Dell J740 Total Satisfaction Return Policy U.S. Only, Limited Warranty Terms for Canada

Page 55

If you are a Small, Medium, Large, or Global Commercial Customer, go to www.dell.com/us/en/biz/topics/sbtopic_ccare_nav_015_ccare.htm

If you are a Government, Education, or Healthcare Customer, or an Individual Consumer who purchased through an employee purchase program, go to www.dell.com/us/en/pub/topics/sbtopic_015_ccare.htm

If you do not have Internet access, call your customer care representative or call 1-800-624-9897.

"Total Satisfaction" Return Policy (U.S. Only)

We value our relationship with you and want to make sure that you're satisfied with your purchases. That's why we offer a "Total Satisfaction" return policy for most products that you—the end-user customer—purchase directly from Dell. Under this policy, you may return to Dell products that you purchased directly from Dell for a credit or a refund of the purchase price paid, less shipping and handling and applicable restocking fees as follows:

New Hardware Products and Accessories — All new hardware, accessories, parts, and unopened software still in its sealed package, excluding the products listed below, may be returned within thirty days from the invoice date. To return applications software or an operating system that has been installed by Dell, you must return the entire computer. A different return policy applies to nondefective products purchased through Dell's Software and Peripherals division by customers of our Small and Medium Business divisions. Those products may be returned within thirty days from the invoice date, but a fifteen percent (15%) restocking fee will be deducted from any refund or credit. The "Total Satisfaction" Return Policy and Software and Peripherals division return policy are not available for Dell EMC storage products, EMC-branded products, or enterprise software.

Reconditioned or Refurbished Dell-Branded Hardware Products and Parts — All reconditioned or refurbished Dell-branded server and storage products may be returned within thirty days from the invoice date. All other reconditioned or refurbished Dell-branded hardware products and parts may be returned within fourteen days of the invoice date.

To return products, e-mail or call Dell customer service to receive a Credit Return Authorization Number within the return policy period applicable to the product you want to return. You must obtain a Credit Return Authorization Number in order to return the product. See your Owner’s Manual (or www.dell.com/us/en/gen/contact.htm) to find the appropriate contact information for obtaining customer assistance.

You must ship the products to Dell within five days of the date that Dell issues the Credit Return Authorization Number. You must also return the products to Dell in their original packaging, in as-new condition along with any media, documentation, and all other items that were included in the original shipment, prepay shipping charges, and insure the shipment or accept the risk of loss or damage during shipment.

Limited Warranty Terms for Canada

What is covered by this limited warranty?

This limited warranty covers defects in materials and workmanship in your—our end-user customer's—Dell- branded hardware products, including Dell-branded peripheral products.

What is not covered by this limited warranty?

This limited warranty does not cover:

Software, including the operating system and software added to the Dell-branded hardware products through our factory-integration system, or the reloading of the software

Non-Dell branded products and accessories

Problems that result from:

A ppendi x

4 5

Image 55
Contents Look Inside For Order ink cartridges Table on page iv describes each part Understanding your printerUse Accessing your User’s GuideUnited States Government Restricted Rights Page Contents Maintenance Warranty U.S. and Canada Only N t e n t s Le a r n i n g a b o u t y o u r p r i n t e r Understanding the printer software Setting up the printerPrint Properties Dell Printer Solution Center appears Dell Printer Solution CenterHow To TroubleshootingMaintenance Printer Status the tabUnderstanding the paper type sensor I n g t h e p r i n t e r Loading paper Paper Width Length EnvelopesPostcards , or photo cards Glossy paper TransparenciesBasic printing PrintingPrinting photos Printing mirror images and iron-on transfers Printing envelopesPrinting cards Printing bannersPrinting posters Print transparenciesPrinting on both sides of the paper Sharing printers See more printing projectsSettings → Printers Click File → Properties I n t e n a n c e Replacing an ink cartridge Ordering suppliesAligning the ink cartridges Cleaning the ink cartridge nozzles Tr o u b l e s h o o t i n g General troubleshooting Setup troubleshootingPaper misfeeds or multiple sheets feed Document does not print Envelopes do not feed properlyPrinter is not communicating with computer Error messages More troubleshootingPaper Jam message Out of Paper message Cartridge Error messagesPrinter Cover Open message Ink Low messageMessage Problem Do this Other error messages Removing and reinstalling the printer softwareOther help sources Re g u l a t o r y n o t i c e s Industry Canada compliance statement United Kingdom Telecommunications Act European Community EC directives conformityNoise emission levels Copyright advisory P e n d i Belgium Brussels Website support.euro.dell.com Contacting DellDenmark Copenhagen Website support.euro.dell.com Canada North York, OntarioFinland Helsinki Website support.euro.dell.com Germany Langen Website support.euro.dell.com France Paris Montpellier Website support.euro.dell.comHome and Small Business CorporateIreland Cherrywood Website support.euro.dell.com IndiaItaly Milan Website support.euro.dell.com Luxembourg Website support.euro.dell.com Latin AmericaMexico Norway Lysaker Website support.euro.dell.com Netherlands Amsterdam Website support.euro.dell.comSingapore Singapore Poland Warsaw Website support.euro.dell.comPortugal Website support.euro.dell.com Puerto RicoSwitzerland Geneva Sweden Upplands VasbyBracknell Website support.euro.dell.com Business A. Austin, TexasLimited Warranties and Return Policy Limited Warranty for the U.SWhat is covered by this limited warranty? What is not covered by this limited warranty?What do I do if I need warranty service? How long does this limited warranty last?What will Dell do? What do I do if I am not satisfied? What if I purchased a service contract?May I transfer the limited warranty? How will you fix my product?Total Satisfaction Return Policy U.S. Only Limited Warranty Terms for CanadaTechnical Support Consumers Total Satisfaction Return Policy Canada Only Return Policy Dell Software and Peripherals Canada OnlyThird-Party Software and Peripherals Products Dell-Branded Peripheral ProductsLimitation and Statutory Rights GuaranteeExclusions Making a ClaimDell Computer de Mexico SA de CV Binding Arbitration Dell Software License AgreementLimited Warranty General Government Restricted RightsD e D e Index D e