Printer Problems and Possible Solutions (continued)
Problem
The battery charge is not lasting as long as it should.
The configuration test page does not print.
Print quality is poor.
Possible Solution
•Check the battery date. If the battery is a few years old, the shortened life may be due to normal aging.
•Replace the battery.
•Make sure that the blue light is not blinking. If it is, make sure your printer has media and that the media cover is closed.
•Make sure that you can advance media by pressing the Feed button.
•Try removing batteries, connecting a power adapter, and printing the configuration test page again.
•Clean the printhead. For help, see “Cleaning the Printer” on page 35.
•Check the battery and recharge or replace as necessary. For help, see “Charging the Batteries” on page 18.
•Check the quality of the media. Use only Intermec media to ensure superior print quality and product performance.
Cold Booting the PB42
You seldom need to cold boot the PB42. You should always cold boot the printer after a firmware upgrade. In the rare instance that your printer locks up, you may also want to cold boot the printer.
After you perform a cold boot on the PB42, the printer resumes using the default printing mode (Line Printer mode) and returns to using the default font for printing.
34 | PB42 Portable Receipt Printer User’s Guide |