3Com 3CP3617B quick start Xxi

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Appendix C: Technical Support and Information

3COM SHALL NOT BE LIABLE UNDER THIS WARRANTY IF ITS TESTING AND EXAMINATION DISCLOSE THAT THE ALLEGED DEFECT OR MALFUNCTION IN THE PRODUCT DOES NOT EXIST OR WAS CAUSED BY CUSTOMER'S OR ANY THIRD PERSON'S MISUSE, NEGLECT, IMPROPER INSTALLATION OR TESTING, UNAUTHORIZED ATTEMPTS TO OPEN, REPAIR OR MODIFY THE PRODUCT, OR ANY OTHER CAUSE BEYOND THE RANGE OF THE INTENDED USE, OR BY ACCIDENT, FIRE, LIGHTNING, POWER CUTS OR OUTAGES, OTHER HAZARDS, OR ACTS OF GOD.

LIMITATION OF LIABILITY. TO THE FULL EXTENT ALLOWED BY LAW, 3COM ALSO EXCLUDES FOR ITSELF AND ITS SUPPLIERS ANY LIABILITY, WHETHER BASED IN CONTRACT OR TORT (INCLUDING NEGLIGENCE), FOR INCIDENTAL, CONSEQUENTIAL, INDIRECT, SPECIAL, OR PUNITIVE DAMAGES OF ANY KIND, OR FOR LOSS OF REVENUE OR PROFITS, LOSS OF BUSINESS, LOSS OF INFORMATION OR DATA, OR OTHER FINANCIAL LOSS ARISING OUT OF OR IN CONNECTION WITH THE SALE, INSTALLATION, MAINTE- NANCE, USE, PERFORMANCE, FAILURE, OR INTERRUPTION OF ITS PRODUCTS, EVEN IF 3COM OR ITS AUTHORIZED RESELLER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND LIMITS ITS LIABILITY TO REPAIR, REPLACEMENT, OR REFUND OF THE PURCHASE PRICE PAID, AT 3COM'S OPTION. THIS DISCLAIMER OF LIABILITY FOR DAMAGES WILL NOT BE AFFECTED IF ANY REMEDY PROVIDED HEREIN SHALL FAIL OF ITS ESSENTIAL PURPOSE.

DISCLAIMER: Some countries, states, or provinces do not allow the exclusion or limitation of implied warranties or the limitation of incidental or consequential damages for certain products supplied to consumers, or the limitation of liability for personal injury, so the above limitations and exclusions may be limited in their application to you. When the implied warranties are not allowed to be excluded in their entirety, they will be limited to the duration of the applicable written warranty. This warranty gives you specific legal rights which may vary depending on local law.

GOVERNING LAW: This Limited Warranty shall be governed by the laws of the State of California, U.S.A. excluding its conflicts of laws principles and excluding the United Nations Convention on Contracts for the International Sale of Goods.

3Com Corporation

5400 Bayfront Plaza P.O. Box 58145

Santa Clara, CA 95052-8145 (408) 326-5000

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Contents 3ComHomeConnect Quick Start Installation GuidePage Microsoft Windows 95/98/Me/2000 and NT InternalUnited States Government Legends Table of Contents Technical Support ViiChapter Two Installation SequenceWindows NT Chapter OneBold Type Information RequirementsItems to Have Ready ConventionsChapter One Installing Modem Software Software Installation Procedure Windows 95, 98 and Me Users Install Dial-Up Networking 3Com HomeConnect Adsl Modem PCI Chapter One Windows NT Users Note install the hardware first All Users Continuing the installInstallation Custom InstallationConnecting using PPP Point to Point Protocol Connecting using Ethernet Completing the Installation 3Com HomeConnect Adsl Modem PCI Chapter One Install Guide Installing the Software Windows NT Users -Completing the Install Install Guide Installing the Software 3Com HomeConnect Adsl Modem PCI Chapter One Install Guide Installing the Software Remote Access Setup window, click Add Now click Close in the Network Properties window Page Chapter Two Installing the Hardware Installing the Modem HardwareAll users Windows 95/98/Me/2000 and NT 3Com HomeConnect Adsl Modem PCI Chapter Two Install Guide Installing the Hardware Installing the Adsl phone line to your Adsl Jack Windows NT verifying Remote Access Service RAS Typical Installation3Com HomeConnect Adsl Modem PCI Chapter Two Adsl Link Operational UP Chapter Three Verifying your Adsl ConnectionOptional Install Instant Update Installing Instant UpdateAdsl Link Not Operational Down Configuring Instant Update Connecting to your ISP Click Update NowOnline Help Chapter Four Troubleshooting Following sections will address some possible problemsDial-Up Icon is not on the Desktop 95 or Me, a message is asking for 141.bin You cancelled during Windows 95/98 Plug & PlayQuickView Is showing a Red Light QuickView is green but you can’t get to the internetDial-Up Networking missing in Windows 95/98 You are having problems with Dial-Up NetworkingWindows 95/98 Error Dial-Up Networking problems when trying to connectWindows NT Error Page Select Remote Access Service and click OK Appendix a Installing Remote Access Service3Com HomeConnect Adsl Modem PCI Appendix a Appendix a Installing RAS for PPPoA 3Com HomeConnect Adsl Modem PCI Appendix a Appendix a Installing RAS for PPPoA 3Com HomeConnect Adsl Modem PCI Appendix a Appendix B Connecting using Dial-Up Networking Windows NT Start Programs Accessories Dial- Up NetworkingCreating a Dial-up Connection 3Com Home Connect Adsl Modem PCI Appendix B Appendix B Connecting using Dial-Up Networking Modifying the values of a Dial-up Connection Use area code and Dialing Properties Connect usingGeneral Tab Telephone numberServer Types Tab Advanced OptionsAllowed Network Protocols World Wide Web Technical SupportTechnical Support Hotline Online Technical Support3Com USO# Attn Dock 1800 W. Central Road Mount Prospect, IL If you need to return the Modem to UsFCC Notice Radio and Television Interference Manufacturers Declaration of ConformityXvi Xvii Xviii 3Com Corporation Limited Warranty 3Com HomeConnect Adsl Modem PCI Appendix C Xxi Page