Dell X001C Troubleshooting Software and Hardware, Technical Support and Customer Service

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Error Messages	35
System Messages	40
Troubleshooting Software and Hardware
Problems	42
Dell Diagnostics	42
Troubleshooting Tips	44
Power Problems	44
Memory Problems	46
Lockups and Software Problems	46
Dell Technical Update Service	48
Dell Support Utility	49

5 Reinstalling Software	51
Drivers	51
Identifying Drivers	51
Reinstalling Drivers and Utilities	52
Restoring Your Operating System	54
Using Microsoft® Windows® System Restore . . .	54
Using Dell Factory Image Restore	56
Using the Dell™ Operating System Media	57

6Getting Help . . . . . . . . . . . . . . . . . . . . . . 59

Obtaining Assistance	59
Technical Support and Customer Service	60
DellConnect™	60
Online Services	60
AutoTech Service	61
Automated Order-Status Service	61
Problems With Your Order	61

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Contents

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Contents Dell Precision M4400 Setup and Quick Reference Guide Macrovision Product Notice Contents Troubleshooting Software and Hardware Lockups and Software Problems Dell Technical Update ServiceTechnical Support and Customer Service Automated Order-Status ServiceReturning Items for Warranty Repair or Credit Contents About Your Computer Front ViewPower button Keyboard Volume control buttonsUSB connectors Audio line-out Air vents Video connector USB connector ESATA/USB connector AC adapter connectorDocking alignment mark Battery Back ViewBattery Removal Wireless Switch and Dell Wi-Fi Catcher Network Locator Wireless switch icon Dell Wi-Fi Catcher Network Locator iconAbout Your Computer Quick Setup Setting Up Your ComputerSetting Up Your Computer Setting Up Your Computer Internet service Cable or DSL modem Wireless router Laptop with wireless connection Setting Up Your ComputerConnecting to the Internet Setting Up Your Internet ConnectionTransferring Information to a New Computer Microsoft Windows XP Operating SystemSetting Up Your Computer Setting Up Your Computer Setting Up Your Computer Microsoft Windows Vista Setting Up Your Computer Specifications Ports and Connectors MemoryCommunications WI-MAXVideo AudioWuxga Ccfl /RGBLED KeyboardTouch Pad AC Adapter Physical EnvironmentalGrms Specifications Troubleshooting Power LightsPower light behavior Indication TroubleshootingCode Description Suggested Remedy Repetitive Beep CodesManual at support.dell.com Error Messages Code DescriptionSupport.dell.com At support.dell.comT a Error The hard drive cannot read the data Troubleshooting Troubleshooting Windows XP System Messages Troubleshooting Troubleshooting Software and Hardware Problems Dell DiagnosticsInsert the Drivers and Utilities media Troubleshooting Tips Power ProblemsTroubleshooting Memory Problems Lockups and Software ProblemsD T H E P R O G R a M Dell Technical Update Service Dell Support Utility Icon on the taskbar or fromTroubleshooting Reinstalling Software Reinstalling SoftwareDrivers Identifying DriversReinstalling Drivers and Utilities Reinstalling Software Using Microsoft Windows System Restore Restoring Your Operating SystemStarting System Restore Using Dell Factory Image Restore Using the Dell Operating System Media Before you BeginReinstalling Software Obtaining Assistance Getting HelpGetting Help Technical Support and Customer Service DellConnect Online ServicesAutoTech Service Problems With Your OrderAutomated Order-Status Service Getting Help Before You Call Diagnostics Checklist Contacting Dell Getting Help Finding Information Safety instructions How to remove and replace partsHow to configure system settings Using and maintaining devicesIndex IndexReinstalling, 67 System Restore Index Setting up Internet connection, 16 System Restore