Dell J740 owner manual What if I purchased a service contract?, How will you fix my product?

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w w w . d e l l . c o m / s u p p l i e s s u p p o r t . d e l l . c o m

During the remaining years: For the remaining period of the limited warranty, we will replace any defective part with new or refurbished parts, if we agree that it needs to be replaced. When you contact us, we will require a valid credit card number at the time you request a replacement part, but we will not charge you for the replacement part as long as you return the original part to us within thirty days after we ship the replacement part to you. If we do not receive the original part within thirty days, we will charge to your credit card the then-current standard price for that part.

We will pay to ship the part to you if you use an address in the United States (excluding Puerto Rico and U.S. possessions and territories). Otherwise, we will ship the part freight collect. We will also include a prepaid shipping container with each replacement part for your use in returning the replaced part to us.

NOTE: Before you replace parts, make sure to back up the data on the hard drive(s) and any other storage device(s) in the product(s). We are not responsible for lost or corrupted data.

What if I purchased a service contract?

If your service contract is with Dell, service will be provided to you under the terms of the service agreement. Please refer to that contract for details on how to obtain service.

If you purchased through us a service contract with one of our third-party service providers, please refer to that contract for details on how to obtain service.

How will you fix my product?

We use new and refurbished parts made by various manufacturers in performing warranty repairs and in building replacement parts and systems. Refurbished parts and systems are parts or systems that have been returned to Dell, some of which were never used by a customer. All parts and systems are inspected and tested for quality.

Replacement parts and systems are covered for the remaining period of the limited warranty for the product you bought.

What do I do if I am not satisfied?

We pride ourselves on our great customer service. If you are not satisfied with the service you receive under this limited warranty, please let us know. We have found that the best way to resolve issues regarding our limited warranty is to work together. If, after those discussions, you are still not satisfied, we believe arbitration is the most expeditious way to resolve your concerns. Therefore, ANY CLAIM, DISPUTE, OR CONTROVERSY (WHETHER IN CONTRACT, TORT, OR OTHERWISE, WHETHER PREEXISTING, PRESENT, OR FUTURE, AND INCLUDING STATUTORY, COMMON LAW, INTENTIONAL TORT, AND EQUITABLE CLAIMS) AGAINST DELL arising from or relating to this limited warranty, its interpretation, or the breach, termination, or validity thereof, the relationships which result from this limited warranty (including, to the full extent permitted by applicable law, relationships with third parties), Dell's advertising, or any related purchase

SHALL BE RESOLVED EXCLUSIVELY AND FINALLY BY BINDING ARBITRATION ADMINISTERED

BY THE NATIONAL ARBITRATION FORUM (NAF) under its Code of Procedure then in effect (available via the Internet at www.arb-forum.com/or via telephone at 1-800-474-2371). The arbitration will be limited solely to the dispute or controversy between you and Dell. Any award of the arbitrator(s) shall be final and binding on each of the parties, and may be entered as a judgment in any court of competent jurisdiction. Information may be obtained and claims may be filed with the NAF at P.O. Box 50191, Minneapolis, MN 55405. This provision applies only to individual home consumers and consumers who purchased through an employee purchase program. It does not apply to small, medium, large, and global commercial customers or government, education, and healthcare customers.

May I transfer the limited warranty?

Limited warranties on systems may be transferred if the current owner transfers ownership of the system and records the transfer with us. The limited warranty on Dell-branded memory may not be transferred. You may record your transfer by going to Dell's website:

•If you are an Individual Home Consumer, go to www.dell.com/us/en/dhs/topics/sbtopic_015_ccare.htm

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Contents Look Inside For Order ink cartridges Understanding your printer Table on page iv describes each partAccessing your User’s Guide UseUnited States Government Restricted Rights Page Contents Maintenance Warranty U.S. and Canada Only N t e n t s Le a r n i n g a b o u t y o u r p r i n t e r Setting up the printer Understanding the printer softwarePrint Properties Dell Printer Solution Center Dell Printer Solution Center appearsPrinter Status the tab TroubleshootingMaintenance How ToUnderstanding the paper type sensor I n g t h e p r i n t e r Loading paper Glossy paper Transparencies EnvelopesPostcards , or photo cards Paper Width LengthPrinting Basic printingPrinting photos Printing banners Printing envelopesPrinting cards Printing mirror images and iron-on transfersPrint transparencies Printing postersPrinting on both sides of the paper See more printing projects Sharing printersSettings → Printers Click File → Properties I n t e n a n c e Ordering supplies Replacing an ink cartridgeAligning the ink cartridges Cleaning the ink cartridge nozzles Tr o u b l e s h o o t i n g Setup troubleshooting General troubleshootingPaper misfeeds or multiple sheets feed Envelopes do not feed properly Document does not printPrinter is not communicating with computer More troubleshooting Error messagesPaper Jam message Ink Low message Cartridge Error messagesPrinter Cover Open message Out of Paper messageMessage Problem Do this Removing and reinstalling the printer software Other error messagesOther help sources Re g u l a t o r y n o t i c e s Industry Canada compliance statement European Community EC directives conformity United Kingdom Telecommunications ActNoise emission levels Copyright advisory P e n d i Contacting Dell Belgium Brussels Website support.euro.dell.comCanada North York, Ontario Denmark Copenhagen Website support.euro.dell.comFinland Helsinki Website support.euro.dell.com Corporate France Paris Montpellier Website support.euro.dell.comHome and Small Business Germany Langen Website support.euro.dell.comIndia Ireland Cherrywood Website support.euro.dell.comItaly Milan Website support.euro.dell.com Latin America Luxembourg Website support.euro.dell.comMexico Netherlands Amsterdam Website support.euro.dell.com Norway Lysaker Website support.euro.dell.comPuerto Rico Poland Warsaw Website support.euro.dell.comPortugal Website support.euro.dell.com Singapore SingaporeSweden Upplands Vasby Switzerland GenevaBracknell Website support.euro.dell.com A. Austin, Texas BusinessWhat is not covered by this limited warranty? Limited Warranty for the U.SWhat is covered by this limited warranty? Limited Warranties and Return PolicyHow long does this limited warranty last? What do I do if I need warranty service?What will Dell do? How will you fix my product? What if I purchased a service contract?May I transfer the limited warranty? What do I do if I am not satisfied?Limited Warranty Terms for Canada Total Satisfaction Return Policy U.S. OnlyTechnical Support Consumers Total Satisfaction Return Policy Canada Only Dell-Branded Peripheral Products Dell Software and Peripherals Canada OnlyThird-Party Software and Peripherals Products Return PolicyMaking a Claim GuaranteeExclusions Limitation and Statutory RightsDell Computer de Mexico SA de CV Dell Software License Agreement Binding ArbitrationLimited Warranty Government Restricted Rights GeneralD e D e Index D e
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