Sierra Wireless 595U manual 3F. Troubleshooting Tips Windows, 117, 119

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3F. Troubleshooting Tips (Windows) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .92

Problems, Causes, and Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93 GO Button Is Unavailable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94 Searching for Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94 Cannot Connect to the Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95 PWR LED Goes Off and On, and Then Stays Red . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95 Sprint Location Services Aren’t Working or Don’t Seem to Be Available . . . . . . 96 Could Not Prepare Data Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97 Unable to Prepare Data Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97 Sprint Connection Manager Stops Working After Upgrading Windows . . . . . . 97

Section 4: Installing and Using the USB Modem on a Mac . . . . . . . . . . . . . . . . . . . . . . .99 4A. Installing and Using the Software on a Mac Computer . . . . . . . . . . . . . . . . 101

Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102 Installing the Software on a Mac . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103 Installing the Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105 USB Modem Activation and Provisioning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107 Connecting to the Sprint Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110 Icons and Text in Watcher Lite . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110 Menu Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111 Attaching an External Antenna . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111 Removing Your USB Modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112 Sprint Service Areas . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112 Manage Your Account Online . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112 Troubleshooting Tips (Mac) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113 Frequently Asked Questions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114

Section 5: Technical Specifications and Regulatory Information

117

5A. Technical Specifications

119

LED Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120

Radio Frequency and Electrical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121

