Enterasys Networks 2H252-25R manual Getting Help, Your email address

Getting Help

1.2GETTING HELP

For additional support related to the 2H252-25R or this document, contact Enterasys Networks using one of the following methods:

World Wide Web	http://www.enterasys.com/
Phone	(603) 332-9400
Internet mail	support@enterasys.com
FTP	ftp://ftp.enterasys.com
Login	anonymous
Password	your email address

To send comments or suggestions concerning this document, contact the Technical Writing Department via the following email address: TechWriting@enterasys.com

Make sure to include the document Part Number in the email message.

Before contacting Enterasys Networks for technical support, have the following information ready:

•Your Enterasys Networks service contract number

•A description of the failure

•A description of any action(s) already taken to resolve the problem (e.g., changing mode switches, rebooting the unit, etc.)

•The serial and revision numbers of all involved Enterasys Networks products in the network

•A description of your network environment (layout, cable type, etc.)

•Network load and frame size at the time of trouble (if known)

•The device history (i.e., have you returned the device before, is this a recurring problem, etc.)

•Any previous Return Material Authorization (RMA) numbers

1-8Introduction