Mode options in hexadecimal notationConnect Mode Options Connect Mode OptionResponse Active StartupManual Connection Address Example C121.2.4.5/1C28.10/12 C0.0.0.0/0To enable the hostlist Hostlist OptionModem Mode Modem Mode DescriptionDatagram Type Datagram Type DescriptionModem Mode Messages Full Verbose Command was executed without errorMessage Meaning Network connection has been establishedSend the Escape Sequence +++ in Modem Mode Modem Mode Function CommandShow IP addr after Ring Auto Increment Source PortRemote IP Address Remote Port11. Disconnect Mode Options Disconnect Mode OptionFlush Mode Buffer Flushing Pack ControlOption DisConnTime Inactivity Timeout Packing IntervalTrailing Characters Send CharactersChannel Port Password Send CharactersTelnet Terminal Type Setup Mode Advanced Settings Expert Settings OptionDefault settings are listed below Device Details Settings DescriptionARP Cache Timeout in Seconds Disable Monitor Mode at BootupTCP Re-transmission Timeout Enable Alternate MACSecurity Settings Option Disable SnmpDisable Telnet Setup Select 6 to configure security settingsDisable Tftp Firmware Upgrade Disable Port 77FE HexDisable Web Server Disable Web SetupEnable Enhanced Password To configure AES encryption on the Micro125Default Settings Option Channel 1 and Channel 2 Configuration DefaultsExpert Settings Defaults Channel Setting Default ConfigurationSecurity Settings Defaults Security Setting Default ConfigurationFirmware Upgrades Using Tftp Graphical User InterfaceObtaining Firmware Reloading Firmware To download new firmware from a computerUsing Tftp Command Line Interface Firmware UpgradesTo recover firmware Monitor Mode Entering Monitor Mode Using the Serial PortEntering Monitor Mode Using the Network Port Monitor Mode CommandsMonitor Mode Commands Command Command Name FunctionG0, G1, ....,Ge, Gf S0, S1,...,Se, SfResponse Meaning Troubleshooting Problems and Error Messages Problem/Message Reason Solution Troubleshooting Caps Lock is not onCorrectly to make a good socket Technical Support Technical Support USPhone 800 422-7044 US Only 949 Technical Support Europe, Middle East, and AfricaBinary to Hexadecimal Conversions Converting Binary to HexadecimalConversion Table Decimal Binary HexScientific Calculator