Dell D620 manual When to Use the Dell Diagnostics

Page 20

S C A N T H E C O M P U T E R F O R S P Y W A R E — If you are experiencing slow computer performance, you frequently receive pop-up advertisements, or you are having problems connecting to the Internet, your computer might be infected with spyware. Use an anti-virus program that includes anti-spyware protection (your program may require an upgrade) to scan the computer and remove spyware. For more information, go to support.dell.com and search for the keyword spyware.

R U N T H E D E L L D I A G N O S T I C S — See "Dell Diagnostics" on page 20. If all tests run successfully, the error condition is related to a software problem.

Dell Diagnostics

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the

Product Information Guide.

When to Use the Dell Diagnostics

If you experience a problem with your computer, perform the checks in "Lockups and Software Problems" on page 18 and run the Dell Diagnostics before you contact Dell for technical assistance.

It is recommended that you print these procedures before you begin.

NOTICE: The Dell Diagnostics works only on Dell™ computers.

NOTE: The Drivers and Utilities CD is optional and may not ship with your computer.

Start the Dell Diagnostics from either your hard drive or from the Drivers and Utilities CD (also known as the ResourceCD).

Starting the Dell Diagnostics From Your Hard Drive

The Dell Diagnostics is located on a hidden diagnostic utility partition on your hard drive.

NOTE: If your computer cannot display a screen image, contact Dell (see "Contacting Dell" in your User’s Guide).

1Shut down the computer.

2If the computer is connected to a docking device (docked), undock it. See the documentation that came with your docking device for instructions.

3Connect the computer to an electrical outlet.

4Diagnostics can be invoked one of two ways:

•Turn on the computer. When the DELL™ logo appears, press <F12> immediately. Select Diagnostics from the boot menu and press <Enter>.

NOTE: If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft® Windows® desktop. Then shut down your computer and try again.

•Press and hold the <Fn> key while powering the computer on.

NOTE: If you see a message stating that no diagnostics utility partition has been found, run the Dell Diagnostics from the Drivers and Utilities CD.

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Quick Reference Guide

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Contents Quick Reference Guide W . d e l l . c o m s u p p o r t . d e l l . c o mAbbreviations and Acronyms Contents Contents Warranty information Finding InformationSupport.dell.com Dell Product Information GuideSpecifications Service Tag and Express Service CodeService Tag and Microsoft Windows License Dell Latitude User’s GuideWindows Help and Support Center Dell Support Website support.dell.comDell Support Utility Guide How to reinstall my operating system Dell QuickSet HelpOperating System CD Not ship with your computerProduct Information Guide Setting Up Your ComputerUnpack the accessories box About Your Computer Front ViewLeft Side View ComputerRight Side View Back ViewBottom View Using a Battery Battery PerformanceChecking the Battery Charge Dell QuickSet Battery MeterMicrosoft Windows Power Meter Charge GaugeHealth Gauge Low-Battery WarningCharging the Battery Replacing the Battery Troubleshooting Solid blue screen appears Dell MediaDirect problemsOther software problems Starting the Dell Diagnostics From Your Hard Drive Dell DiagnosticsWhen to Use the Dell Diagnostics Quick Reference Guide Option Function Tab FunctionIndex IndexIndex Guide de référence rapide Remarques, avis et précautions Abréviations et siglesVérification de la charge de la batterie Table des matièresTable des matières Guide d´information sur le produit Dell Recherche dinformationsAppelé ResourceCD Numéro de service et code de service express Numéro de service et licence Microsoft WindowsGuide dutilisation Dell Latitude CaractéristiquesSite Web de support de Dell support.dell.com CD Operating System système dexploitation Centre daide et de support de WindowsAide Dell QuickSet Configuration de votre ordinateur Propos de votre ordinateur Vue frontaleVue du côté gauche Remarque Pour obtenirReportez-vous au Guide Dutilisation de lordinateurVue du côté droit Vue arrièreVue de dessous Utilisation dune batterie Performances de la batterieVérification de la charge de la batterie Jauge de batterie Dell QuickSetJauge de Microsoft Windows Indicateur de chargeJauge détat Alerte de batterie faibleChargement de la batterie Remplacement de la batterie Dépannage Autres problèmes logiciels Un écran bleu uni apparaîtProblèmes Dell MediaDirect Dans le Guide dutilisation Quand utiliser Dell DiagnosticsDémarrage de Dell Diagnostics à partir du disque dur Guide de référence rapide Onglet Fonction Main Menu de Dell DiagnosticsOption Fonction Index Index Guia de Referência Rápida Notas, avisos e advertências Abreviações e acrônimosÍndice Problemas de travamento e de softwareExibição de uma tela inteiramente azul Índice Guia de Informações do Produto Dell Como obter informaçõesResourceCD Dell Latitude Guia do usuário Etiqueta de serviço e licença do Microsoft WindowsUtilitário de suporte Dell CD do sistema operacional Centro de ajuda e suporte do WindowsAjuda do Dell QuickSet Como configurar o seu computador Sobre o seu computador Vista frontalVista lateral esquerda ComputadorVista lateral direita Vista traseiraVista da parte inferior Como usar a bateria Desempenho da bateriaComo verificar a carga da bateria Medidor de bateria do Dell QuickSetMedidor de energia do Microsoft Windows Indicador de cargaIndicador de saúde Advertência sobre bateria com pouca cargaComo carregar a bateria Como trocar a bateria Solução de problemas Exibição de uma tela inteiramente azul Dell MediaDirect ProblemasOutros problemas de software Quando usar o Dell Diagnostics Como iniciar o Dell Diagnostics a partir do disco rígidoAviso O Dell Diagnostics só funciona em computadores Dell Desligue o computadorGuia de Referência Rápida Opção Função Guia FunçãoÍndice remissivo Índice remissivoÍndice remissivo Guía de referencia rápida Notas, avisos y precauciones Abreviaturas y siglasContenido Comprobación de la carga de la bateríaUn programa no responde o se bloquea repetidamente Contenido Guía de información del producto Dell Localización de informaciónCD Drivers and Utilities también conocido como Cómo configurar los parámetros del sistema Guía del usuario Dell LatitudeEspecificaciones Etiqueta de servicio y licencia de Microsoft WindowsSitio web Dell Support support.dell.com Utilidad Dell SupportCD Sistema operativo Centro de ayuda y soporte técnico de WindowsAyuda de Dell QuickSet Configuración de su ordenador Acerca de su ordenador Vista anteriorVista del lateral izquierdo Nota Para obtener másVista lateral derecha Vista posteriorVista inferior Uso de la batería Rendimiento de la bateríaComprobación de la carga de la batería Medidor de batería Dell QuickSetMedidor de energía de Microsoft Windows Medidor de cargaMedidor de estado Advertencia de batería bajaCarga de la batería Sustitución de la batería Solución de problemas Aparece una pantalla azul fija Problemas con Dell MediaDirectOtros problemas con el software Cuándo utilizar los Dell Diagnostics Diagnósticos Dell Inicio de Dell Diagnostics desde la unidad de disco duroGuía de referencia rápida Ficha Función Menú principal de Dell DiagnosticsOpción Función Guía de referencia rápida Guía de referencia rápida Índice Índice
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