Dell 1230c manual Solving Other Problems, Paper feeding, Printing problems

Page 33

SOLVING OTHER PROBLEMS

The following chart lists some conditions that may occur and the recommended solutions. Follow the suggested solutions until the problem is corrected. If the problem persists, call for service.

Paper feeding

CONDITION

SUGGESTED SOLUTIONS

 

 

Paper is jammed

Clear the paper jam. See "Tips for avoiding paper

during printing.

jams" on page 31.

Paper sticks

• Ensure there is not too much paper in the tray.

together.

The tray can hold up to 150 sheets of paper,

 

depending on the thickness of your paper.

 

• Ensure that you are using the correct type of

 

paper. See "Setting the paper size and

 

type" on page 22.

 

• Remove paper from the tray and flex or fan the

 

paper.

 

• Humid conditions may cause some paper to

 

stick together.

Multiple sheets of

• Different types of paper may be stacked in the

paper do not feed.

tray. Load paper of only one type, size, and

 

weight.

 

• If multiple sheets have caused a paper jam,

 

clear the paper jam. See "Tips for avoiding

 

paper jams" on page 31.

Paper does not feed

• Remove any obstructions from inside the

into the printer.

printer.

 

• Paper has not been loaded correctly. Remove

 

paper from the tray and reload it correctly.

 

• There is too much paper in the tray. Remove

 

excess paper from the tray.

 

• The paper is too thick. Use only paper that

 

meets the specifications required by the

 

printer. See "Selecting print media" on

 

page 17.

 

 

The paper keeps

• There is too much paper in the tray. Remove

jamming.

excess paper from the tray. If you are printing

 

on special materials, load only one size of print

 

media at a time in the tray.

 

• An incorrect type of paper is being used. Use

 

only paper that meets the specifications

 

required by the printer. See "Specifications on

 

print media" on page 18.

 

• There may be debris inside the printer. Open

 

the front cover and remove the debris.

Envelopes skew or

Ensure the paper guides are against both sides of

fail to feed correctly.

the envelopes.

 

 

Printing problems

CONDITION

POSSIBLE

SUGGESTED SOLUTIONS

CAUSE

 

 

 

 

 

The printer does

The printer is not

Check the power cord

not print.

receiving power.

connections. Check the

 

 

power switch and the power

 

 

source.

 

 

 

 

The printer is not

Select Dell 1230c as your

 

selected as the

default printer in your

 

default printer.

Windows.

 

 

 

Check the printer for the following:

•The front cover is not closed. Close the cover.

•Paper is jammed. Clear the paper jam. See "Clearing paper jams" on page 31.

•No paper is loaded. Load paper. See "Changing the size of the paper in the paper tray" on page 20.

•The toner cartridge is not installed. Install the toner cartridge.

•If a system error occurs, contact your service representative.

 

The connection

Disconnect the printer cable

 

cable between the

and reconnect it.

 

computer and the

 

 

printer is not

 

 

connected properly.

 

 

 

 

 

The connection

If possible, attach the cable

 

cable between the

to another computer that is

 

computer and the

working properly and print a

 

printer is defective.

job. You can also try using a

 

 

different printer cable.

 

 

 

 

The port setting is

Check the Windows printer

 

incorrect.

setting to ensure that the

 

 

print job is sent to the correct

 

 

port. If the computer has

 

 

more than one port, ensure

 

 

that the printer is attached to

 

 

the correct one.

 

 

 

 

The printer may be

Check the printer properties

 

configured

to ensure that all of the print

 

incorrectly.

settings are correct.

 

 

 

 

The printer driver

Reinstall the printer software.

 

may be incorrectly

See the Software section.

 

installed.

 

 

 

 

 

The printer is

Check the LEDs status on

 

malfunctioning.

the control panel to see if the

 

 

printer is indicating a system

 

 

error.

 

 

 

The printer does

Paper size and

Go to the printer properties

not print special

paper size setting do

and click the paper tab.

sized paper

not match.

Correct the paper size in the

such as a billing

 

custom option.

paper.

 

 

 

 

 

Troubleshooting 33

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Contents Color Laser Printer Special Features Features of your new laser printerConvention Description Example About this USER’S GuideFinding More Information Quick Install GuideOnline User’s Guide Printer Driver HelpImportant Safety Symbols and Precautions Safety informationAWG American Wire Gauge Page Contents Printing problems Solving other problemsPrinting quality problems How to purchasePrinter Overview IntroductionFront view Rear view This chapter includesStatus LED Control Panel OverviewLEDs Understanding the Control PanelStop button Status Toner Colors LED DescriptionContents Printer Driver FeaturesFeature Windows Macintosh Supplied SoftwareGetting started Setting UP the HardwarePrinting a Demo System RequirementsMac OS Installing the Software10.3 ~ Mac OS XAltitude adjustment Printers Basic SettingsUsing the save modes Auto continueSelecting Print Media Selecting and loading print mediaType Size Dimensions Weighta Capacityb Specifications on print mediaMedia Type Guidelines Guidelines for special print mediaChanging the Size of the Paper in the Paper Tray Selecting and loading print media Setting the Paper Size and Type Adjusting the Output SupportPrinting on Special Print Materials Select Printers and FaxesCanceling a Print JOB Basic printingPrinting a Document Cleaning Your Printer MaintenanceCleaning the outside Cleaning the insidePlug in the power cord and turn the printer on Toner cartridge storage Maintaining the CartridgeExpected cartridge life Redistributing tonerReplacing the Toner Cartridge Replacing the Imaging Unit Replacing the Waste Toner Container Items Yield Average Maintenance PartsTroubleshooting Tips for Avoiding Paper JamsClearing Paper Jams Fuser lever Printing problems Solving Other ProblemsCondition Suggested Solutions Condition Possible Suggested Solutions CausePrinting quality problems Dropouts Toner specksWhite Spots Vertical linesCharacters MisformedSolid Color or Black pagesCommon Windows problems Common Macintosh problemsPrinting. If the message appears in Ready HOW to Purchase Ordering supplies and accessoriesSupplies Type Average Yield Part NumberGeneral Specifications SpecificationsPrinter Specifications ADF GlossaryFDI LED TCP/IP LED IndexPage Software section Contents Sharing the Printer Locally Installing Software for Local Printing Installing Printer SoftwareCustom Installation Select the components you want to reinstall and click Next Reinstalling Printer SoftwareNext Removing Printer SoftwareSelect your printer driver from the Name drop-down list Printing a DocumentPrinter Settings Printing to a file PRNSelect Printers and Faxes Select your printer driver icon Paper Tab Layout TabColor Mode Graphics TabType Advanced Options Extras TabWatermark OverlayUsing Help Using a Favorite SettingAbout Tab Printer TabPrinting Multiple Pages on One Sheet of Paper N-Up Printing Advanced PrintingPrinting Booklets Printing PostersPrinting a Reduced or Enlarged Document Printing on Both Sides of PaperFitting Your Document to a Selected Paper Size NoneUsing an Existing Watermark Using WatermarksCreating a Watermark Editing a WatermarkWhat is an Overlay? Using OverlaysUsing a Page Overlay Creating a New Page OverlaySetting Up a Client Computer Setting Up a Host ComputerCheck the Share this printer box Double-clickPrinters and FaxesUsing the Dell Toner Management System Printer Settings UtilityPrinter Status Monitor Dell Toner Re-order application Installing Software Setting Up the PrinterPrinter driver Changing Printer Settings PrintingPrinting a Document Printer Features GraphicsPaper Printing Multiple Pages on One Sheet of Paper Index Windows Watermark create 16 delete 16 edit 16 print REV
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