Dell 964 owner manual What will Dell do?, What if I purchased a service contract?, 126

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w w w . d e l l . c o m s u p p o r t . d e l l . c o m

What will Dell do?

During the 90 days of the 90-day limited warranty and the first year of all other limited warranties: During the 90 days of the 90-day limited warranty and the first year of all other limited warranties, we will repair any Dell-branded hardware products returned to us that prove to be defective in materials or workmanship. If we are not able to repair the product, we will replace it with a comparable product that is new or refurbished.

When you contact us, we will issue a Return Material Authorization Number for you to include with your return. You must return the products to us in their original or equivalent packaging, prepay shipping charges, and insure the shipment or accept the risk if the product is lost or damaged in shipment. We will return the repaired or replacement products to you. We will pay to ship the repaired or replaced products to you if you use an address in the United States (excluding Puerto Rico and U.S. possessions and territories). Otherwise, we will ship the product to you freight collect.

If we determine that the issue is not covered under this warranty, we will notify you and inform you of service alternatives that are available to you on a fee basis.

NOTE: Before you ship the product(s) to us, make sure to back up the data on the hard drive(s) and any other storage device(s) in the product(s). Remove any confidential, proprietary, or personal information and removable media such as floppy disks, CDs, or PC Cards. We are not responsible for any of your confidential, proprietary, or personal information; lost or corrupted data; or damaged or lost removable media.

During the remaining years: For the remaining period of the limited warranty, we will replace any defective part with new or refurbished parts, if we agree that it needs to be replaced. When you contact us, we will require a valid credit card number at the time you request a replacement part, but we will not charge you for the replacement part as long as you return the original part to us within 30 days after we ship the replacement part to you. If we do not receive the original part within 30 days, we will charge to your credit card the then-current standard price for that part.

We will pay to ship the part to you if you use an address in the United States (excluding Puerto Rico and U.S. possessions and territories). Otherwise, we will ship the part freight collect. We will also include a prepaid shipping container with each replacement part for your use in returning the replaced part to us.

NOTE: Before you replace parts, make sure to back up the data on the hard drive(s) and any other storage device(s) in the product(s). We are not responsible for lost or corrupted data.

What if I purchased a service contract?

If your service contract is with Dell, service will be provided to you under the terms of the service agreement. Please refer to that contract for details on how to obtain service.

If you purchased through us a service contract with one of our third-party service providers, please refer to that contract for details on how to obtain service.

How will you fix my product?

We use new and refurbished parts made by various manufacturers in performing warranty repairs and in building replacement parts and systems. Refurbished parts and systems are parts or systems that have been returned to Dell, some of which were never used by a customer. All parts and systems are inspected and tested for quality. Replacement parts and systems are covered for the remaining period of the limited warranty for the product you bought. Dell owns all parts removed from repaired products.

May I transfer the limited warranty?

Limited warranties on systems may be transferred if the current owner transfers ownership of the system and records the transfer with us. The limited warranty on Dell-branded memory may not be transferred. You may record your transfer by going to Dell's website:

•If you are an Individual Home Consumer, go to www.dell.com/us/en/dhs/topics/sbtopic_015_ccare.htm

