Maxtor 91792D7, 91024D4, 90750D3, 91280D5, 91536D6 manual MaxFax Service, Internet, Customer Service

Page 64

SERVICE AND SUPPORT

MaxFax™ Service

Use a touch-tone phone to order Technical Reference Sheets, Drive Specifications, Installation Sheets and other documents from our 24-hour automated fax retrieval system. Requested items are sent to your fax machine.

U.S. and Canada	Language support: English, Spanish
Phone	800-2MAXTOR, listen for option (800-262-9867)
Outside U.S. and Canada	303-678-2618
Europe	Language support: English, French, German
Phone	+ 353 1 204 11 22
Asia/Pacific	Language support: English
Phone	+ 61 2 9369 4733

Internet

Browse the Maxtor home page on Internet, download files from our FTP site.

Home Page

http://www.maxtor.com

Customer Service

All Maxtor products are backed by No Quibble® Service, the benchmark for service and support in the industry. Customer Service is available 7 a.m. to 6 p.m. (Pacific Standard Time) Monday through Friday.

U.S. and Canada	Language support: English, Spanish
Voice	800-2MAXTOR, press 2 (800-262-9867)
E-mail	RMA@maxtor.com
Fax	408-922-2085
Europe	Language support: English, French, German
Voice	+ 353 1 286 62 22
E-mail	Eurotech_Assistance@maxtor.com
Fax	+ 353 1 286 14 19
Asia/Pacific	Call Singapore Customer Service from the countries listed below.
	Customer Service is available 8 a.m. to 5:30 p.m. (Singapore time is GMT +8).
	From	Dial
	Australia	1-800-124-328
	Hong Kong	+800-96-3387
	Indonesia	+001-803-65-6500
	Japan	+0031-65-3616
	South Korea	+0078-65-800-6500
	Malaysia	1-800-1126
	New Zealand	+0800-44-6542
	Singapore	1-800-481-6788
	Taiwan	+0080-65-1062
	Thailand	+001-800-65-6500

8 – 2

Image 64

Contents HA RD Drive Produc T MA Nual DiamondMax Plus Revisions Manual No Before You Begin U T I O NContents Product Specifications Handling and InstallationAT Interface Description Host Software InterfaceService and Support Interface CommandsGlossary Figures Introduction Maxtor CorporationManual Organization AbbreviationsSignal Conventions ConventionsKey Words NumberingDiamondMax Plus 5120 Key Features Product DescriptionProduct Features Functional / InterfaceOn-the-Fly Hardware Error Correction Code ECC Logical Block AddressingDefect Management Zone DMZ Software ECC CorrectionRead-Ahead Mode Cache ManagementBuffer Segmentation Automatic Write Reallocation AWRMajor HDA Components Subsystem Configuration Jumper Location/ConfigurationCylinder Limitation Dual Drive SupportProduct Specifications Drive ConfigurationPerformance Specifications Models and CapacitiesPhysical Dimensions Parameter Standard MetricPower Requirements Power Mode DefinitionsEPA Energy Star Compliance Environmental LimitsReliability Specifications Shock and VibrationRadiated Electromagnetic Field Emissions EMC Compliance Safety Regulatory ComplianceCanadian Emissions Statement Handling and Installation Hard Drive Handling PrecautionsPre-formatted Drive Important NoticeUnpacking and Inspection Multi-pack Shipping ContainerRecommended Mounting Configuration Physical InstallationRepacking Before You Begin General Requirements Mounting Drive in System Attaching Interface Power Cables System Setup Hard Drive Preparation System Hangs During Boot Interface Connector SignalAT Interface Description Pin Description SummaryPIN Name Signal Name Signal Description Pin Description TableTiming Parameters Mode PIO TimingDMA Timing Ultra DMA Timing Timing Parameters all times in nanosecondsSustained Ultra DMA Data In Burst Device Terminating an Ultra DMA Data In Burst Initiating an Ultra DMA Data Out Burst Device Pausing an Ultra DMA Data Out Burst Device Terminating an Ultra DMA Data Out Burst Error Register Features RegisterHost Software Interface Task File RegistersSector Count Register Sector Number RegisterCylinder Number Registers Device/Head RegisterCommand Register Command Name Command Code Parameters Used SDH SummaryControl Diagnostic Registers Alternate Status RegisterDevice Control Register Digital Input RegisterReset Handling Reset and Interrupt HandlingInterrupt Handling Interface Commands Set Feature CommandsRead Sectors Read CommandsRead Verify Sectors Read DMA Read MultipleWrite Commands Set Multiple ModeWrite Sectors Write Verify SectorsWrite Multiple Write DMASet Feature Commands Set Features ModePower Mode Commands Sleep Mode Initialization Commands Identify Drive15-8 = PIO data transfer mode = Write Cache enabled Initialize Drive Parameters Execute Drive Diagnostic Seek, Format and Diagnostic CommandsFormat Track A.R.T. Command Set Execute S.M.A.R.TService and Support Service PolicyNo Quibble Service SupportCustomer Service MaxFax ServiceInternet Glossary Direct Access Direct Memory AccessError Correction Code ECC Error FreeHard Error Head Disk Assembly HDAFile Allocation Table FAT Flux Changes PER InchPhase Locked Loop PLL Logical AddressLogical Block Addressing Logical SectorRandom Access Memory RAM Read Gate SignalRecoverable Error Sector Pulse SignalUN-CORRECTABLE Error Unrecoverable ErrorWrite Gate Signal THIN-FILM Media