Dell P776N System, Computer fails the Post, Computer stops responding/a solid blue screen appears

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System

The computer fails the POST:

The computer POST (Power On Self Test) tests the computer, insuring that it meets the necessary system requirements and that all hardware is working properly before starting the remainder of the boot process. If the computer passes the POST, the computer will continue to start normally. However, if the computer fails the POST, the computer will generate a single beep to indicate a general failure and an error message will be displayed.

Check the AC adapter:

Ensure that the AC adapter is firmly connected to the computer and to the electrical outlet.

The computer stops responding/a solid blue screen appears

WARNING: You might lose data if you are unable to perform an operating system shutdown.

Turn the computer off:

If you are unable to get a response by pressing a key on your keyboard or moving your mouse, press and hold the power button for at least 6 seconds until the computer turns off, then restart your computer.

CHAPTER 6: TROUBLESHOOTING

A program stops responding or crashes repeatedly

End the program:

1.Press <Ctrl><Shift><Esc> simultaneously.

2.Click the Applications tab and select the program that is no longer responding.

3.Click End Task.

NOTE: The chkdsk program may run when you restart the computer. Follow the instructions on the screen.

Check the software documentation.

If necessary, uninstall and then reinstall the program.

A program is designed for an earlier Microsoft® Windows® operating system

Run the Program Compatibility Wizard:

Windows Vista

The Program Compatibility Wizard configures a program so that it runs in an environment similar to non-Windows Vista operating system environments.

1.Click Start (Windows Vista® logo) > Control Panel > Programs > Use an older program with this version of Windows.

2.In the welcome screen, click Next.

Follow the instructions on the screen.

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Contents Alienware M17x Mobile Manual 02/02 Contents 04 /04 Introduction Before Setting Up Your Notebook Setting UP Your NotebookProduct Documentation and Media Setting Up Your Alienware MobileLocation and Positioning of Your Notebook Connect the AC Adapter to the Back of Your NotebookPress the Power Button Windows Vista Setup Connecting to the InternetConnecting to a Home Network Getting to Know Your Examining Your Notebook Back View Features Front View FeaturesRight View Features Left View FeaturesTop View Features Bottom View Features Status LEDs Power ButtonFunction Keys Touch ControlsF5 Decrease Display Brightness Battery Pack Recharging the Battery PackRemoving and Replacing the Battery Pack Questions and Answers Battery MaintenanceUnderstanding Power Consumption Power ManagementCustomizing Your Notebook’s Power Settings Reducing Power ConsumptionConnecting Devices Connecting External Displays Connecting a DisplayExtending the Desktop Connecting External Speakers Connecting USB Devices Connecting PrintersConnecting FireWire Ieee 1394 Devices Connecting a Plug and Play PrinterAlienware Command Center Using Your NotebookUsing Removable Media and Cards Stealth ModeUsing the Optical Drive Using the Integrated WebcamRAID Level Working With RAIDSystem Setup Configuring the BiosEntering System Setup System Setup ScreensSata ODD System Setup OptionsAdvanced Menu USB Emulation Graphics Settings Sub-Menu Hybrid Graphics Cmos Installing Additional Or Replacement Components Before You Begin Turning Off Your NotebookBefore Working Inside Your Notebook Upgrading/Replacing Memory Compartment door Front of the notebook Captive screws Removing the Memory ModulesMemory module connector Spring locks Tab Notch Removing the Hard Drives Upgrading/Replacing Hard Drives038 /038 Secondary Hard Drive HDD1 Basic Hints and Tips TroubleshootingThings to check before troubleshooting Backup and General MaintenancePre-Boot System Assessment PSA Software Diagnostic ToolsStarting Alienware Diagnostics From the Support CD/DVD Alienware DiagnosticsComputer does not recognize the disc or drive Answers to Common ProblemsAn audio CD does not produce sound DVD or Blu-ray movie does not playComputer fails the Post SystemComputer stops responding/a solid blue screen appears Program stops responding or crashes repeatedlyOther software problems Hard Drive ProblemsInternet KeyboardMemory Monitor If the display is blankIf the display is difficult to read Mouse PowerPrinter Game ControllersThere is no sound from the speakers external SpeakersSystem Recovery Using AlienRespawn Microsoft System RestoreAlienRespawn Advanced Recovery Password ProtectionFactory System Recovery To Enable or Change Password SettingsTo Use the AlienRespawn v2.0 Disc AlienRespawn v2.0 DiscBasic Specifications USB 057/057 Computer Setup Appendix a General and Electrical Safety PrecautionsGeneral Safety Precautions Computer UseReplacement Components or Accessories When You Should Contact AlienwareGeneral Safety Information When operating your equipmentWhen setting up the equipment for use General Power Safety When Working Inside Your DeviceProtecting Against Electrostatic Discharge If your computer uses an AC adapterTV Antenna Safety Instructions Portable Device Battery SafetyExample of Antenna Grounding Ergonomic InstructionsEnvironmental Considerations Battery DisposalRecycling Information Waste Electrical and Electronic Equipment Weee DirectiveExport Regulations For Products With Wireless LAN / 802.11 InterfacesPerchlorate Material Restrictions of Usage InformationFrance Restriktioner af brugsinformationItaly For produkter med trådløs LAN / 802.11 grænsefladeInformations sur les restrictions relatives à l’utilisation Informatie over beperkingen in gebruikInformazioni sulle limitazioni all’uso Per prodotti con interfacce wireless LAN/802.11Italie FranciaИнформация об ограничении на использование Restriksjoner på brukerinformasjonItalia For produkter med trådløse LAN / 802.11-nettverkskortPara productos con interfaces LAN inalámbricas Restricciones sobre la información de usoEuropean Union Other Country Specific InformationDanmark United StatesSverige Norge依照商品檢驗法案第 11 條條文,Dell 提供對於本文件所涉及產品在台灣地區認證機 構的公司聯絡細節 Terms and Conditions of Sale Information075/075 THEREUNDER, or ANY CLAIM, Dispute or Controversy Whether Software Retail Purchaser End User AgreementOther Documents Return Policies ExchangesService and Support Limitation of LiabilityNot For Resale or Export Governing Law What is not covered by this limited hardware warranty? What is covered by this limited hardware warranty?Limited Warranties and Return Policy Binding ArbitrationHow long does this limited hardware warranty last? What will Dell do? What do I do if I need warranty service?May I transfer the limited hardware warranty? What if I purchased a service contract?Dell Return Policy U.S. Only How will you fix my product?083/083 084/084 085 /085 Exceptions to Dell’s 30-day return policy Dell Return Policy Canada OnlyThird-Party Software and Peripherals Products Dell and Alienware Software and Peripherals Canada OnlyAppendix D Dell Software License Agreement Limited WarrantyOpen Source Software Government Restricted RightsGeneral Websites Appendix E Contacting AlienwareAppendix F Important Information Printed on recycled paper