Dell P776N, P01E manual Starting Alienware Diagnostics From the Support CD/DVD

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Alienware® Diagnostics

If you experience a problem with your Alienware notebook, run the Alienware Diagnostics before you contact Alienware for technical assistance (for details, refer to “CONTACTING ALIENWARE“ on page 90). It is recommended that you print these procedures before you begin.

NOTE: Back up all data before initiating a system recovery. Backup functionality is included in AlienRespawn™ v2.0, but as a precaution it would be better to backup critical files onto an external media before initiating recovery.

NOTE: The Support CD/DVD contains drivers for your computer. You can also download the latest drivers and software for your computer from support.dell.com.

Review your notebook’s configuration information, and ensure that the device that you want to test displays in the system setup program and is active. Start the Alienware Diagnostics from the Support CD/DVD.

CHAPTER 6: TROUBLESHOOTING

Starting Alienware Diagnostics From the Support CD/DVD

1.Insert the Support CD/DVD.

2.Shut down and restart the notebook.

When the Alienware logo appears, press <F12> immediately.

NOTE: If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft® Windows® desktop; then, shut down your computer and try again.

NOTE: The next steps change the boot sequence for one time only. On the next start-up, the computer boots according to the devices specified in the system setup program.

3.When the boot device list appears, highlight CD/DVD/CD-RW and press <Enter>.

4.Select Boot from CD-ROM from the menu that appears and press <Enter>.

5.Select Alienware Diagnostics from the numbered list. If multiple versions are listed, select the version appropriate for your computer.

6.When the Alienware Diagnostics Main Menu appears, select the test you want to run.

NOTE: Write down any error codes and problem descriptions exactly as they appear and follow the instructions on the screen.

7.After all tests have completed, close the test window to return to the Alienware Diagnostics Main Menu.

8.Remove your Support CD/DVD, then close the Main Menu window to exit the Alienware Diagnostics and restart the computer.

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Contents Alienware M17x Mobile Manual 02/02 Contents 04 /04 Introduction Before Setting Up Your Notebook Setting UP Your NotebookConnect the AC Adapter to the Back of Your Notebook Setting Up Your Alienware MobileProduct Documentation and Media Location and Positioning of Your NotebookConnecting to the Internet Press the Power Button Windows Vista SetupConnecting to a Home Network Getting to Know Your Examining Your Notebook Back View Features Front View FeaturesRight View Features Left View FeaturesTop View Features Bottom View Features Status LEDs Power ButtonFunction Keys Touch ControlsF5 Decrease Display Brightness Recharging the Battery Pack Battery PackRemoving and Replacing the Battery Pack Questions and Answers Battery MaintenanceReducing Power Consumption Power ManagementUnderstanding Power Consumption Customizing Your Notebook’s Power SettingsConnecting Devices Connecting a Display Connecting External DisplaysExtending the Desktop Connecting External Speakers Connecting a Plug and Play Printer Connecting PrintersConnecting USB Devices Connecting FireWire Ieee 1394 DevicesAlienware Command Center Using Your NotebookUsing the Integrated Webcam Stealth ModeUsing Removable Media and Cards Using the Optical DriveRAID Level Working With RAIDSystem Setup Screens Configuring the BiosSystem Setup Entering System SetupSata ODD System Setup OptionsAdvanced Menu USB Emulation Graphics Settings Sub-Menu Hybrid Graphics Cmos Installing Additional Or Replacement Components Turning Off Your Notebook Before You BeginBefore Working Inside Your Notebook Upgrading/Replacing Memory Compartment door Front of the notebook Captive screws Removing the Memory ModulesMemory module connector Spring locks Tab Notch Removing the Hard Drives Upgrading/Replacing Hard Drives038 /038 Secondary Hard Drive HDD1 Basic Hints and Tips TroubleshootingThings to check before troubleshooting Backup and General MaintenancePre-Boot System Assessment PSA Software Diagnostic ToolsStarting Alienware Diagnostics From the Support CD/DVD Alienware DiagnosticsDVD or Blu-ray movie does not play Answers to Common ProblemsComputer does not recognize the disc or drive An audio CD does not produce soundProgram stops responding or crashes repeatedly SystemComputer fails the Post Computer stops responding/a solid blue screen appearsOther software problems Hard Drive ProblemsKeyboard InternetMemory If the display is blank MonitorIf the display is difficult to read Game Controllers PowerMouse PrinterThere is no sound from the speakers external SpeakersSystem Recovery Microsoft System Restore Using AlienRespawnAlienRespawn To Enable or Change Password Settings Password ProtectionAdvanced Recovery Factory System RecoveryTo Use the AlienRespawn v2.0 Disc AlienRespawn v2.0 DiscBasic Specifications USB 057/057 Computer Use Appendix a General and Electrical Safety PrecautionsComputer Setup General Safety PrecautionsReplacement Components or Accessories When You Should Contact AlienwareWhen operating your equipment General Safety InformationWhen setting up the equipment for use If your computer uses an AC adapter When Working Inside Your DeviceGeneral Power Safety Protecting Against Electrostatic DischargeTV Antenna Safety Instructions Portable Device Battery SafetyExample of Antenna Grounding Ergonomic InstructionsWaste Electrical and Electronic Equipment Weee Directive Battery DisposalEnvironmental Considerations Recycling InformationRestrictions of Usage Information For Products With Wireless LAN / 802.11 InterfacesExport Regulations Perchlorate MaterialFor produkter med trådløs LAN / 802.11 grænseflade Restriktioner af brugsinformationFrance ItalyInformations sur les restrictions relatives à l’utilisation Informatie over beperkingen in gebruikFrancia Per prodotti con interfacce wireless LAN/802.11Informazioni sulle limitazioni all’uso ItalieFor produkter med trådløse LAN / 802.11-nettverkskort Restriksjoner på brukerinformasjonИнформация об ограничении на использование ItaliaPara productos con interfaces LAN inalámbricas Restricciones sobre la información de usoUnited States Other Country Specific InformationEuropean Union DanmarkSverige Norge依照商品檢驗法案第 11 條條文，Dell 提供對於本文件所涉及產品在台灣地區認證機構的公司聯絡細節 Terms and Conditions of Sale Information075/075 THEREUNDER, or ANY CLAIM, Dispute or Controversy Whether Return Policies Exchanges Retail Purchaser End User AgreementSoftware Other DocumentsLimitation of Liability Service and SupportNot For Resale or Export Governing Law Binding Arbitration What is covered by this limited hardware warranty?What is not covered by this limited hardware warranty? Limited Warranties and Return PolicyHow long does this limited hardware warranty last? What will Dell do? What do I do if I need warranty service?How will you fix my product? What if I purchased a service contract?May I transfer the limited hardware warranty? Dell Return Policy U.S. Only083/083 084/084 085 /085 Exceptions to Dell’s 30-day return policy Dell Return Policy Canada OnlyThird-Party Software and Peripherals Products Dell and Alienware Software and Peripherals Canada OnlyAppendix D Dell Software License Agreement Limited WarrantyGovernment Restricted Rights Open Source SoftwareGeneral Websites Appendix E Contacting AlienwareAppendix F Important Information Printed on recycled paper