NCR NCR 5992 manual Simple Troubleshooting Guide

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5-1

Chapter 5 Troubleshooting

Introduction

In the event your NCR 5992 is not working properly, you should first consult the following troubleshooting tables. Find the problem you are experiencing in the Problem column, perform (in sequence) each of the actions in the Solution column.

Note: If all solutions have been tried and you are still experiencing problems, contact NCR Help Desk to make arrangements for the unit to be shipped back for repair.

Simple Troubleshooting Guide

PROBLEM

SOLUTION

The Card

Make sure that the magnetic stripe on the card is facing the NCR 5992

Reader does

graphical display screen when sliding the card through the reader.

not seem to

Swipe the card at a faster or slower steady speed.

work

Swipe the card in the reverse direction (i.e., if swiping the card from right

properly.

 

to left, try swiping from left to right).

 

Inspect the magnetic stripe on the card, making sure it is not scratched or

 

badly worn.

 

If you have another working NCR 5992 unit, try reading the card on that

 

unit to determine if the problem is with the unit or with the card.

 

 

The NCR

Make sure the NCR 5992 Connector (MiniDIN 9) is fully inserted into the

5992 is not

back of the unit.

working.

Unplug the unit and plug it back in.

 

 

If you have another working NCR 5992 unit, swap the units to determine

 

if the problem is with the unit, cable, register, or power supply.

 

 

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Contents Users Guide Page Table of Contents Troubleshooting Index Iv Users Guide Revision Record Federal Communications Commission FCC Radio Frequency Interference StatementsCanadian Department of Communications Voluntary Control Council For Interference VcciIntroduction OverviewSecurity Model ConfigurationsPhysical Description Interface Cable Signature Capture UnitStylus Functional Description Power ModuleEIA-232 Communication InterfaceIBM-EIA-485 Software Products Available SoftwareAvailable Software Unit Location Hardware ConsiderationsAuxiliary Power Cable Power ConsiderationsPower Modules Inspection Environmental ConsiderationsUnpacking Inventory InstallationConnecting the NCR 5992 Stylus Connecting and Disconnecting NCR 5992 Stylus and Host CableConnecting the NCR 5992 Host Cable Disconnecting the NCR 5992 StylusDisconnecting the NCR 5992 Host Cable Cable Configurations Connecting the NCR 5992 to the NCR 7452/3 WorkstationConfiguration Configuration 2 5992 connected to 7452/3 using 120 VAC power 5992-K100-V100 Connecting the NCR 5992 to a PC Installation Installation Operational Modes Normal ModeOperational Modes Startup Sequence Supervisor ModeSelect Supervisor Menu with the stylus or your finger Navigating through the Menu Items NCR 5992 Supervisor Menu Key FeaturesOperation Supervisor Menu Items Menu FlowRead File SystemWrite Enter App # Delete Compress Space Report Init Space Application Configuration ID Banner Change PasswordSerial Number Hardware ConfigurationStart Application Power DownPerforming a Setup Maintenance ModeDigitizer Calibration Screen Contrast AdjustmentEIA-485 Link Address EIA-232What are tallies? Performing DiagnosticsWhat is the ping-pong test? Loading the Operating System Response 00 05 00 ef ea Simple Troubleshooting Guide TroubleshootingFor diagnostics instructions, refer to of this guide Detailed Problem TroubleshootingIndication Action Indication Action Diagnostics Specification Diagnostics Specification Diagnostics Specification NCR 5992 Diagnostics Menu Key Features Menu Flow Keypad Test MSR Test Display TestLrce IBM 46xx Test Test Selection Host RS232 TestBaud Rate Selection Data Bit Selection Parity SelectionAUX1A RS232 Test Baud Rate Selection Select Parity from the AUX1A screen AUX1B RS232 Test Select Test from the AUX1B screen Select Parity from the AUX1B screen Sram Test Security Menu Encryption TestTest Encrypt Dukpt Master/Session Session Key Menu Option Description SecurityEncrypt and Key Check Values Test EncryptIf Dukpt is selected, the NCR Length keys Key Check ValueDisplays key check value for Session Key Canadian Menu Option Description Index SelectSystem Key InjectionDukpt Library Version OS VersionDigitizer Version Security VersionTouch CalibrateTouch the cross with your finger to start finger calibration Diagnostics Specification LCD Contrast Stylus TestShow Touches Show Keypad Touches Base Line/GainDiagnostics Specification Index Index-41 Page B005-0000-1108 Apr Printed on recycled paper

NCR 5992 specifications

The NCR 5992 is an advanced point-of-sale (POS) terminal designed to enhance the efficiency and accuracy of retail and hospitality operations. This model stands out due to its powerful features and robust technology, making it a popular choice for businesses looking to streamline their transactions.

One of the key features of the NCR 5992 is its high-performance processing power. Equipped with an Intel processor, it delivers fast transaction speeds, enabling quicker service for customers and reducing wait times. This is particularly beneficial in high-traffic environments where efficiency is paramount. The terminal also supports a wide array of transaction types, including traditional card swipes, contactless payments, and mobile wallet transactions, ensuring a flexible payment experience for customers.

The NCR 5992 boasts a sleek, ergonomic design that fits seamlessly into any retail environment. Its compact size allows for easy integration into existing setups without occupying excessive space. The terminal features a high-resolution touchscreen display, providing an intuitive user interface that simplifies operations for staff. The screen is designed to resist scratches and wear, ensuring durability over time.

Another notable characteristic of the NCR 5992 is its extensive connectivity options. It supports various communication protocols, including Ethernet, USB, and wireless connectivity, allowing for easy integration with existing inventory and accounting systems. This versatility ensures that businesses can maintain their preferred systems while leveraging the advanced capabilities of the NCR 5992.

In terms of security, the NCR 5992 incorporates robust protection measures to safeguard sensitive customer data. It supports PCI compliance standards and features encrypted payment processing, minimizing the risk of data breaches. This focus on security not only protects customer information but also helps businesses build trust with their clientele.

The NCR 5992 is also designed for adaptability. With support for multiple operating systems, businesses can choose the software that best fits their needs. Additionally, the terminal can be customized with various peripherals such as printers, cash drawers, and barcode scanners, allowing for a tailored POS solution that meets specific operational demands.

In summary, the NCR 5992 is a feature-rich POS terminal that stands out for its powerful processing capabilities, flexible payment options, and robust security measures. Its user-friendly design and extensive connectivity make it an ideal solution for modern retail and hospitality environments, helping businesses enhance their operations and improve customer service.
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