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Appendix C: Technical Support and Information

Canadian Notice:

This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus set out in the interference-causing equipment standard entitled Digital Apparatus, ICES-003 of Industry Canada.

Cet appareil numérique respecte les limites de bruits radio-électriques applicables aux appareils numériques de la Classe B préscrites dans la norme sur le matériel brouilleur: Appareils Numériques, NMB-003 édictée par l'Industrie Canada

The Industry Canada (IC) label identifies certified equipment. This certification means that the equipment meets certain telecommunications network protective, operation, and safety requirements. Industry Canada does not guarantee the equipment will operate to the users' satisfaction.

Before installing this equipment, users should ensure that it is permissible to be connected to the facilities of the local telecommunications company. The equipment must also be installed using an acceptable method of connection. In some cases, the inside wiring associated with a single-line individual service may be extended by means of a certified connector assembly (telephone extension cord). The customer should be aware that compliance with the above conditions might not prevent degradation of service in some situations.

Repairs to certified equipment should be made by an authorized Canadian maintenance facility designated by the supplier. Any repairs or alterations made by the user to this equipment, or equipment malfunctions, may give the telecommunications company cause to request the user to disconnect the equipment.

Users should ensure for their own protection that the electrical ground connections of the power utility, telephone lines, and internal metallic water pipe system, if present, are connected together. This precaution may be particularly important in rural areas.

CAUTION: Users should not attempt to make electrical ground connections by themselves, but should contact the appropriate inspection authority or an electrician, as appropriate.

Warranty and Repair Service Center:

Keating Technologies

25 Royal Crest Court, Suite 120

Markham, ONT L3R 9X4

This is a class B product based on the standard of the Voluntary Control Council for Interference from Information Technology equipment (VCCI). If this is used near a radio or television receiver in a domestic environment, it may cause radio interference. Install and use the equipment according to the instruction manual.

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Contents 3ComHomeConnect Quick Start Installation GuidePage Microsoft Windows 95/98/Me/2000 and NT InternalUnited States Government Legends Table of Contents Technical Support ViiChapter Two Installation SequenceWindows NT Chapter OneBold Type Information RequirementsItems to Have Ready ConventionsChapter One Installing Modem Software Software Installation Procedure Windows 95, 98 and Me Users Install Dial-Up Networking 3Com HomeConnect Adsl Modem PCI Chapter One Windows NT Users Note install the hardware first All Users Continuing the installInstallation Custom InstallationConnecting using PPP Point to Point Protocol Connecting using Ethernet Completing the Installation 3Com HomeConnect Adsl Modem PCI Chapter One Install Guide Installing the Software Windows NT Users -Completing the Install Install Guide Installing the Software 3Com HomeConnect Adsl Modem PCI Chapter One Install Guide Installing the Software Remote Access Setup window, click Add Now click Close in the Network Properties window Page All users Windows 95/98/Me/2000 and NT Chapter Two Installing the HardwareInstalling the Modem Hardware 3Com HomeConnect Adsl Modem PCI Chapter Two Install Guide Installing the Hardware Installing the Adsl phone line to your Adsl Jack Windows NT verifying Remote Access Service RAS Typical Installation3Com HomeConnect Adsl Modem PCI Chapter Two Adsl Link Operational UP Chapter Three Verifying your Adsl ConnectionAdsl Link Not Operational Down Optional Install Instant UpdateInstalling Instant Update Configuring Instant Update Online Help Connecting to your ISPClick Update Now Dial-Up Icon is not on the Desktop Chapter Four TroubleshootingFollowing sections will address some possible problems 95 or Me, a message is asking for 141.bin You cancelled during Windows 95/98 Plug & PlayQuickView Is showing a Red Light QuickView is green but you can’t get to the internetDial-Up Networking missing in Windows 95/98 You are having problems with Dial-Up NetworkingWindows 95/98 Error Dial-Up Networking problems when trying to connectWindows NT Error Page Select Remote Access Service and click OK Appendix a Installing Remote Access Service3Com HomeConnect Adsl Modem PCI Appendix a Appendix a Installing RAS for PPPoA 3Com HomeConnect Adsl Modem PCI Appendix a Appendix a Installing RAS for PPPoA 3Com HomeConnect Adsl Modem PCI Appendix a Creating a Dial-up Connection Appendix B Connecting using Dial-Up NetworkingWindows NT Start Programs Accessories Dial- Up Networking 3Com Home Connect Adsl Modem PCI Appendix B Appendix B Connecting using Dial-Up Networking Modifying the values of a Dial-up Connection Use area code and Dialing Properties Connect usingGeneral Tab Telephone numberAllowed Network Protocols Server Types TabAdvanced Options World Wide Web Technical SupportTechnical Support Hotline Online Technical Support3Com USO# Attn Dock 1800 W. Central Road Mount Prospect, IL If you need to return the Modem to UsFCC Notice Radio and Television Interference Manufacturers Declaration of ConformityXvi Xvii Xviii 3Com Corporation Limited Warranty 3Com HomeConnect Adsl Modem PCI Appendix C Xxi Page