Sierra Wireless 595U manual Running Diagnostics, To access the Device Info & Diagnostics window

To export the entries to a text file:

1.Select File > Export.

2.Specify a file name and path.

3.Click Save.

To copy one or more entries:

1.Select the entries. (Click a single entry, or hold down CTRL or SHIFT and click to select multiple entries; to select all entries, select Edit > Select All.)

2.Select Edit > Copy.

3.Paste the entries (for example, into a text file or email message).

To delete all entries:

▶Click the Clear button.

To delete one or more entries:

1.Select the entries. (Click a single entry, or hold down CTRL or SHIFT and click to select multiple entries.)

2.Select Edit > Delete.

Running Diagnostics

To identify problems when connecting to the network, use the Device

Info & Diagnostics window. Device Info & Diagnostics evaluates issues with your USB port, port configuration, network signal strength, Sprint Connection Manager, and more. Once the program runs a diagnostics check, it recommends solutions.

The program also displays information such as your phone number.

Results of the diagnostics can be shared with a Sprint Customer Service Specialist, to assist that person with troubleshooting.

To access the Device Info & Diagnostics window:

1.Ensure the USB modem is inserted.

2.In Sprint Connection Manager, click Menu.

3.Select Device Info & Diagnostics.

Section 3D: Tools 77