Software Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122

Environmental Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123

Mechanical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123

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Contents Sprint Mobile Broadband USB Modem Table of Contents 3D. Tools 3C. Changing Sprint Connection Manager Settings3B. Menu Options Why won’t my laptop go into hibernation mode when using my 3E. Frequently Asked Questions Windows119 3F. Troubleshooting Tips Windows117 Glossary and Index 7A. Glossary 7B. Index 5B. Regulatory Information6B. Terms and Conditions Welcome to Sprint Tip IntroductionBasics of Your USB Modem Page Introducing the Sprint Mobile Broadband USB Modem Introducing the Sprint Mobile Broadband USB ModemCdma Networks Your Sprint Mobile Broadband USB ModemOne Touch Activation Care and Maintenance Package ContentsAbout This Guide Getting Started System Requirements USB Modem Software Getting Started With Your USB ModemGetting Started With Your USB Modem Getting StartedSystem Requirements If you are running Windows 2000 with Internet Explorer High Encryption Requirements WindowsIf you are running Windows 2000 with Netscape Communicator USB Modem SoftwareGetting Help Troubleshooting Contacting Sprint Customer ServiceVisiting the Sprint Web Site Getting HelpPage Installing the USB Modem on a Windows Computer Page Getting Started Installing the Software on a Windows ComputerInstalling the Software on a Windows Computer To install the software on your computer Insertion of the rechargeable battery into the USB modemInstalling the Software on a Windows Computer Installing the Software on a Windows Computer Inserting and Removing the USB Modem Inserting and Removing the USB ModemInserting the USB Modem Removing the USB Modem To remove the USB modem Inserting the USB ModemRemoving the USB Modem Setting Up Service Windows Setting Up Service WindowsTo unlock your USB modem Activating and Using Sprint ServicePreactivated USB Modem Non-preactivated USB Modem Activation Wizard Non-preactivated USB Modem One Touch ActivationOnce the Activation Wizard is running If the Activation Wizard has not started automaticallyData Provisioning Iota Page Using the USB Modem on a Windows Computer Page Your USB Modem The Basics To start Sprint Connection Manager Sprint Connection ManagerStarting Sprint Connection Manager Sprint Connection Manager Window Starting Sprint Connection Manager AutomaticallyMobile Broadband Window Show Start/end Hide Details GPS Receiver WindowLocation InformationHepe Window, select Enable Location ServicesCommon items No device Connection States Mobile Broadband WindowConnecting Searching for serviceInitializing DisconnectedDevice locked Device powered offConnected to Ndis Validating GPS Status GPS Receiver WindowSearching AcquiredSystem Tray Connection States Attaching an External Antenna Sprint Location ServicesDetermining the Type of Coverage To use Sprint Location Services Select Menu Power Off Modem Your USB Modem The Basics Powering the USB Modem On and OffExpanding Sprint Connection Manager Select Menu Power On ModemControlling the Sprint Connection Manager Window Mobile Broadband Window GPS Receiver Window Minimizing Sprint Connection Manager To restore Sprint Connection Manager when it is minimizedRestoring Sprint Connection Manager Exiting Sprint Connection ManagerTo launch a connection Launching a Sprint Power Vision or Sprint Vision ConnectionRoam Guard To permanently turn off the Roam Guard feature To turn on the Roam Guard featureAuto-launch upon Network Connection To specify which application to automatically launchViewing the Amount of Data Transferred To end a connection Ending a ConnectionOnline Help Initial Lock Code Displaying Your Phone NumberSecurity To lock the USB modem immediately When the USB Modem Is LockedLocking the USB Modem To unlock the USB modem Locking upon Sprint Connection Manager StartupUnlocking the USB Modem To change the lock code Accessing LinksChanging the Lock Code Uninstalling the Sprint Connection Manager Software Sprint Connection Manager Menu System Tray Menu Menu OptionsSprint Connection Manager Menu Updates DiagnosticsSettings Menu Item Description Alert LogSystem Tray Menu Changing Sprint Connection Manager Settings Changing Sprint Connection Manager Settings Settings WindowGeneral Settings Per month Check Now Check for software updates immediately Software updatesHave Sprint Connection Manager start automatically when Windows Windows starts StartsSprint Mobile Broadband Settings To select GO automatically when ready, ensure that Enable When readyEnable To select Enable Network Adapter NDIS, ensure that GO1XOnly Menu Item Description NetworkSprint Roam OnlySprint Location Services Settings Consent NMEA? on page 90 and When do I need to use NMEA? on Every time you use NMEA. For more information, see What isSpecify which mapping and search service for example Some mapping and search services may have data that isClick Test GPS Tools To view the Connection History Viewing the Connection HistoryTo sort the entries To export the entries to a text fileTo copy one or more entries Viewing AlertsTo delete all entries To delete one or more entriesSelect Device Info & Diagnostics Tools Running DiagnosticsTo access the Device Info & Diagnostics window Tools Updating the Software To update the softwareDisplaying System Information To display system informationTo display this window About