3Com 3CP3617B quick start Technical Support Hotline, Online Technical Support, World Wide Web

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Technical Support

3Com provides easy access to technical support information through a variety of services. This section describes those services.

Technical Support Hotline

Technical Support representatives can answer technical questions about the 3Com ADSL Modem products. This hotline is not a toll- free call. Regular long distance or local toll charges will apply if you are outside the 847 area code.

847-262-37007:00am - 8:00pm CST; Monday through Friday

7:00am - 4:00pm CST;Saturday

Canadian customers can speak to a technical support representa- tive by contacting Keating Technologies.

905-305-65707:00am - 7:00pm CST; Monday through Friday

Online Technical Support

3Com offers product support 24 hours a day, 7 days a week, through:

World Wide Web	http://support.3com.com/sitenav/
	dslsupport.cfm
Email	You can send a message to technical support by selecting

Contact Us from the “Site Tools” section of the web site.

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Contents 3ComHomeConnect Quick Start Installation GuidePage Microsoft Windows 95/98/Me/2000 and NT InternalUnited States Government Legends Table of Contents Technical Support ViiChapter Two Installation SequenceWindows NT Chapter OneBold Type Information RequirementsItems to Have Ready ConventionsChapter One Installing Modem Software Software Installation Procedure Windows 95, 98 and Me Users Install Dial-Up Networking 3Com HomeConnect Adsl Modem PCI Chapter One Windows NT Users Note install the hardware first All Users Continuing the installInstallation Custom InstallationConnecting using PPP Point to Point Protocol Connecting using Ethernet Completing the Installation 3Com HomeConnect Adsl Modem PCI Chapter One Install Guide Installing the Software Windows NT Users -Completing the Install Install Guide Installing the Software 3Com HomeConnect Adsl Modem PCI Chapter One Install Guide Installing the Software Remote Access Setup window, click Add Now click Close in the Network Properties window Page Installing the Modem Hardware Chapter Two Installing the HardwareAll users Windows 95/98/Me/2000 and NT 3Com HomeConnect Adsl Modem PCI Chapter Two Install Guide Installing the Hardware Installing the Adsl phone line to your Adsl Jack Windows NT verifying Remote Access Service RAS Typical Installation3Com HomeConnect Adsl Modem PCI Chapter Two Adsl Link Operational UP Chapter Three Verifying your Adsl ConnectionInstalling Instant Update Optional Install Instant UpdateAdsl Link Not Operational Down Configuring Instant Update Click Update Now Connecting to your ISPOnline Help Following sections will address some possible problems Chapter Four TroubleshootingDial-Up Icon is not on the Desktop 95 or Me, a message is asking for 141.bin You cancelled during Windows 95/98 Plug & PlayQuickView Is showing a Red Light QuickView is green but you can’t get to the internetDial-Up Networking missing in Windows 95/98 You are having problems with Dial-Up NetworkingWindows 95/98 Error Dial-Up Networking problems when trying to connectWindows NT Error Page Select Remote Access Service and click OK Appendix a Installing Remote Access Service3Com HomeConnect Adsl Modem PCI Appendix a Appendix a Installing RAS for PPPoA 3Com HomeConnect Adsl Modem PCI Appendix a Appendix a Installing RAS for PPPoA 3Com HomeConnect Adsl Modem PCI Appendix a Windows NT Start Programs Accessories Dial- Up Networking Appendix B Connecting using Dial-Up NetworkingCreating a Dial-up Connection 3Com Home Connect Adsl Modem PCI Appendix B Appendix B Connecting using Dial-Up Networking Modifying the values of a Dial-up Connection Use area code and Dialing Properties Connect usingGeneral Tab Telephone numberAdvanced Options Server Types TabAllowed Network Protocols World Wide Web Technical SupportTechnical Support Hotline Online Technical Support3Com USO# Attn Dock 1800 W. Central Road Mount Prospect, IL If you need to return the Modem to UsFCC Notice Radio and Television Interference Manufacturers Declaration of ConformityXvi Xvii Xviii 3Com Corporation Limited Warranty 3Com HomeConnect Adsl Modem PCI Appendix C Xxi Page