3Com HomeConnect ADSL Modem PCI: Appendix C
If you need to return the Modem to Us
Contact 3Com Customer Support. If the support representative determines that you need to return the modem, you will receive an USO (User Service Order) number. You must have an USO number before returning the modem to us. Ship the unit, postage paid, in a strong box made of corrugated cardboard with plenty of packing material. DO NOT send the modem back in the original box. Send ONLY the modem (NOT manuals, diskettes, etc.) Include your USO number, name and address on the shipping label as well as inside the package. If possible, send the package via a courier capable of tracking the progress of the shipment. Ship to the following address:
3Com
USO# _________
Attn: Dock 15
1800 W. Central Road Mount Prospect, IL 60056
Customers in Canada needing to return a modem for repair or replacement should send the modem to the following address:
Keating Technologies
25 Royal Crest Court; Suite 120
Markham, ONT L3R 9X4
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