WatchGuard Technologies manual What do the on and Mode lights signify on the SOHO?

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Troubleshooting

NOTE You can also reboot by removing the power source for ten seconds, and then restoring power.

What do the ON and MODE lights signify on the SOHO?

When the ON light is illuminated, the SOHO has power. When the MODE light is illuminated, the SOHO is operational.

If the ON light is blinking it is indicative of a couple of concerns:

•If the MODE light is off than the unit is running through it’s boot process and the ON light will cease blinking when the process is complete.

•If the MODE light is illuminated then the unit is running from it’s backup flash memory. You should be able to connect to the unit from a computer on one of the four (numbered 1-4) Ethernet ports and reload the configuration.

If the MODE light is blinking it is indicative of a couple of concerns:

•The unit required a DHCP assigned IP address for the External interface (WAN) port but did not receive it.

•The External interface (WAN port) is not connected to another device, the physical connection is faulty, or the other device is not operating properly.

How do I register my SOHO?

Registering your WatchGuard SOHO ensures that you receive all LiveSecurity alerts and software updates as soon as they are

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Contents WatchGuard Soho User Guide Page Using this guide Following conventions are used throughout this guideCE Notice Certifications and NoticesFCC Certification Industry CanadaTaiwanese Notice Vcci Notice Class a ITE Declaration of Conformity WatchGuard End-User License Agreement Page User Guide WatchGuard Limited Hardware Warranty User Guide Copyright and Patent Information Table of Contents Your Administrative Options Configuring Virtual Private Networking Page Introduction WelcomeRegistration and Identification Information How does a firewall work?How does a firewall work? Protocol How does information travel on the internet?IP Addresses Port numberHow does the Soho process this information? ServicesNetwork Address Translation NAT Default Factory Settings Soho Home Page-System StatusResetting a Soho to the Factory Defaults Firewall SettingsRebooting a WatchGuard Soho Base Model SohoRebooting a WatchGuard Soho Rebooting a WatchGuard Soho Pre-installation checklist Before you beginInstallation Process Microsoft Windows 95 or 98 or ME Determine your current TCP/IP settingsMicrosoft Windows NT or MacintoshDisable your browser’s Http proxy Exit the TCP/IP configuration screenNetscape Netscape 6/6.1Internet Explorer 5.0/5.5 Physically connecting your SohoCabling the Soho for one to four devices Installation Process Cabling the Soho for more than four computers This creates a connection between the Soho and the modem Installation Process Configuring Your External Network Network addressingDouble-click the Network icon TCP/IP Properties dialog box appears Configuring the Soho External network for dynamic addressing Configuring the Soho External network for static addressing On your computerOn the Soho ExternalConfiguring the Soho external network for PPPoE From the Configuration Mode drop list, select PPPoE Client Click Automatically restore lost connections Release and renew the IP configuration Configure the Trusted network with static addresses Configuring Your Trusted NetworkRoutes Configure additional computers to the trusted network Configuring Static Routes View the Network Statistics Network Statistics View the Network Statistics Your Administrative Options System SecuritySetting a System Administrator Name and System Passphrase = System Security Setting up VPN Manager Access = VPN Manager AccessClick the Submit button Redeeming your Soho upgrade certificates Update Your Configuration from a Non- Windows Platform= Update = Upgrade Upgrade certificates Seat LicensesView the Configuration File = View Configuration FileView the Configuration File Firewall settings Configuring Incoming and Outgoing ServicesPre-configured Services Incoming or OutgoingCreating a Custom Service TCP and UDP Ports Custom ServiceIP Protocols Blocking External Sites Blocked Sites Firewall Options Firewall OptionsPing requests received on the External Network Denying FTP access to the Trusted Network interface Socks implementation for the SohoConfigure your Socks application Logging all allowed outbound traffic Disabling Socks on the SohoCreating a virtual DMZ DMZCreating a virtual DMZ Creating a virtual DMZ What is Logging? Viewing Soho log messagesSetting a WatchGuard Security Event Processor log host Wsep LoggingOur example Setting a Syslog Host Syslog LoggingSetting the System Time System TimeIf you have decided to use the WatchGuard Time Server Setting the System Time Setting the System Time WatchGuard Soho WebBlocker How WebBlocker worksWatchGuard WebBlocker database unavailable Web site not in WebBlocker databaseWeb site in WebBlocker database WebBlocker Users and GroupsPurchasing and enabling Soho WebBlocker Bypassing the Soho WebBlockerEnable WebBlocker Configuring the Soho WebBlockerSettings Enter the Inactivity Timeout in minutes Create WebBlocker Groups and Users GroupsTo the right of the Users field, click the New button Click the Submit button WebBlocker categories Alcohol/TobaccoDrug Culture Search Engines Searching for blocked sites Click Check if the URL is on the CyberNOT ListConfiguring Virtual Private Networking Why create a virtual private network?What you will need IP Address Table example Enabling the VPN upgrade Step-by-step instructions for configuring a Soho VPN tunnelObtaining the VPN upgrade Special considerationsWhy do I need a static external address? Frequently asked questionsHow do I get a static external IP address? How do I connect three or four offices together? OK, why is ping not working?How do I obtain a VPN upgrade certificate? How do I troubleshoot the connection?Muvpn Clients How do I enable a VPN Tunnel?View the VPN Statistics View the VPN Statistics 104 How do I reboot my SOHO? TroubleshootingGeneral What do the on and Mode lights signify on the SOHO? How do I register my SOHO?Cant get a certain Soho feature to work with a DSL modem Set a password on my unit, but I forgot it. Can you help?What is a Soho feature key? How does the seat limitation on the Soho work?How do I install a Soho using a Macintosh? How can I see the MAC address of my SOHO? ConfigurationWhere are the Soho settings stored? How do I change to a Dhcp trusted IP address?How do I set up and disable Webblocker? How do I change to a static trusted IP address?WebBlocker IncomingVPN Management How do I set up my Soho for VPN Manager Access? How do I set up VPN between two SOHOs?Contacting Technical support Online Documenting and In-Depth FAQsSpecial Notices Database WebBlocker Default gateway 98 DNS service 116 User Guide 117 Socks