Dell J740 Setup troubleshooting, General troubleshooting, Paper misfeeds or multiple sheets feed

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Setup troubleshooting

If you experience problems while setting up your printer, make sure your operating system is compatible with your printer. The Dell Personal Inkjet Printer J740 supports Windows XP and Windows 2000.

General troubleshooting

When your printer has a problem, before contacting Dell Customer Support, check the following items.

Make sure:

•The power supply is plugged into your printer and an electrical outlet.

•The USB cable is securely attached to your computer and to your printer.

•Both your computer and your printer are on.

•The Dell Personal Inkjet Printer J740 is set as your default printer. Anytime your printer has a problem, make sure:

•Your printer is on.

•You removed the stickers and tape from the bottom of the ink cartridges. For help, see page 17.

•The paper is loaded correctly. For help, see page 8.

NOTE: Do not force paper into the printer.

•You installed both of the ink cartridges. The Dell Personal Inkjet Printer J740 will only work if you have both cartridges installed. For help installing the cartridges, see page 16.

Paper misfeeds or multiple sheets feed

Make sure:

•You use a paper recommended for inkjet printers.

•You do not force the paper into the printer.

•You do not load too much paper in the printer. For help, see page 7.

•You load the paper correctly. For help, see page 8.

•The printer is on a flat, level surface.

•The paper guide rests against the left edge of the paper and does not cause the paper to bow in the paper tray.

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Tr o u b l e s h oo t i n g

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Contents Look Inside For Order ink cartridges Understanding your printer Table on page iv describes each partAccessing your User’s Guide UseUnited States Government Restricted Rights Page Contents Maintenance Warranty U.S. and Canada Only N t e n t s Le a r n i n g a b o u t y o u r p r i n t e r Setting up the printer Understanding the printer softwarePrint Properties Dell Printer Solution Center Dell Printer Solution Center appearsPrinter Status the tab TroubleshootingMaintenance How ToUnderstanding the paper type sensor I n g t h e p r i n t e r Loading paper Glossy paper Transparencies EnvelopesPostcards , or photo cards Paper Width LengthPrinting Basic printingPrinting photos Printing banners Printing envelopesPrinting cards Printing mirror images and iron-on transfersPrint transparencies Printing postersPrinting on both sides of the paper See more printing projects Sharing printersSettings → Printers Click File → Properties I n t e n a n c e Ordering supplies Replacing an ink cartridgeAligning the ink cartridges Cleaning the ink cartridge nozzles Tr o u b l e s h o o t i n g Setup troubleshooting General troubleshootingPaper misfeeds or multiple sheets feed Envelopes do not feed properly Document does not printPrinter is not communicating with computer More troubleshooting Error messagesPaper Jam message Ink Low message Cartridge Error messagesPrinter Cover Open message Out of Paper messageMessage Problem Do this Removing and reinstalling the printer software Other error messagesOther help sources Re g u l a t o r y n o t i c e s Industry Canada compliance statement European Community EC directives conformity United Kingdom Telecommunications ActNoise emission levels Copyright advisory P e n d i Contacting Dell Belgium Brussels Website support.euro.dell.comCanada North York, Ontario Denmark Copenhagen Website support.euro.dell.comFinland Helsinki Website support.euro.dell.com Corporate France Paris Montpellier Website support.euro.dell.comHome and Small Business Germany Langen Website support.euro.dell.comIndia Ireland Cherrywood Website support.euro.dell.comItaly Milan Website support.euro.dell.com Latin America Luxembourg Website support.euro.dell.comMexico Netherlands Amsterdam Website support.euro.dell.com Norway Lysaker Website support.euro.dell.comPuerto Rico Poland Warsaw Website support.euro.dell.comPortugal Website support.euro.dell.com Singapore SingaporeSweden Upplands Vasby Switzerland GenevaBracknell Website support.euro.dell.com A. Austin, Texas BusinessWhat is not covered by this limited warranty? Limited Warranty for the U.SWhat is covered by this limited warranty? Limited Warranties and Return PolicyHow long does this limited warranty last? What do I do if I need warranty service?What will Dell do? How will you fix my product? What if I purchased a service contract?May I transfer the limited warranty? What do I do if I am not satisfied?Limited Warranty Terms for Canada Total Satisfaction Return Policy U.S. OnlyTechnical Support Consumers Total Satisfaction Return Policy Canada Only Dell-Branded Peripheral Products Dell Software and Peripherals Canada OnlyThird-Party Software and Peripherals Products Return PolicyMaking a Claim GuaranteeExclusions Limitation and Statutory RightsDell Computer de Mexico SA de CV Dell Software License Agreement Binding ArbitrationLimited Warranty Government Restricted Rights GeneralD e D e Index D e