WatchGuard Technologies SOHO manual How do I install a Soho using a Macintosh?

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Troubleshooting

DSL router, the NAT feature of the DSL router should be set for bridge-only mode.

How do I install a SOHO using a Macintosh?

The process is essentially identical to installing on any other platform. Use the Installation chapter within this Guide. The one unique element for Macintosh users, determining your TCP/IP settings, can be found on page 29.

How do I know whether the cables are connected correctly to my SOHO?

There are twelve lights on the front of the SOHO grouped in pairs. The Link light labeled WAN tells you if your SOHO is connected to your modem. If this light is not illuminated, the SOHO is not connected to your modem. Check to make sure that both sides of the cable are connected and that your Internet connection is not down. The Link lights numbered 1 through 4 correspond to the four number Ethernet ports for the Trusted network. They tell you if the SOHO is connected to a computer or hub. If the lights are not illuminated, the SOHO is not connected to the computer or hub. Check to make sure that both sides of the cable are connected and that the computer or hub has power.

I can connect to the configuration screen; why can’t I browse the Internet?

This means that the SOHO is on, but something may be wrong with the connection from the SOHO to the Internet. Make sure the cable or DSL modem is connected correctly and has power. Also check the link light on your modem as well as the WAN link light on the SOHO. If these are illuminated than your ISP may be temporarily down--you will need to call your ISP.

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Contents WatchGuard Soho User Guide Page Using this guide Following conventions are used throughout this guideCertifications and Notices FCC CertificationCE Notice Industry CanadaTaiwanese Notice Vcci Notice Class a ITE Declaration of Conformity WatchGuard End-User License Agreement Page User Guide WatchGuard Limited Hardware Warranty User Guide Copyright and Patent Information Table of Contents Your Administrative Options Configuring Virtual Private Networking Page Introduction WelcomeRegistration and Identification Information How does a firewall work?How does a firewall work? How does information travel on the internet? IP AddressesProtocol Port numberServices How does the Soho process this information?Network Address Translation NAT Default Factory Settings Soho Home Page-System StatusResetting a Soho to the Factory Defaults Firewall SettingsRebooting a WatchGuard Soho Base Model SohoRebooting a WatchGuard Soho Rebooting a WatchGuard Soho Pre-installation checklist Before you beginInstallation Process Determine your current TCP/IP settings Microsoft Windows NT orMicrosoft Windows 95 or 98 or ME MacintoshDisable your browser’s Http proxy Exit the TCP/IP configuration screenNetscape Netscape 6/6.1Physically connecting your Soho Internet Explorer 5.0/5.5Cabling the Soho for one to four devices Installation Process Cabling the Soho for more than four computers This creates a connection between the Soho and the modem Installation Process Configuring Your External Network Network addressingDouble-click the Network icon TCP/IP Properties dialog box appears Configuring the Soho External network for dynamic addressing Configuring the Soho External network for static addressing On your computerOn the Soho ExternalConfiguring the Soho external network for PPPoE From the Configuration Mode drop list, select PPPoE Client Click Automatically restore lost connections Release and renew the IP configuration Configuring Your Trusted Network Configure the Trusted network with static addressesRoutes Configure additional computers to the trusted network Configuring Static Routes View the Network Statistics Network Statistics View the Network Statistics Your Administrative Options System SecuritySetting a System Administrator Name and System Passphrase = System Security Setting up VPN Manager Access = VPN Manager AccessClick the Submit button Update Your Configuration from a Non- Windows Platform Redeeming your Soho upgrade certificates= Update = Upgrade Upgrade certificates Seat LicensesView the Configuration File = View Configuration FileView the Configuration File Firewall settings Configuring Incoming and Outgoing ServicesPre-configured Services Incoming or OutgoingCreating a Custom Service Custom Service TCP and UDP PortsIP Protocols Blocking External Sites Blocked Sites Firewall Options Firewall OptionsPing requests received on the External Network Denying FTP access to the Trusted Network interface Socks implementation for the SohoConfigure your Socks application Logging all allowed outbound traffic Disabling Socks on the SohoCreating a virtual DMZ DMZCreating a virtual DMZ Creating a virtual DMZ What is Logging? Viewing Soho log messagesSetting a WatchGuard Security Event Processor log host Wsep LoggingOur example Setting a Syslog Host Syslog LoggingSetting the System Time System TimeIf you have decided to use the WatchGuard Time Server Setting the System Time Setting the System Time WatchGuard Soho WebBlocker How WebBlocker worksWeb site not in WebBlocker database Web site in WebBlocker databaseWatchGuard WebBlocker database unavailable WebBlocker Users and GroupsPurchasing and enabling Soho WebBlocker Bypassing the Soho WebBlockerConfiguring the Soho WebBlocker Enable WebBlockerSettings Enter the Inactivity Timeout in minutes Create WebBlocker Groups and Users GroupsTo the right of the Users field, click the New button Click the Submit button WebBlocker categories Alcohol/TobaccoDrug Culture Search Engines Searching for blocked sites Click Check if the URL is on the CyberNOT ListConfiguring Virtual Private Networking Why create a virtual private network?What you will need IP Address Table example Step-by-step instructions for configuring a Soho VPN tunnel Obtaining the VPN upgradeEnabling the VPN upgrade Special considerationsFrequently asked questions Why do I need a static external address?How do I get a static external IP address? OK, why is ping not working? How do I obtain a VPN upgrade certificate?How do I connect three or four offices together? How do I troubleshoot the connection?How do I enable a VPN Tunnel? Muvpn ClientsView the VPN Statistics View the VPN Statistics 104 Troubleshooting How do I reboot my SOHO?General What do the on and Mode lights signify on the SOHO? How do I register my SOHO?Set a password on my unit, but I forgot it. Can you help? What is a Soho feature key?Cant get a certain Soho feature to work with a DSL modem How does the seat limitation on the Soho work?How do I install a Soho using a Macintosh? Configuration Where are the Soho settings stored?How can I see the MAC address of my SOHO? How do I change to a Dhcp trusted IP address?How do I set up and disable Webblocker? How do I change to a static trusted IP address?WebBlocker IncomingVPN Management How do I set up my Soho for VPN Manager Access? How do I set up VPN between two SOHOs?Online Documenting and In-Depth FAQs Contacting Technical supportSpecial Notices Database WebBlocker Default gateway 98 DNS service 116 User Guide 117 Socks