How to Return: To return products, you must contact Dell Customer Service at
You must ship the products to Dell within five (5) days of the date that Dell issues the Credit Return Authorization Number. You must:
•Ship back all products you are seeking to return to Dell. At Dell’s discretion, credit for partial returns may be less than invoice or individual component prices due to bundled or promotional pricing and any unadvertised discounts or concessions.
•Return the products in their original packaging, in
•Ship the product(s) at your expense, and insure the shipment or accept the risk of loss or damage during shipment.
Upon receipt of the complete returned purchase, Dell will issue a credit or a refund of the purchase price paid, less shipping and handling and applicable restocking fees.
NOTE: Before you ship the product(s) to us, make sure to back up the data on the hard drive(s) and any other storage device(s) in the product(s). Remove any confidential, proprietary or personal information, removable media, such as floppy disks, CDs, or PC Cards. We are not responsible for any of your confidential, proprietary or personal information; lost or corrupted data; or damaged or lost removable media.
APPENDIX C: WARRANTY AND SUPPORT INFORMATION
Dell™ and Alienware® Software and Peripherals (Canada Only)
Third-Party Software and Peripherals Products
Similar to other resellers of software and peripherals, Dell does not warrant third- party products.
While Dell and Alienware offer a wide selection of software and peripheral products from Dell, we do not specifically test or guarantee that all of the products we offer work with any or all of the various models of Dell and Alienware computers from Dell, nor do we test or guarantee all of the products we sell on the hundreds of different brands of computers available today. If you have questions about compatibility, we recommend and encourage you to contact the
Dell does provide a limited hardware warranty for new
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