Dell P01E, P776N manual Software Diagnostic Tools, Pre-Boot System Assessment PSA

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CHAPTER 6: TROUBLESHOOTING

Software Diagnostic Tools

Pre-Boot System Assessment (PSA)

The computer runs the Pre-boot System Assessment (PSA), a series of initial tests of your system board, keyboard, display, memory, hard drive, etc.

To invoke PSA, press <F12> to access the Boot Menu. Select “Diagnostics” from the menu and press <Enter>.

•During the assessment, answer any questions that appear.

•If a failure is detected, the computer stops and beeps. To stop the assessment and restart the computer, press <n>; to continue to the next test, press <y>; to retest the component that failed, press <r>.

•If failures are detected during the Pre-boot System Assessment, write down the error code(s) and contact Alienware (for details, refer to “CONTACTING ALIENWARE“ on page 90).

If the Pre-boot System Assessment completes successfully, you receive the message “Do you want to run the remaining memory tests? This will take about 30 minutes or more. Do you want to continue? (Recommended)”.

Press <y> to continue if experiencing memory issues, else press <n> to finish

PSA testing with the following message “Pre-boot System Assessment complete.

No Diagnostic Utility Partition identified. Select OK to reboot your system.”

Press <o> to reboot your computer.

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Contents Alienware M17x Mobile Manual 02/02 Contents 04 /04 Introduction Setting UP Your Notebook Before Setting Up Your NotebookLocation and Positioning of Your Notebook Setting Up Your Alienware MobileProduct Documentation and Media Connect the AC Adapter to the Back of Your NotebookPress the Power Button Windows Vista Setup Connecting to the InternetConnecting to a Home Network Getting to Know Your Examining Your Notebook Front View Features Back View FeaturesLeft View Features Right View FeaturesTop View Features Bottom View Features Power Button Status LEDsTouch Controls Function KeysF5 Decrease Display Brightness Battery Pack Recharging the Battery PackRemoving and Replacing the Battery Pack Battery Maintenance Questions and AnswersCustomizing Your Notebook’s Power Settings Power ManagementUnderstanding Power Consumption Reducing Power ConsumptionConnecting Devices Connecting External Displays Connecting a DisplayExtending the Desktop Connecting External Speakers Connecting FireWire Ieee 1394 Devices Connecting PrintersConnecting USB Devices Connecting a Plug and Play PrinterUsing Your Notebook Alienware Command CenterUsing the Optical Drive Stealth ModeUsing Removable Media and Cards Using the Integrated WebcamWorking With RAID RAID LevelEntering System Setup Configuring the BiosSystem Setup System Setup ScreensSystem Setup Options Sata ODDAdvanced Menu USB Emulation Graphics Settings Sub-Menu Hybrid Graphics Cmos Installing Additional Or Replacement Components Before You Begin Turning Off Your NotebookBefore Working Inside Your Notebook Upgrading/Replacing Memory Removing the Memory Modules Compartment door Front of the notebook Captive screwsMemory module connector Spring locks Tab Notch Upgrading/Replacing Hard Drives Removing the Hard Drives038 /038 Secondary Hard Drive HDD1 Troubleshooting Basic Hints and TipsBackup and General Maintenance Things to check before troubleshootingSoftware Diagnostic Tools Pre-Boot System Assessment PSAAlienware Diagnostics Starting Alienware Diagnostics From the Support CD/DVDAn audio CD does not produce sound Answers to Common ProblemsComputer does not recognize the disc or drive DVD or Blu-ray movie does not playComputer stops responding/a solid blue screen appears SystemComputer fails the Post Program stops responding or crashes repeatedlyHard Drive Problems Other software problemsInternet KeyboardMemory Monitor If the display is blankIf the display is difficult to read Printer PowerMouse Game ControllersSpeakers There is no sound from the speakers externalSystem Recovery Using AlienRespawn Microsoft System RestoreAlienRespawn Factory System Recovery Password ProtectionAdvanced Recovery To Enable or Change Password SettingsAlienRespawn v2.0 Disc To Use the AlienRespawn v2.0 DiscBasic Specifications USB 057/057 General Safety Precautions Appendix a General and Electrical Safety PrecautionsComputer Setup Computer UseWhen You Should Contact Alienware Replacement Components or AccessoriesGeneral Safety Information When operating your equipmentWhen setting up the equipment for use Protecting Against Electrostatic Discharge When Working Inside Your DeviceGeneral Power Safety If your computer uses an AC adapterPortable Device Battery Safety TV Antenna Safety InstructionsErgonomic Instructions Example of Antenna GroundingRecycling Information Battery DisposalEnvironmental Considerations Waste Electrical and Electronic Equipment Weee DirectivePerchlorate Material For Products With Wireless LAN / 802.11 InterfacesExport Regulations Restrictions of Usage InformationItaly Restriktioner af brugsinformationFrance For produkter med trådløs LAN / 802.11 grænsefladeInformatie over beperkingen in gebruik Informations sur les restrictions relatives à l’utilisationItalie Per prodotti con interfacce wireless LAN/802.11Informazioni sulle limitazioni all’uso FranciaItalia Restriksjoner på brukerinformasjonИнформация об ограничении на использование For produkter med trådløse LAN / 802.11-nettverkskortRestricciones sobre la información de uso Para productos con interfaces LAN inalámbricasDanmark Other Country Specific InformationEuropean Union United StatesNorge Sverige依照商品檢驗法案第 11 條條文，Dell 提供對於本文件所涉及產品在台灣地區認證機構的公司聯絡細節 Information Terms and Conditions of Sale075/075 THEREUNDER, or ANY CLAIM, Dispute or Controversy Whether Other Documents Retail Purchaser End User AgreementSoftware Return Policies ExchangesService and Support Limitation of LiabilityNot For Resale or Export Governing Law Limited Warranties and Return Policy What is covered by this limited hardware warranty?What is not covered by this limited hardware warranty? Binding ArbitrationHow long does this limited hardware warranty last? What do I do if I need warranty service? What will Dell do?Dell Return Policy U.S. Only What if I purchased a service contract?May I transfer the limited hardware warranty? How will you fix my product?083/083 084/084 085 /085 Dell Return Policy Canada Only Exceptions to Dell’s 30-day return policyDell and Alienware Software and Peripherals Canada Only Third-Party Software and Peripherals ProductsLimited Warranty Appendix D Dell Software License AgreementOpen Source Software Government Restricted RightsGeneral Appendix E Contacting Alienware WebsitesAppendix F Important Information Printed on recycled paper