GarrettCom 6KQE manual Before Calling for Assistance, When Calling for Assistance

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Magnum 6KQE Managed Edge Switch Installation and User Guide

02/09

In the case where the 48VDC power in not internally connected to the POE port pins and no power is coming to the PoE ports for some reason, all the PoE port LEDs are ON simultaneously to indicate a trouble condition. The ports will still operate properly for data traffic to non-PoE devices.

6.0TROUBLESHOOTING

All Magnum Ethernet products are designed to provide reliability and consistently high performance in all network environments. The installation of a Magnum 6KQE Switch is a straight forward procedure. The operation is also straightforward and is discussed in Section 4.0 of this 6KQE User Guide.

Should problems develop during installation or operation, this section is intended to help locate, identify and correct these types of problems. Please follow the suggestions listed below prior to contacting your supplier. However, if you are unsure of the procedures described in this section or if the Magnum 6KQE Switch is not performing as expected, do not attempt to repair the unit; instead contact your supplier for assistance or contact GarrettCom Customer Support.

6.1Before Calling for Assistance

1.If difficulty is encountered when installing or operating the unit, refer back to the Installation Section of the applicable chapter of this manual. Also check to make sure that the various components of the network are interoperable.

2.Check the cables and connectors to ensure that they have been properly connected and the cables/wires have not been crimped or in some way impaired during installation. (About 90% of network downtime can be attributed to wiring and connector problems.)

3.Make sure that DC power is properly attached to each Magnum 6KQE Switch unit. Use the PWR LEDs to verify each unit is receiving power.

4.If the problem is isolated to a network device other than the Magnum 6KQE Switch product, it is recommended that the problem device be replaced with a known good device. Verify whether or not the problem is corrected. If not, go to Step 5 below. If the problem is corrected, the Magnum 6KQE Switch and its associated cables are functioning properly.

5.If the problem continues after completing Step 4 above, contact your supplier of the Magnum 6KQE Switch unit or if unknown, contact GarrettCom, Inc. by fax, phone or email (support@garrettcom.com) for assistance.

6.2When Calling for Assistance

Please be prepared to provide the following information.

1.A complete description of the problem, including the following points:

a.The nature and duration of the problem;

b.Situations when the problem occurs;

c.The components involved in the problem;

d.Any particular application that, when used, appears to create the problem;

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Contents Managed Edge Switch GarrettCom, Inc Contacting GarrettCom, IncElectrical Safety requirements Canadian Emissions StatementTable of Contents IntroductionTroubleshooting Appendix B DC Power InputNetwork Standards and Compliance, hardware Technical SpecificationsPerformance Maximum 10 Mbps Ethernet Segment LengthsAlarm Relay Contacts Fiber Multi-mode connector types supportedFiber Single-mode connector types Management Console connectorDual DC Power Input Optional AC Power Supply InternalPower Consumption 6KQE MountingConfiguration Options Ordering InformationWww . GarrettCom . com Inspecting the Package and Product Product Description Magnum 6KQE Managed Edge Switch Packet Prioritization, 802.1p QOS Frame Buffering and Flow Control Managed Network Software for Magnum 6KQE Web-browser, at ftp//ftp.garrettcom.com„ Fiber Ports Built-In Features and Benefits„ Managed switching for high performance Ethernet LANs „ MNS-6K-SECURE optional, for extra securityApplications Example 1 Magnum 6KQE Switch for an Industrial Application 5a The industrial factory floor application with Magnum 6KQEMagnum 6KQE Managed Edge Switch Installation and User Guide Www . GarrettCom . com Locating Magnum 6KQE Switches Connecting Ethernet Media Connecting Twisted Pair CAT3, CAT5, UTP or STPMedia Ieee Standard Connector Connecting Twisted Pair CAT5e or better, UTP or STP Connecting Single-Mode Fiber OpticConnecting Fiber Optic Cable to SFP Transceivers Gigabit SFP Small Form-factor Pluggable TransceiversSee .2 for the SFP’s available for the 6KQE Mounting Dimensions for 6KQE with metal brackets DIN-Rail Mounting the Magnum 6KQE Powering the Magnum 6KQE Managed Edge Switch 5a Alarm Contacts DB-9 Console port connector Connecting the Console Terminal to Magnum 6KQEPin Signal Description 1 RS-232 DB-9 Console port Serial port pin assignmentsSwitching Functionality Filtering and ForwardingAddress Learning Auto-CrossMDIX and Auto-negotiation, for RJ-45 ports Flow-control, Ieee 802.3x standard Power Budget Calculations for 6KQE Modules with Fiber Media Magnum 6KQE Managed Edge Switch Port Modules6KQE Modules 1 6KQE Module LED designations 2 6KQE Base Unit LED designations 3 6KQE4-RJ45, 4 x 10/100Mb RJ45 Slot C6KQE4-1MMRJ, 1 x Mtrj / 3 x RJ45 Slot C 5 6KQE4-2MMRJ, 2 x Mtrj / 2 x RJ45 Slot C 6 6KQE4-3MMRJ, 3 x Mtrj / 1 x RJ45 Slot A, Slot C6KQE4-1MLC, 1 x LC / 3 x RJ45 Slot C 10 6KQE4-xSLC, LC Singlemode 20km / RJ45 Module 8 6KQE4-2MLC, 2 x LC / 2 x RJ45 Slot C9 6KQE4-3MLC, 3 x LC / 1 x RJ45 Slot A, Slot C 11 6KQF-xSLCL, LC Singlemode 40km / RJ45 Module12 6KQE-2GCU, 1GCU Gigabit RJ45 Copper ports Slot D 13 6KQE-2GSFP, 1GSFP Gigabit SFP Fiber ports Slot D6KQEP-48VDC, Base Unit w/PoE Power-pass-through PoE LEDs SummaryWhen Calling for Assistance Before Calling for AssistanceReturn Material Authorization RMA Procedure No Problem FoundShipping and Packaging Information Fig B1.0 Location of chassis ground Power Consumption Standard 6KQE DC Power Input Terminal Block -, GND, +B2.0 12, 24, -48, 125 and 250VDC POWER, Theory of Operation B3.0 Applications for DC Powered Ethernet Switches B4.0 6KQE, 12, 24, -48, 125 and 250VDC InstallationB4.1 UL Requirements for DC-powered units B5.0 OperationAppendix C Internal DC Dual-Source Power Input Option C2.0 Magnum 6KQE, with DC Dual-Source optionC3.0 DUAL-SOURCE OPTION, Theory of Operation C6.0 Ordering Information for Dual Source Power Example Magnum 6KQE-48VDC Dual-Src-48V