Lantronix LPS1-T, MPS100, LPS1-2 manual Problem Report Procedure, Full Contact Information

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A: Contact Information

If you are experiencing an error that is not listed in Appendix B: or if you are unable to fix the error, contact your dealer or Lantronix Technical Support at 800-422-7044 (US) or 949- 453-3990. Technical Support is also available via Internet email at support@lantron- ix.com.

A.1 Problem Report Procedure

When you report a problem, please provide the following information:

◆Your name, and your company name, address, and phone number

◆Lantronix MPS model number

◆Lantronix MPS serial number

◆Software version (use the Show Server command to display)

◆Network configuration, including the information from a Netstat command

◆Description of the problem

◆Debug report (stack dump), if applicable

◆Status of the unit when the problem occurred (please try to include information on user and network activity at the time of the problem)

A.2 Full Contact Information

Address: 15353 Barranca Parkway, Irvine, CA 92618 USA

Phone: 949/453-3990

Fax: 949/453-3995

World Wide Web: http://www.lantronix.com

North American Direct Sales: 800/422-7055

North American Reseller Sales: 800/422-7015

North American Sales Fax: 949/450-7232

Internet: sales@lantronix.com

International Sales: 949/450-7227

International Sales Fax: 949/450-7231

Internet: intsales@lantronix.com

Technical Support: 800/422-7044 or 949/453-3990

Technical Support Fax: 949/450-7226

Internet: support@lantronix.com

A-1

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Contents For the MPS100, LPS1-T and LPS1-2 Micro Print Servers MPS/LPS Installation GuidePage Part Number Rev. B Page Contents LAT Configuration Specifications Page Introduction How to Use This ManualAppendix F, Frequently-used Commands MPS/LPS Product Description InstallationInstalling the MPS Installation Installing the MPS Page Incoming Logins Configuration MethodsGetting Started EZWebConMPSxxxxxxTEXT LPSxxxxxxTEXT ServicesMPSxxxxxxPCL LPSxxxxxxPCL MPSxxxxxxPS LPSxxxxxxPSSetting the IP Address TCP/IP ConfigurationUsing EZWebCon Using a Directed Ping Packet# arp -s 192.0.1.228 00-80-a3-xx-xx-xx % ping LPR Printing Using a BOOTP, DHCP, or Rarp ReplyUsing the Command Line Interface LPR on Windows NT 3.5.1 and later TCP/IP Configuration LPR Printing LPR Printing TCP/IP Configuration LPR on Unix Hosts LPR on Windows 95/988Creating Spooling Directory LPR on AIX HostsPrinters and Plotters window, choose Printers/Plotters LPR on HP HostsLPR on SCO Unix Hosts 11Configuring Remote PrinterRtel Functionality Area to Check Explanation Unix Host TroubleshootingObtain an NDS License NetWare ConfigurationNdps Printing NDS Print Queues Configure your MPS NetWare Administrator Quick Setup Print QueuesPconsole Print Queues From the Menu Bar, select Tools Print Services Quick SetupUse the Show Protocols NetWare Access command. By NetWare Host TroubleshootingCode Meaning Remedy Page Printing Directly to a Port LAT Configuration4Translating LAT Error Codes LAT Host TroubleshootingMacintosh Services AppleTalk ConfigurationBitronics AppleTalk ZonesAppleTalk Host Troubleshooting DLC Configuration DLC Configuration for LAN ManagerMPS Configuration Host ConfigurationSelect Job-based Full Contact Information Problem Report ProcedureContact Information Page Power-up Troubleshooting TroubleshootingMPS Problem/Message Error RemedyInit Noboot command was Dhcp TroubleshootingRarp Troubleshooting Bootp TroubleshootingPostScript Problems Printing ProblemsBitmap Graphics Entering Commands at the Boot PromptSet Dhcp Enabled, Disabled Set Bootp Enabled, DisabledFlush NVR FlashSet Hardware Set Rarp Enabled, DisabledSet IPAddress ipaddress Set Loadhost ipaddressPinouts Ethernet ConnectorParallel Connectors Page Obtaining Software Updating SoftwareVia the Web Via FTPReloading Sequence Reloading SoftwareNetWare MOP Troubleshooting Flash ROM UpdatesTftp Environmental Limitations Power Supply CordTemperature Max temp. change/hr 20 C 36 F AltitudeRelative Humidity Conventions Frequently-used CommandsServer Commands Define Service Appletalk EN/DIS Define Server Privileged PasswordDefine Server Netware Loadhost Define Server Rarp EN/DISDefine Service Define Service DLC EN/DISCancel NobootPort Commands Define Port 1 Dsrlogout EN/DIS Define Port 1 Bitronics EN/DISDefine Port 1 Dtrwait EN/DIS Define Port 1 Flow CTSDefine Proto EN/DIS Protocol CommandsDefine Proto IP EN/DIS MpsmpsDefine Proto Native Ware AccessNetware Encapsulation EtheriiWarranty Statement Page Declaration of Conformity Page Index SymbolsMOP Pconsole FTP D-1

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