3Com 3CP3617B quick start Chapter Four Troubleshooting, Dial-Up Icon is not on the Desktop

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Chapter Four

Troubleshooting

In the best of all possible worlds, you won’t need this chapter. We have included some of the situations you could possibly encounter while you are installing your 3Com ADSL Modem PCI. You can also go to the Online Help manual which will be available on your PC following installation from the CD-ROM by selecting Start > Pro- grams > 3Com ADSL modem PCI > Online Help

The following sections will address some possible problems:

The Dial-Up Icon is not on the Desktop

Quick View is showing a Red Light

Quick View is Green, but you can’t get to the Internet

In 95 or Me, a message is asking for 1_4_1.bin

You cancelled during Windows 95/98 Plug and Play

You are having problems with Dial-Up Networking

The Dial-Up Icon is not on the Desktop

If you are configured as Ethernet, you are “always on”, but, if your modem was installed as PPP over ATM and you are experiencing difficulty in connecting or don’t see the dial-up icon on your desk- top, you may need to install Windows Dial-Up Networking. The full procedure is covered in Appendix B.

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Contents 3ComHomeConnect Quick Start Installation GuidePage Microsoft Windows 95/98/Me/2000 and NT InternalUnited States Government Legends Table of Contents Technical Support ViiWindows NT Installation SequenceChapter One Chapter TwoItems to Have Ready RequirementsConventions Bold Type InformationChapter One Installing Modem Software Software Installation Procedure Windows 95, 98 and Me Users Install Dial-Up Networking 3Com HomeConnect Adsl Modem PCI Chapter One Windows NT Users Note install the hardware first All Users Continuing the installInstallation Custom InstallationConnecting using PPP Point to Point Protocol Connecting using Ethernet Completing the Installation 3Com HomeConnect Adsl Modem PCI Chapter One Install Guide Installing the Software Windows NT Users -Completing the Install Install Guide Installing the Software 3Com HomeConnect Adsl Modem PCI Chapter One Install Guide Installing the Software Remote Access Setup window, click Add Now click Close in the Network Properties window Page Installing the Modem Hardware Chapter Two Installing the HardwareAll users Windows 95/98/Me/2000 and NT 3Com HomeConnect Adsl Modem PCI Chapter Two Install Guide Installing the Hardware Installing the Adsl phone line to your Adsl Jack Windows NT verifying Remote Access Service RAS Typical Installation3Com HomeConnect Adsl Modem PCI Chapter Two Adsl Link Operational UP Chapter Three Verifying your Adsl ConnectionInstalling Instant Update Optional Install Instant UpdateAdsl Link Not Operational Down Configuring Instant Update Click Update Now Connecting to your ISPOnline Help Following sections will address some possible problems Chapter Four TroubleshootingDial-Up Icon is not on the Desktop QuickView Is showing a Red Light You cancelled during Windows 95/98 Plug & PlayQuickView is green but you can’t get to the internet 95 or Me, a message is asking for 141.binDial-Up Networking missing in Windows 95/98 You are having problems with Dial-Up NetworkingWindows 95/98 Error Dial-Up Networking problems when trying to connectWindows NT Error Page Select Remote Access Service and click OK Appendix a Installing Remote Access Service3Com HomeConnect Adsl Modem PCI Appendix a Appendix a Installing RAS for PPPoA 3Com HomeConnect Adsl Modem PCI Appendix a Appendix a Installing RAS for PPPoA 3Com HomeConnect Adsl Modem PCI Appendix a Windows NT Start Programs Accessories Dial- Up Networking Appendix B Connecting using Dial-Up NetworkingCreating a Dial-up Connection 3Com Home Connect Adsl Modem PCI Appendix B Appendix B Connecting using Dial-Up Networking Modifying the values of a Dial-up Connection General Tab Connect usingTelephone number Use area code and Dialing PropertiesAdvanced Options Server Types TabAllowed Network Protocols Technical Support Hotline Technical SupportOnline Technical Support World Wide Web3Com USO# Attn Dock 1800 W. Central Road Mount Prospect, IL If you need to return the Modem to UsFCC Notice Radio and Television Interference Manufacturers Declaration of ConformityXvi Xvii Xviii 3Com Corporation Limited Warranty 3Com HomeConnect Adsl Modem PCI Appendix C Xxi Page