Dell R515 owner manual Troubleshooting External Connections, 157

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Troubleshooting Your System

Safety First—For You and Your System

CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

Troubleshooting System Startup Failure

If your system halts during startup prior to video imaging or LCD messaging, especially after installing an operating system or reconfiguring your system’s hardware, check for the following conditions.

•If you boot the system to the BIOS boot mode after installing an operating system from the UEFI Boot Manager, the system will hang. The reverse is also true. You must boot to the same boot mode in which you installed the operating system. See "Using the System Setup Program and

UEFI Boot Manager" on page 57.

•Invalid memory configurations could cause the system to halt at startup without any video output. See "Expansion Cards and Expansion-Card Risers" on page 111.

For all other startup issues, note the LCD panel messages and any system messages that appear onscreen. See "LCD Status Messages (Optional)" on page 27 and "System Messages" on page 40 for more information.

Troubleshooting External Connections

Ensure that all external cables are securely attached to the external connectors on your system before troubleshooting any external devices. See Figure 1-1 and Figure 1-5 for the front- and back-panel connectors on your system.

Troubleshooting Your System

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Contents Dell PowerEdge R515 Systems August Contents Entering the Uefi Boot Manager Choosing the System Boot ModeOther Information You May Need Embedded System Management IDRAC6 Configuration UtilityOpening and Closing the System Removing a Hard Drive From a Integrated Storage Controller Card Control Panel Assembly-LEDIDRAC6 Express Card Optional IDRAC6 Enterprise Card Optional143 140148 152Embedded System Diagnostics Features Troubleshooting Expansion Cards 172When to Use the Embedded System Diagnostics Running the Embedded System Diagnostics181 Disabling a Forgotten Password 184182 187Keystroke Description Accessing System Features During StartupFront-Panel Features and Indicators AC power and an error has been Indicator, Button Icon Description Or Connector Image, depending on the amount LCD Panel Features Buttons Description LCD Panel Features OptionalButtons Description Home ScreenView Menu Setup MenuOption Description OptionDescriptionHard-Drive Indicators Hard-Drive Indicator PatternsDrive-Status Indicator Pattern Condition Back-Panel Features and IndicatorsIndicator, Button, or Icon Description Connector Indicator, Button, or Icon Description Connector NIC Indicator Codes Guidelines for Connecting Optional External DevicesIndicator Indicator Code Power Supply Status Indicator Power Indicator CodesDiagnostic Indicator Codes Causes Corrective Action Diagnostic Lights OptionalDiagnostic Indicator Codes Causes Corrective Action Code Text Causes Corrective Actions LCD Status Messages OptionalAmbient temperature has See Troubleshooting VTT voltage regulator See Troubleshooting Getting Started Guide System Bios has Specified power supplys Check the AC power Reported a PCI parity IDRAC6 Express Memory configured See Troubleshooting Programmable interval Remove AC power to Bios Post memory test See Troubleshooting Spared the memory Removing LCD Status Messages Solving Problems Described by LCD Status MessagesMessage Causes Corrective Actions System MessagesMemory configuration Ensure that the memory System is in manufacturing Reboot to take the system Mismatched processors have Ensure that all processors Invalid memory Ensure that the memory Overcurrent detected at See Getting Help on Memtest lane Incorrect configuration Check the hard drive There is no device connected Information only Match in rank Count x,x Following DIMMs should Match in size Memory module without a Replace the memory Integrated Dell Remote Unsupported Processors, memory Were just upgraded Write fault Write fault on selected drive Alert Messages Diagnostics MessagesOther Information You May Need Choosing the System Boot Mode Using the System Setup Program and Uefi Boot ManagerResponding to Error Messages Entering the System Setup ProgramUsing the System Setup Program Navigation Keys Keys ActionMain Screen System Setup OptionsPCI IRQ Processor Settings Screen Memory Settings ScreenC1E Sata Settings Screen OptionalNot installed in the same boot mode Boot Settings ScreenEmulation Type fields Integrated Devices Screen All Ports On defaultSerial Communication Screen PCI IRQ Assignments ScreenEmbedded Server Management Screen VT100/VT220 default VT100/VT220 or AnsiSystem Security Screen Power Management ScreenTPM keys prior to enabling this option More informationExit Screen Diagnostic screenDo so by qualified support personnel or by Using the Uefi Boot Manager Navigation Keys Entering the Uefi Boot ManagerUefi Boot Settings Screen Uefi Boot Manager ScreenUsing the System Password System and Setup Password FeaturesAssigning a System Password System Utilities ScreenUsing Your System Password to Secure Your System Verify that Password Status is UnlockedChanging an Existing System