NCR NCR 5992 manual Indication Action

Page 55

 

 

 

Chapter 5 Troubleshooting 5-3

 

 

 

 

 

 

Indication

 

Action

 

 

 

 

 

 

 

 

Screen contrast

Set screen contrast.

 

 

 

set improperly

 

 

 

 

5992 failure

Try another 5992.

 

 

 

 

Contact the NCR

 

 

 

 

Global Support Center.

 

 

5992 failed OS

Improper loading

1) Reload the 5992

 

 

program memory

by host.

operating system and

 

 

test on power-up.

 

application.

 

 

 

 

2) Power cycle the 5992

 

 

 

 

and make sure it resets

 

 

 

 

automatically after

 

 

 

 

loading.

 

 

 

 

3) Make sure the OS

 

 

 

 

program memory test

 

 

 

 

passes.

 

 

 

 

4) Load video screens

 

 

 

 

 

 

 

 

5992 failure

Try another 5992.

 

 

 

 

Contact the NCR

 

 

 

 

Center.

 

 

Stylus does not

Loose cable connections.

Check stylus cable

 

 

work.

 

connections.

 

 

 

Bad stylus connection.

Check stylus

 

 

 

 

connection.

 

 

 

 

 

 

 

 

Improper calibration.

Calibrate the digitizer.

 

 

 

 

 

 

 

 

Stylus not enabled.

Run diagnostics.

 

 

 

 

 

 

 

 

Stylus failure.

Replace stylus.

 

 

 

 

 

 

 

 

Defective 5992 unit.

Check stylus on

 

 

 

 

another 5992 unit.

 

 

 

Interface cable failure.

Replace or repair the

 

 

 

 

cable.

 

 

 

5992 failure.

Try another 5992.

 

 

 

 

Contact the NCR

 

 

 

 

Support Center.

 

Image 55
Contents Users Guide Page Table of Contents Troubleshooting Index Iv Users Guide Revision Record Voluntary Control Council For Interference Vcci Radio Frequency Interference StatementsFederal Communications Commission FCC Canadian Department of CommunicationsIntroduction OverviewPhysical Description Model ConfigurationsSecurity Stylus Signature Capture UnitInterface Cable Functional Description Power ModuleEIA-232 Communication InterfaceIBM-EIA-485 Software Products Available SoftwareAvailable Software Unit Location Hardware ConsiderationsPower Modules Power ConsiderationsAuxiliary Power Cable Unpacking Environmental ConsiderationsInspection Inventory InstallationConnecting the NCR 5992 Stylus Connecting and Disconnecting NCR 5992 Stylus and Host CableConnecting the NCR 5992 Host Cable Disconnecting the NCR 5992 StylusDisconnecting the NCR 5992 Host Cable Cable Configurations Connecting the NCR 5992 to the NCR 7452/3 WorkstationConfiguration Configuration 2 5992 connected to 7452/3 using 120 VAC power 5992-K100-V100 Connecting the NCR 5992 to a PC Installation Installation Operational Modes Normal ModeOperational Modes Startup Sequence Supervisor ModeSelect Supervisor Menu with the stylus or your finger Operation NCR 5992 Supervisor Menu Key FeaturesNavigating through the Menu Items Supervisor Menu Items Menu FlowRead File SystemWrite Enter App # Delete Compress Space Report Init Space Application Configuration ID Banner Change PasswordSerial Number Hardware ConfigurationStart Application Power DownPerforming a Setup Maintenance ModeEIA-232 Screen Contrast AdjustmentDigitizer Calibration EIA-485 Link AddressWhat is the ping-pong test? Performing DiagnosticsWhat are tallies? Loading the Operating System Response 00 05 00 ef ea Simple Troubleshooting Guide TroubleshootingFor diagnostics instructions, refer to of this guide Detailed Problem TroubleshootingIndication Action Indication Action Diagnostics Specification Diagnostics Specification Diagnostics Specification NCR 5992 Diagnostics Menu Key Features Menu Flow Keypad Test MSR Test Display TestLrce IBM 46xx Test Test Selection Host RS232 TestBaud Rate Selection Data Bit Selection Parity SelectionAUX1A RS232 Test Baud Rate Selection Select Parity from the AUX1A screen AUX1B RS232 Test Select Test from the AUX1B screen Select Parity from the AUX1B screen Sram Test Security Menu Encryption TestTest Encrypt Dukpt Master/Session Session Key Menu Option Description SecurityEncrypt and Key Check Values Test EncryptIf Dukpt is selected, the NCR Length keys Key Check ValueDisplays key check value for Session Key Canadian Menu Option Description Index SelectSystem Key InjectionDukpt Library Version OS VersionDigitizer Version Security VersionTouch CalibrateTouch the cross with your finger to start finger calibration Diagnostics Specification LCD Contrast Stylus TestShow Touches Show Keypad Touches Base Line/GainDiagnostics Specification Index Index-41 Page B005-0000-1108 Apr Printed on recycled paper

NCR 5992 specifications

The NCR 5992 is an advanced point-of-sale (POS) terminal designed to enhance the efficiency and accuracy of retail and hospitality operations. This model stands out due to its powerful features and robust technology, making it a popular choice for businesses looking to streamline their transactions.

One of the key features of the NCR 5992 is its high-performance processing power. Equipped with an Intel processor, it delivers fast transaction speeds, enabling quicker service for customers and reducing wait times. This is particularly beneficial in high-traffic environments where efficiency is paramount. The terminal also supports a wide array of transaction types, including traditional card swipes, contactless payments, and mobile wallet transactions, ensuring a flexible payment experience for customers.

The NCR 5992 boasts a sleek, ergonomic design that fits seamlessly into any retail environment. Its compact size allows for easy integration into existing setups without occupying excessive space. The terminal features a high-resolution touchscreen display, providing an intuitive user interface that simplifies operations for staff. The screen is designed to resist scratches and wear, ensuring durability over time.

Another notable characteristic of the NCR 5992 is its extensive connectivity options. It supports various communication protocols, including Ethernet, USB, and wireless connectivity, allowing for easy integration with existing inventory and accounting systems. This versatility ensures that businesses can maintain their preferred systems while leveraging the advanced capabilities of the NCR 5992.

In terms of security, the NCR 5992 incorporates robust protection measures to safeguard sensitive customer data. It supports PCI compliance standards and features encrypted payment processing, minimizing the risk of data breaches. This focus on security not only protects customer information but also helps businesses build trust with their clientele.

The NCR 5992 is also designed for adaptability. With support for multiple operating systems, businesses can choose the software that best fits their needs. Additionally, the terminal can be customized with various peripherals such as printers, cash drawers, and barcode scanners, allowing for a tailored POS solution that meets specific operational demands.

In summary, the NCR 5992 is a feature-rich POS terminal that stands out for its powerful processing capabilities, flexible payment options, and robust security measures. Its user-friendly design and extensive connectivity make it an ideal solution for modern retail and hospitality environments, helping businesses enhance their operations and improve customer service.