Dell X001C specifications Diagnostics Checklist

Page 64

Diagnostics Checklist

Name:

Date:

Address:

Phone number:

Service Tag (bar code on the back or bottom of the computer):

Express Service Code:

Return Material Authorization Number (if provided by Dell support technician):

Operating system and version:

Devices:

Expansion cards:

Are you connected to a network? Yes No

Network, version, and network adapter:

Programs and versions:

See your operating system documentation to determine the contents of the system’s start-up files. If the computer is connected to a printer, print each file. Otherwise, record the contents of each file before calling Dell.

Error message, beep code, or diagnostic code:

Description of problem and troubleshooting procedures you performed:

64

Getting Help

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Contents Dell Precision M4400 Setup and Quick Reference Guide Macrovision Product Notice Contents Troubleshooting Software and Hardware Lockups and Software Problems Dell Technical Update ServiceTechnical Support and Customer Service Automated Order-Status ServiceReturning Items for Warranty Repair or Credit Contents About Your Computer Front ViewPower button Keyboard Volume control buttonsUSB connectors Audio line-out Air vents Video connector USB connector ESATA/USB connector AC adapter connectorDocking alignment mark Battery Back ViewBattery Removal Wireless Switch and Dell Wi-Fi Catcher Network Locator Wireless switch icon Dell Wi-Fi Catcher Network Locator iconAbout Your Computer Quick Setup Setting Up Your ComputerSetting Up Your Computer Setting Up Your Computer Internet service Cable or DSL modem Wireless router Laptop with wireless connection Setting Up Your ComputerConnecting to the Internet Setting Up Your Internet ConnectionTransferring Information to a New Computer Microsoft Windows XP Operating SystemSetting Up Your Computer Setting Up Your Computer Setting Up Your Computer Microsoft Windows Vista Setting Up Your Computer Specifications Ports and Connectors MemoryCommunications WI-MAXVideo AudioWuxga Ccfl /RGBLED KeyboardTouch Pad AC Adapter Physical EnvironmentalGrms Specifications Troubleshooting Power LightsPower light behavior Indication TroubleshootingCode Description Suggested Remedy Repetitive Beep CodesManual at support.dell.com Error Messages Code DescriptionSupport.dell.com At support.dell.comT a Error The hard drive cannot read the data Troubleshooting Troubleshooting Windows XP System Messages Troubleshooting Troubleshooting Software and Hardware Problems Dell DiagnosticsInsert the Drivers and Utilities media Troubleshooting Tips Power ProblemsTroubleshooting Memory Problems Lockups and Software ProblemsD T H E P R O G R a M Dell Technical Update Service Dell Support Utility Icon on the taskbar or fromTroubleshooting Reinstalling Software Reinstalling SoftwareDrivers Identifying DriversReinstalling Drivers and Utilities Reinstalling Software Using Microsoft Windows System Restore Restoring Your Operating SystemStarting System Restore Using Dell Factory Image Restore Using the Dell Operating System Media Before you BeginReinstalling Software Obtaining Assistance Getting HelpGetting Help Technical Support and Customer Service DellConnect Online ServicesAutoTech Service Problems With Your OrderAutomated Order-Status Service Getting Help Before You Call Diagnostics Checklist Contacting Dell Getting Help Finding Information Safety instructions How to remove and replace partsHow to configure system settings Using and maintaining devicesIndex IndexReinstalling, 67 System Restore Index Setting up Internet connection, 16 System Restore