What if I purchased a service contract?
If your service contract is with Dell, service will be provided to you under the terms of the service contract. Please refer to that contract for details on how to obtain service. Dell’s service contracts can be found online at www.dell.ca/ servicecontracts or by calling Customer Care at
How will you fix my product?
We use new and refurbished parts made by various manufacturers in performing warranty repairs and in building replacement parts and systems. Refurbished parts and systems are parts or systems that have been returned to Dell, some of which were never used by a customer. All parts and systems are inspected and tested for quality. Replacement parts and systems are covered for the remaining period of the limited hardware warranty for the product you bought. Dell owns all parts removed from repaired products.
May I transfer the limited hardware warranty?
Limited warranties on systems may be transferred if the current owner transfers ownership of the system and records the transfer with us. Please note that CompleteCare™Coverage may not be transferred.
For
All requests to transfer ownership are at Dell’s sole discretion. All such transfers will be subject to the terms and conditions of the original service or limited hardware warranty agreement located at www.dell.ca/servicecontracts and Dell’s terms and conditions of sale located at www.dell.ca. Dell cannot guarantee the authenticity of the products, limited warranties, service or support, or the accuracy of the listings of products you purchase from a third party.
APPENDIX C: WARRANTY AND SUPPORT INFORMATION
Dell Return Policy (Canada Only)
Dell values our relationship with you, the end user, and offers a return policy for most products that you purchase directly from Dell. Under this policy, you may return to Dell, within the applicable return policy period, products that you purchased directly from Dell for a credit or a refund of the purchase price paid, less shipping and handling and applicable restocking fees.
Hardware Products and Accessories: Unless you have a separate agreement with Dell or except as provided in the section below, all hardware, accessories, peripherals, parts and software that is unopened and still in its/their sealed package or, if delivered electronically, software you have not accepted by clicking the “I agree to these Terms and Conditions” button, may be returned within thirty
(30)days from the date of receipt for a credit or a refund of the purchase price paid, less shipping and handling and applicable restocking fees.
Exceptions to Dell’s 30-day return policy:
•PowerEdge, PowerConnect, and PowerVault products may be returned within thirty (30) days from the date of receipt, except that new PowerEdge SC servers and
•Application software or an operating system that has been installed by Dell may not be returned unless you return the entire computer under the
•Dell/EMC storage products,
Restocking Fees: Unless the product is defective or where otherwise prohibited by law, a restocking fee of 15% may be charged on hardware, accessories, peripherals, parts and unopened software.
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