Lennox Hearth PB42 manual Printer Problems and Possible Solutions

Page 32

Printer Problems and Possible Solutions

Use the following tables to troubleshoot some common problems you may encounter with the PB42 printer.

Printer Problems and Possible Solutions

Problem

The printer has no power.

Media is not feeding through the printer.

Possible Solution

•Make sure the batteries are properly installed. For help, see “Installing the Batteries” on page 16.

•Recharge or replace the batteries as necessary. For help, see “Charging the Batteries” on page 18.

•Make sure the media cover is closed and latched. For help, see “Loading Media” on page 20.

•Make sure the media is not binding anywhere in the printer.

The printer is not printing with a serial connection.

•Make sure media is loaded and the media cover is closed. For help, see “Loading Media” on page 20.

•Replace or recharge the battery. For help, see “Charging the Batteries” on page 18 or “Installing the Batteries” on page 16.

•Check the cable to the PC. For help, see “Setting Up Serial Communications” on page 26.

•Print a configuration test page to make sure that your serial port settings are correct.

•Some printing and configuration programs may leave the printer in a different mode than printing mode. Please cold boot your printer to make sure the default printing mode is selected. For help, see “Cold Booting the PB42” on page 34.

32	PB42 Portable Receipt Printer User’s Guide

Image 32

Contents Users Guide PB42 Portable Receipt Printer User’s Guide Document Change Record Version Number Date Description of ChangePB42 Portable Receipt Printer User’s Guide Contents Specifications Accessories for the PB42 Before You Begin Safety IconsGlobal Services and Support Choose this option ServiceDescription To download documents Who Should Read This Document?Related Documents PB42 Portable Receipt Printer User’s Guide Learning About the PB42 Portable Receipt Printer Identifying the Parts of the PrinterWhat’s New? Button Function Understanding How to Use the PB42 ButtonsUnderstanding the Control Panel State Description Understanding the PB42 LightsLight Understanding the Printer Sounds Understanding the Printer SoundsLight State Description Sound Occurs WhenTo install the batteries Using the BatteriesInstalling the Batteries Batteries Battery cover Charging the Batteries To charge the batteries inside the PB42AC outlet AC power cord Power Extending Battery Life Media Specifications for the PB42Specification Dimensions Loading MediaTo load media Media supports Printing a Configuration Test To print the configuration test00A0960AF16F Configuring the PB42 Establishing Communications With a HostTo set up Bluetooth communications Setting Up Bluetooth CommunicationsSetting Up Serial Communications To connect the PB42 to a PC Serial Port Settings on the PB42Parameter Default Setting Cancelling a Print Job To cancel a print jobUpgrading the Printer Firmware To load new firmwareTroubleshooting Setting Select This ValueCalling Product Support Printer Problems and Possible Solutions Printer Problems and Possible SolutionsProblem Possible SolutionPrinter Problems and Possible Solutions Cold Booting the PB42 Cleaning the Printer To cold boot the PB42Cleaning the PB42 Printer Part Cleaning Method Cleaning IntervalSpecifications Label and Printing SpecificationsPhysical Dimensions Power SpecificationsFactory Default Settings Setting Default ValueAccessories for the PB42 AC4 Quad Charger Model AC4PB42 DC Power Cable P/N Page 074573-003