Lennox Hearth PB42 manual Troubleshooting, Setting Select This Value

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3On the Settings tab, make sure you select the following values for these settings:

Setting	Select This Value
COM port	COM6

Baud rate	115200

Handshaking	Hardware

Use remote DCB	Enabled

4Select the Printer Flash Update tab.

5Click Choose Update. A browser window opens.

6Browse to your .upg file, select it, and click OK. The browser window closes and you return to the Printer Flash Update tab.

7Select Send Update.

8Wait for the “Firmware Upgrade Success” message on the CK60. The PB42 beeps when it is done with the upgrade.

9Print the configuration test page to verify that your firmware was upgraded correctly. For help printing the configuration test page, see “Printing a Configuration Test Page” on page 23.

10Cold boot the printer. For help, see “Cold Booting the PB42” on page 34.

Troubleshooting

You may have printer operation, print quality, or printer communication problems at some time during the life of the printer. It is easy to fix most of the problems. If you cannot find the answer to your problem in the “Printer Problems and Possible Solutions” section, you may need to call Product Support.

30	PB42 Portable Receipt Printer User’s Guide

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Contents Users Guide PB42 Portable Receipt Printer User’s Guide Document Change Record Version Number Date Description of ChangePB42 Portable Receipt Printer User’s Guide Contents Specifications Accessories for the PB42 Safety Icons Global Services and SupportBefore You Begin Service DescriptionChoose this option Who Should Read This Document? Related DocumentsTo download documents PB42 Portable Receipt Printer User’s Guide Learning About the PB42 Portable Receipt Printer Identifying the Parts of the PrinterWhat’s New? Understanding How to Use the PB42 Buttons Understanding the Control PanelButton Function Understanding the PB42 Lights LightState Description Light State Description Understanding the Printer SoundsUnderstanding the Printer Sounds Sound Occurs WhenUsing the Batteries Installing the BatteriesTo install the batteries Batteries Battery cover Charging the Batteries To charge the batteries inside the PB42AC outlet AC power cord Power Specification Dimensions Extending Battery LifeMedia Specifications for the PB42 Loading MediaTo load media Media supports Printing a Configuration Test To print the configuration test00A0960AF16F Configuring the PB42 Establishing Communications With a HostSetting Up Bluetooth Communications Setting Up Serial CommunicationsTo set up Bluetooth communications Serial Port Settings on the PB42 Parameter Default SettingTo connect the PB42 to a PC Cancelling a Print Job To cancel a print jobUpgrading the Printer Firmware To load new firmwareTroubleshooting Setting Select This ValueCalling Product Support Problem Printer Problems and Possible SolutionsPrinter Problems and Possible Solutions Possible SolutionPrinter Problems and Possible Solutions Cold Booting the PB42 Cleaning the Printer To cold boot the PB42Cleaning the PB42 Printer Part Cleaning Method Cleaning IntervalPhysical Dimensions SpecificationsLabel and Printing Specifications Power SpecificationsFactory Default Settings Setting Default ValueAccessories for the PB42 AC4 Quad Charger Model AC4PB42 DC Power Cable P/N Page 074573-003