Dell X001C specifications Getting Help, Obtaining Assistance

Page 59

Getting Help

Obtaining Assistance

CAUTION: If you need to remove the computer cover, first disconnect the computer power and modem cables from all electrical outlets. Follow the safety instructions that shipped with your computer.

If you experience a problem with your computer, you can complete the following steps to diagnose and troubleshoot the problem:

1See "Troubleshooting Tips" on page 44 for information and procedures that pertain to the problem your computer is experiencing.

2See "Dell Diagnostics" on page 42 for procedures on how to run Dell Diagnostics.

3Fill out the "Diagnostics Checklist" on page 64.

4Use Dell's extensive suite of online services available at Dell Support (support.dell.com) for help with installation and troubleshooting procedures. See "Online Services" on page 60 for a more extensive list of Dell Support online.

5If the preceding steps have not resolved the problem, see "Contacting Dell" on page 65.

NOTE: Call Dell Support from a telephone near or at the computer so that the support staff can assist you with any necessary procedures.

NOTE: Dell's Express Service Code system may not be available in all countries.

When prompted by Dell's automated telephone system, enter your Express Service Code to route the call directly to the proper support personnel. If you do not have an Express Service Code, open the Dell Accessories folder, double-click the Express Service Code icon, and follow the directions.

For instructions on using the Dell Support, see "Technical Support and Customer Service" on page 60.

Getting Help

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Contents Dell Precision M4400 Setup and Quick Reference Guide Macrovision Product Notice Contents Automated Order-Status Service Troubleshooting Software and HardwareLockups and Software Problems Dell Technical Update Service Technical Support and Customer ServiceReturning Items for Warranty Repair or Credit Contents Front View About Your ComputerUSB connectors Audio line-out Keyboard Volume control buttonsPower button Back View Air vents Video connector USB connector ESATA/USB connectorAC adapter connector Docking alignment mark BatteryBattery Removal Wireless switch icon Dell Wi-Fi Catcher Network Locator icon Wireless Switch and Dell Wi-Fi Catcher Network LocatorAbout Your Computer Setting Up Your Computer Setting Up Your ComputerQuick Setup Setting Up Your Computer Laptop with wireless connection Setting Up Your Computer Internet service Cable or DSL modem Wireless routerSetting Up Your Internet Connection Connecting to the InternetMicrosoft Windows XP Operating System Transferring Information to a New ComputerSetting Up Your Computer Setting Up Your Computer Setting Up Your Computer Microsoft Windows Vista Setting Up Your Computer Specifications Memory Ports and ConnectorsWI-MAX CommunicationsAudio VideoKeyboard Wuxga Ccfl /RGBLEDTouch Pad AC Adapter Environmental PhysicalGrms Specifications Troubleshooting TroubleshootingPower Lights Power light behavior IndicationManual at support.dell.com Beep CodesCode Description Suggested Remedy Repetitive At support.dell.com Error MessagesCode Description Support.dell.comT a Error The hard drive cannot read the data Troubleshooting Troubleshooting Windows XP System Messages Troubleshooting Dell Diagnostics Troubleshooting Software and Hardware ProblemsInsert the Drivers and Utilities media Power Problems Troubleshooting TipsTroubleshooting Lockups and Software Problems Memory ProblemsD T H E P R O G R a M Dell Technical Update Service Icon on the taskbar or from Dell Support UtilityTroubleshooting Identifying Drivers Reinstalling SoftwareReinstalling Software DriversReinstalling Drivers and Utilities Reinstalling Software Restoring Your Operating System Using Microsoft Windows System RestoreStarting System Restore Using Dell Factory Image Restore Before you Begin Using the Dell Operating System MediaReinstalling Software Getting Help Getting HelpObtaining Assistance DellConnect Online Services Technical Support and Customer ServiceAutomated Order-Status Service Problems With Your OrderAutoTech Service Getting Help Before You Call Diagnostics Checklist Contacting Dell Getting Help Finding Information Using and maintaining devices Safety instructionsHow to remove and replace parts How to configure system settingsIndex IndexReinstalling, 67 System Restore Index Setting up Internet connection, 16 System Restore