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Appendix

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Contents Look Inside For Austria Korea AustraliaLuxembourg MalaysiaUnited States Government Restricted Rights W . d e l l . c o m s u p p o r t . d e l l . c o m Contents Copying Saving Photos to Your ComputerSetting Up the Printer With Equipment Faxing Using the Printer Operator PanelCleaning the Ink Cartridge Nozzles Using the Dell All-In-One CenterRemoving and Reinstalling Software Blocking Faxes Without Caller ID129 101102 Dell Software License Agreement 129Contents Page W . d e l l . c o m s u p p o r t . d e l l . c o m About Your Printer Understanding the Printer Parts Number Part DescriptionUsing the Memory Card Manager on Right side connector 151617Updating Settings Setting Up Your PrinterInitial Setup Menu Setup menuUsing the Operator Panel Understanding the Operator PanelNumber Part Purpose Begun entering the number Quality/Speed settings Operator Panel MenusUnderstanding the Automatic Paper Type Sensor Right-click the Dell Photo AIO Printer 964 icon Click Printing PreferencesLoading Paper Load Plain Paper Into the Paper SupportAbout Your Printer Load an Original Document Into the ADF Placing Your Original Document on the Scanner Glass Print Media Guidelines Print Media Guidelines for the Paper SupportLoad up to Make sure Removing plain paper Paper Guidelines for the ADF Printing a Document Printing PhotosPrinting Borderless Photos Printing Photos From a PictBridge-Enabled Camera Printing Photos From a Memory Card Viewing or Printing Photos Saving Photos to Your ComputerViewing a Slide Show Printing All Photos on Media Card or USB KeyPrinting Collated Copies of Your Document Printing Last Page FirstPrinting More Than One Page on a Sheet of Paper Printing an Image as a Multi-page PosterPrinting a Banner Printing Copying Documents Using the Operator Panel Copying Documents Using Your ComputerSelect a copy quantity 1-99 and color setting Copying Photos Using the Operator PanelCopying Photos Using Your Computer Click See More Copy Settings toCollating Copies Using the Operator Panel Changing Copy Settings Select a copy quantity and color settingClick this tab Using the Operator Panel Using the Printer SoftwareScanning Photos Scanning to Your Computer Over a Network From the Scan section, click See More Scan Settings Scanning Multiple Pages or ImagesEditing Scanned Text Using Optical Character Recognition OCR Scanned text appears Edit your document Save your documentWith most graphics programs, you can customize your image Editing Scanned ImagesSaving an Image on Your Computer ComputerMailing a Scanned Image or Document Click Attach NowEnlarging or Reducing Images or Documents Setting Up the Printer With Equipment Equipment Benefits See this sectionConnecting directly to a telephone wall jack Connecting to a telephoneConnecting to an answering machine Connecting to a computer modem What if I Have a Digital Subscriber Line DSL?Faxing Using the Printer Operator Panel Send a FaxSend a Broadcast Fax Receive a Fax Automatically SelectRinging and Answering menu opens Receive a Fax Manually Connecting Cables Sending a Fax From the ComputerFaxing Through the Printer Modem Send a Fax Using the Dell All-In-One CenterSend Fax Using Dell Printer Fax Tools Click File→ Print Click the Dell Printer Fax Tools iconPrinter Setup Utility Tabs Access the Printer Setup UtilityOn this tab You can Faxing Through the Computer Modem Configure Fax Console Windows XP OnlyInstall Fax Console Windows XP Only Close the Add/Remove Programs windowConfigure Fax Service Management Windows 2000 Only Open your file to be faxedClick File →Print Receive a Fax Using Fax Console or Fax Service Management Open the file you just scanned and savedClick File → Print Speed Dial Create a Speed Dial List From the Operator PanelAdd New Phonebook Entry menu opens Create a Speed Dial List From the Computer Create a Group Dial List From the Operator PanelPhonebook Add Group menu opens Use a Speed or Group Dial List Send a Delayed Fax Blocking Faxes Create a Blocked Fax ListBlocked Fax Add Entry screen opens Turning Fax Blocking On Blocking Faxes Without Caller IDChanging the Pickup Code Using Auto Fax Convert Dialing and Sending menu opensUsing the Dell All-In-One Center Understanding the SoftwareThis section You can This section You can Using Printing Preferences To access Printing PreferencesPrinting Preferences Tabs Tab OptionsFor all Black Printing Using Dell Picture Studio Using the Memory Card ManagerPaint Shop Pro Studio Dell Ink Management System Understanding the Software Removing and Reinstalling Software Windows XP, click Start→ My ComputerUnderstanding the Software Ink Cartridge Maintenance Replacing Ink CartridgesInk Cartridge Maintenance Ink Cartridge Maintenance Ink Cartridge Maintenance Click Print Ink cartridges align when the page prints Aligning Ink CartridgesClick Align Print Cartridges Cleaning the Ink Cartridge Nozzles Click Clean Print CartridgesSetup Problems Computer ProblemsWindows XP, click Start→ My Computer Printer Problems For more information, see Error Messages and Lights onGeneral Problems Fax ProblemsPaper Problems Near the ADF Near the paper exit tray 1 Raise the printer unit Network Problems Click Start→ Control Panel→ Windows FirewallError Messages and Lights Error Message What it indicates SolutionCartridge carrier Install the correct Color Improving Print Quality Troubleshooting Technical Assistance 101Automated Order-Status Service Contacting Dell103 104 Cayman Islands 105Canada North York, Ontario Chile SantiagoColombia 106China Xiamen Costa Rica107 108 Area Codes Local Numbers, Toll-Free Numbers109 Italy Milan Website support.euro.dell.com 110Ireland Cherrywood Website support.euro.dell.com Jamaica111 Japan Kawasaki Website support.jp.dell.comKorea Seoul Luxembourg Website support.euro.dell.com 112Latin America Macao113 114 115 Sweden Upplands Vasby Website support.euro.dell.com 116Spain Madrid Website support.euro.dell.com Switzerland Geneva Website support.euro.dell.comThailand Website support.ap.dell.com 117Taiwan Website support.ap.dell.com Trinidad/Tobago118 Bracknell Website support.euro.dell.comUruguay Business 119A. Austin, Texas Virgin IslandsContacting Dell Terms and Conditions of Sale 121122 Software123 HeadingsLimited Warranties and Return Policy What is covered by this limited warranty?What is not covered by this limited warranty? 124How long does this limited warranty last? What do I do if I need warranty service?125 What will Dell do? What if I purchased a service contract?May I transfer the limited warranty? How will you fix my product?Total Satisfaction Return Policy U.S. Only 127Consumables Limited Warranty U.S. Only Dell Printer Consumables Limited Warranties128 Dell Software License Agreement Limited WarrantyExport Regulations 129General Regulatory NoticesGovernment Restricted Rights 130FCC Notices U.S. Only 131Appendix D ex 133Index 135 136
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