Zoom X4 manual Appendix D, Troubleshooting

Page 53

Appendix D

Troubleshooting

Our Technical Support staff is ready to help you with any questions you may have about your DSL modem or Internet connection options. You may, however, find an easy solution to your problem by referring to these troubleshooting tips. You should also refer to the Frequently Asked Questions (FAQs) on the CD (click on Support), and visit our web site for the latest tips: www.zoom.com.

PROBLEM: I installed the software and connected the X4 modem to my phone line, but I cannot connect to the Internet.

SOLUTION: Make sure you’ve securely connected the RJ-11 phone cord from the wall jack to the DSL modem connector on the back of your computer.

SOLUTION: Make sure you’ve connected the RJ-11 phone cord to a DSL line, not a standard telephone jack. You cannot use a standard telephone jack for DSL service unless that phone line has been enabled for DSL by your phone service provider.

SOLUTION: If you are using the modem’s USB option, make sure the unit’s USB cord is securely plugged into your computer’s USB port.

SOLUTION: Make sure, if you are using phone filters, that they are installed correctly (see page 13).

SOLUTION: Make sure you have typed your Username and Password correctly.

SOLUTION: Contact your service provider to ensure that the DSL connection is functioning properly.

Appendix D: Troubleshooting

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Contents Adsl Modem Copyright 2002 All rights reserved Contents Important! Before you Begin Installation InstructionsPackage Contents You Will Also Need Quick Start InstructionsTo Connect via the Ethernet Option Macintosh, Linux, Windows NT, and 95 UsersPanel PWR light on the unit’s front panel turns on To Connect via the USB Option Click the Adsl Modem Installation Wizard buttonEstablishing Communication with Hardware Installation disclaimer box or a DigitalType the X4’s default User Name and Password With your X4. This page provides details about your Internet Using Phone Filters If You Need Help How To Use the Advanced Options Advanced Setup OptionsWAN Settings Advanced Setup Options Permanent VC Virtual Circuit Settings Encapsulation Default GatewayBridge Igmp Internet Group Management ProtocolDhcp Dynamic Host Configuration Protocol LAN SettingsIP Address User ModeDhcp Server Dhcp Address PoolSession Name NAT FirewallUser’s IP ActionVirtual Server Private Port Public PortPort Type Host IP AddressAdvanced Setup Options DMZ Advanced Setup Options DNS Proxy Selection User ConfigurationDNS Adsl Configuration Miscellaneous Access Advanced Setup page and LAN SettingsWAN side Http server Http server portMonitoring System Status System AdministrationMonitoring Adsl Status X4 Adsl Modem User’s Manual Change the Admin Password Performing System Administration TasksPerform a Diagnostic Test View System LogResetting the Unit to Its Default Settings Very Important Updating the Unit’s FirmwareFinish Removing the X4 ModemFront Panel Front and Back Panel InformationBack Panel Light Description Internet Explorer 5.x or Later Configuring Your BrowserInternet Explorer Next Appendix B Configuring Your Browser Netscape Navigator Select the option Direct connection to the Internet Appendix C Windows 95 TCP/IP SettingsSelect Network Component Type dialog box For Mac OS 7.6.1 9.2.2 and Above but not OS Macintosh TCP/IP SettingsAppendix C Windows 95, Macintosh, and Linux Users For Mac OS For RedHat Linux TCP/IP SettingsFor SuSE NETCONFIG, NETDEV0, and IFCONFIG0Appendix D TroubleshootingX4 Adsl Modem User’s Manual Directive Standard Test Report Regulatory Information3372-A 27263 2002