Sprint Mobile BroadbandFrequently Asked Questions Windows Frequently Asked Questions Windows How fast is the connection with Sprint Connection Manager? What is Sprint Connection Manager?If the connection is always on, am I always being billed? Can I connect to a dial-up account like AOL or EarthLink? What is LBS?What is enhanced Local Search? What is GPS?How do I get the enhanced Local Search feature? Where do I find the enhanced Local Search feature?Where can I use GPS? How do I use the enhanced Local Search feature?What is GPS User Plane? What is GPS Control Plane?Will GPS work when Privacy is set to ON? How do I enable/disable GPS?Can I use Sprint Location Services if I have enabled NDIS? Do I need a GPS subscription to use GPS?What is GPS Basic? Location-Based Services limitationsWhat GPS mode options are supported? What is a GPS application? What is GPS Premium?What is the difference between GPS Basic and GPS Premium? When do I need to use NMEA? What is NMEA?How do I start and stop NMEA? How do I configure my Nmea port?To start Nmea output To stop Nmea output, you have several optionsTroubleshooting Tips Windows Troubleshooting Tips Windows Problems, Causes, and SolutionsGO Button Is Unavailable Searching for ServicePWR LED Goes Off and On, and Then Stays Red Cannot Connect to the NetworkTroubleshooting Tips Windows Unable to Prepare Data Services Could Not Prepare Data ServicesPage Installing and Using the USB Modem on a Mac 100 Installing and Using the Software on a Mac Computer 101 Installing and Using the Software on a Mac ComputerFinder, choose Go Applications System Preferences Double-clickSoftware Update Click Check NowInstalling and Using the Software on a Mac Computer 103 Installing the Software on a MacTo install the Watcher Lite software on your Mac computer Click Continue To install the drivers on your Mac computer Installing the DriversInstalling and Using the Software on a Mac Computer 105 Click Restart106 USB Modem Activation and Provisioning Text/window Description/next action Displayed Device Not Activation AssistantActivated WindowTo activate your USB modem and account Installing and Using the Software on a Mac Computer 109Icons and Text in Watcher Lite Connecting to the Sprint NetworkTo connect to the Sprint network To end your network connectionMenu Options Installing and Using the Software on a Mac Computer 111Connect To use your USB modem, you must activate itTo remove the USB modem from your Mac Sprint Service Areas Manage Your Account OnlineRemoving Your USB Modem Connect Button Is Unavailable Troubleshooting Tips MacInstalling and Using the Software on a Mac Computer 113 Frequently Asked Questions Can I connect to a dial-up account like AOL or EarthLink? Installing and Using the Software on a Mac Computer 115How fast is the connection with Sprint Connection Manager? 116 Technical Specifications Regulatory Information 118 Technical Specifications 119 Technical SpecificationsState Indicates Data LED OperationRadio Frequency and Electrical Specifications Software Specifications Mechanical Specifications Environmental SpecificationsRegulatory Information Regulatory Information 125 Regulatory Notices126 Regulatory Information 127 PatentsCopyright TrademarksRegulatory Information 129 Additional Information and UpdatesLimitation of Liability 130 Safety Information Terms & Conditions 132 Safety and Notices 133 Safety and NoticesImportant Notice Safety and Hazards Important Notice Safety and HazardsTerms and Conditions 135 Terms and ConditionsSubscriber Agreement Services Covered By These Ts&Cs & Additional TermsBasic Definitions When You Don’t Have To Pay An Early Termination Fee When You Accept The AgreementOur Policies Term Commitments & Early Termination FeesOur Right To Change The Agreement & Your Related Rights Our Right To Suspend Or Terminate ServicesYour Right To Terminate Services Account Spending Limits ASL Credit Checks & Credit InformationDeposits & Returning Deposits Terms and Conditions 139Coverage Where Your Device Will Work Restrictions On Using ServicesYour Device, Number & E-mail Address Caller ID Porting/Transferring Phone NumbersTerms and Conditions 141 About Data Services & ContentRoaming Account & Service Charges Pro-rating Unused Minutes Specific Terms & Restrictions On Using Data ServicesActivation & Miscellaneous Charges How We Calculate Your Charges For Billing PurposesTerms and Conditions 143 Your Payments Late Fees Your BillTaxes & Government Fees SurchargesDisputing Charges You Must Still Pay Undisputed Charges Protecting Our Network & ServicesYour Privacy Terms and Conditions 145If Your Device Is Lost or Stolen Location Based ServicesOr Other Emergency Calls Disclaimer of Warranties You Agree We Are Not Responsible For Certain ProblemsYou Agree Our Liability Is Limited No Consequential Damages Terms and Conditions 147Dispute Resolution Terms and Conditions 149 Exceptions To Our Agreement To Arbitrate DisputesNo Trial By Jury No Class ActionsIndemnification Providing Notice To Each Other Under The AgreementTerms and Conditions 151 152 Glossary and Index 154 Glossary 155 GlossaryDormant Horizontal Estimated Position Error-Relates to GPS accuracyGlossary 157 LEDVPN Index 159 IndexBattery Disk space required Index 161162 Index GPS Basic Windows only Index 163164 Index Minus sign in Sprint Connection Manager Index 165166 Index Index 167 StoppedworkingafterWindowsupgrade168 Index Index 169 170 Index
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