Password Disabling the System PasswordAssigning a Setup Password Using the Setup PasswordOperating With a Setup Password Enabled Embedded System Management Deleting or Changing an Existing Setup PasswordEntering the BMC Setup Module Baseboard Management Controller ConfigurationEntering the iDRAC6 Configuration Utility IDRAC6 Configuration UtilityInside the System Recommended ToolsInside the System Eight-Hard-Drive System Inside the System Twelve-Hard-Drive System Removing the Front Bezel Front Bezel OptionalOpening and Closing the System Installing the Front BezelOpening the System System cover latch Closing the System Removing the Cooling Shroud Cooling ShroudHard Drives Installing the Cooling ShroudRemoving a Hard-Drive Blank Removing a Hard Drive Installing a Hard-Drive BlankRemoving and Installing a Hard Drive Installing a Hard DriveRemoving a Hard Drive From a Hard-Drive Carrier Installing a Hard Drive Into a Drive CarrierInternal Hard Drives Installing a Hard Drive Into a Hard-Drive CarrierRemoving an Internal Hard-Drive Bay Came with the product10. Removing and Installing an Internal Hard-Drive Bay Installing an Internal Hard-Drive Bay Installing a Hard Drive Into a Hard-Drive Bay Removing an Optical Drive Optical Drive Optional12. Removing and Installing the Optical Drive Installing an Optical DriveCooling Fans Removing a Cooling Fan 13. Removing and Installing a Fan Eight-Hard-Drive System 100 14. Removing and Installing a Fan Twelve-Hard-Drive System101 Installing a Cooling FanRemoving a Power Supply Power Supplies102 103 Installing a Power SupplyInstalling the Power Supply Blank Removing the Power Supply BlankSystem Memory 104105 General Memory Module Installation GuidelinesMode-Specific Guidelines Optimizer Independent Channel Mode106 Single Processor Dual Processor Module 107Size Physical Available Memory Single Processor Dual Processor Memory108 Installing Memory Modules109 16. Removing and Installing a Memory Module110 Removing Memory ModulesExpansion Cards and Expansion-Card Risers Expansion Card Installation Guidelines111 Perc H800 Hpcc 112113 Installing an Expansion Card114 17. Removing and Installing an Expansion Card115 Removing an Expansion Card116 Removing an Expansion-Card Riser117 18. Removing and Installing an Expansion-Card Riser118 Installing an Expansion-Card RiserRemoving the Storage Controller Card Integrated Storage Controller Card119 120 19. Removing and Installing the Storage Controller Card121 Installing the Storage Controller CardIDRAC6 Express Card Optional Installing an iDRAC6 Express Card122 123 Removing an iDRAC6 Express CardIDRAC6 Enterprise Card Optional Installing an iDRAC6 Enterprise Card124 125 21. Removing and Installing an iDRAC6 Enterprise Card126 Removing an iDRAC6 Enterprise CardVFlash Media Optional Installing a VFlash Media CardInternal USB Memory Key Removing a VFlash Media CardRemoving a Processor Processors128 129 130 23. Removing and Installing the Heat Sink131 24. Removing and Installing a Processor132 Installing a ProcessorReplacing the System Battery System Battery133 134 25. Replacing the System Battery135 Removing the RAID Battery RAID Battery Optional136 Installing the RAID Battery Control Panel Assembly-LEDRemoving the Control-PanelModule-LED 137138 27. Removing and Installing the Control Panel-LED139 Installing the Control-Panel Module-LEDRemoving the Control Panel Display Module Control Panel Assembly-LCD Optional140 Removing the Control Panel Assembly Installing the Control Panel Display Module141 142 28. Removing and Installing the Control Panel-LCDSAS Backplane Installing the Control Panel AssemblyRemoving the SAS Backplane 143144 145 146 147 Installing the SAS BackplaneRemoving the Power Distribution Board Power Distribution Board148 149 150 151 Replacing the Power Distribution BoardRemoving the System Board System Board152 153 33. Removing and Installing the System Board154 Installing the System Board155 156 157 Troubleshooting External ConnectionsTroubleshooting a USB Device Troubleshooting the Video Subsystem158 Troubleshooting a NIC Troubleshooting a Serial I/O Device159 160 Troubleshooting a Wet System161 Troubleshooting the System Battery Troubleshooting a Damaged System162 Troubleshooting System Cooling Problems Troubleshooting Power Supplies163 164 Troubleshooting a Fan165 Troubleshooting System Memory166 167 Troubleshooting an Internal USB Key168 Troubleshooting an Optical Drive169 Troubleshooting a Hard Drive170 Troubleshooting an Internal Hard Drive171 Troubleshooting a Storage Controller172 Troubleshooting Expansion Cards173 174 Troubleshooting Processors175 176 Embedded System Diagnostics Features Using Online Diagnostics177 Running the Embedded System Diagnostics When to Use the Embedded System Diagnostics178 Using the Custom Test Options Embedded System Diagnostics Testing OptionsSelecting Devices for Testing Selecting Diagnostics Options180 Viewing Information and ResultsSystem Board Jumpers System Board Jumper Settings Description181 182 System Board Connectors183 System Board Connectors Description184 Disabling a Forgotten Password185 186 187 Contacting Dell188 189 Index190 191 Post192 193 USB194

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