Dell 964 owner manual General Problems, Fax Problems

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PR IN T E R W O N ’T PR I NT A N D P R I N T J O B S A R E S T UC K I N P R I N T Q U E UE .

Print jobs may be stuck in the print queue if you have multiple instances of your Dell printer installed on your computer. To check for multiple entries of the printer:

1 In Windows XP, click Start→ Control Panel→ Printers and Other Hardware→ Printers and Faxes. In Windows 2000, click Start→ Settings→ Printers.

2 Check for multiple printer objects for your Dell printer, which might be shown as Dell 964, Dell 964 (Copy 1), Dell 964 (Copy 2), and so on.

3 Print a job to each one of these print objects to see which print object is active.

4 Set the active print object as the default printer by right-clicking it in the Printers and Faxes window. 5 Delete the other copies of the print object by right-clicking each and selecting Delete.

NOTE: Be careful not to delete any printers you still want to use. If you accidentally delete a printer that you want to use, reinstall it using the CD or web drivers for that specific printer. To prevent multiple instances of your Dell printer in your Printers and Faxes folder, make sure when disconnecting and reconnecting the printer from your computer’s USB connector that you always plug the USB cable back into the same USB connector that was originally used for the Dell printer. Also, do not install the Dell printer drivers multiple times from your printer CD.

General Problems

Fax Problems

When you have trouble sending or receiving faxes, try these things to fix the problem.

MA K E S U R E Y O U T U R N E D O N B O T H Y O U R P R IN T E R A N D Y O UR C O M P U T E R, A N D T H E USB C A B L E I S P R O P E R L Y C O N N E C T E D .

MA K E S U R E A N A C T I V E T E L E P H O N E L I N E I S C O N N E C T E D T O T H E F A X C O NN E C T O R (

—L E F T S ID E C O N N E C T O R ) O N T H E B A C K O F Y O UR P R I N T E R.

MA K E S U R E T H E F A X N UM B E R, C O U NT R Y C O D E , A N D D A T E /T I M E A R E S E T C O R R E C T L Y.

MA K E S UR E T H A T I F Y O U A R E U S I N G A DSL O R ISDN L I N E , Y O U A R E U S I N G A D IG I T A L L I N E F IL T E R O N T H E T E L E P H O N E L I NE C O N NE C T I N G Y O U R W A L L J A C K T O T H E W A L L .

MA K E S U R E T H E T E L E P H O NE L I N E IS N O T I N U S E B Y A N O T HE R D E V I C E S U C H A S A D I A L -U P M O D E M I N T E R N E T S E R V I C E . IF IT I S , W A I T U N T I L T H E O T H E R D E V I C E I S F I N IS HE D B E F O R E S E ND I NG Y O U R F A X .

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Troubleshooting

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Contents Look Inside For Korea Australia LuxembourgAustria MalaysiaUnited States Government Restricted Rights W . d e l l . c o m s u p p o r t . d e l l . c o m Contents Copying Saving Photos to Your ComputerSetting Up the Printer With Equipment Faxing Using the Printer Operator PanelUsing the Dell All-In-One Center Removing and Reinstalling SoftwareCleaning the Ink Cartridge Nozzles Blocking Faxes Without Caller ID101 102129 Dell Software License Agreement 129Contents Page W . d e l l . c o m s u p p o r t . d e l l . c o m About Your Printer Understanding the Printer Parts Number Part DescriptionUsing the Memory Card Manager on Right side connector 151617Setting Up Your Printer Initial Setup MenuUpdating Settings Setup menuNumber Part Purpose Using the Operator PanelUnderstanding the Operator Panel Begun entering the number Understanding the Automatic Paper Type Sensor Quality/Speed settingsOperator Panel Menus Right-click the Dell Photo AIO Printer 964 icon Click Printing PreferencesLoading Paper Load Plain Paper Into the Paper SupportAbout Your Printer Load an Original Document Into the ADF Placing Your Original Document on the Scanner Glass Load up to Make sure Print Media GuidelinesPrint Media Guidelines for the Paper Support Removing plain paper Paper Guidelines for the ADF Printing a Document Printing PhotosPrinting Borderless Photos Printing Photos From a PictBridge-Enabled Camera Printing Photos From a Memory Card Viewing or Printing Photos Saving Photos to Your ComputerViewing a Slide Show Printing All Photos on Media Card or USB KeyPrinting Collated Copies of Your Document Printing Last Page FirstPrinting More Than One Page on a Sheet of Paper Printing an Image as a Multi-page PosterPrinting a Banner Printing Copying Documents Using the Operator Panel Copying Documents Using Your ComputerCopying Photos Using the Operator Panel Copying Photos Using Your ComputerSelect a copy quantity 1-99 and color setting Click See More Copy Settings toCollating Copies Using the Operator Panel Click this tab Changing Copy SettingsSelect a copy quantity and color setting Using the Operator Panel Using the Printer SoftwareScanning Photos Scanning to Your Computer Over a Network From the Scan section, click See More Scan Settings Scanning Multiple Pages or ImagesEditing Scanned Text Using Optical Character Recognition OCR Scanned text appears Edit your document Save your documentEditing Scanned Images Saving an Image on Your ComputerWith most graphics programs, you can customize your image ComputerMailing a Scanned Image or Document Click Attach NowEnlarging or Reducing Images or Documents Setting Up the Printer With Equipment Equipment Benefits See this sectionConnecting directly to a telephone wall jack Connecting to a telephoneConnecting to an answering machine Connecting to a computer modem What if I Have a Digital Subscriber Line DSL?Faxing Using the Printer Operator Panel Send a FaxSend a Broadcast Fax Ringing and Answering menu opens Receive a Fax AutomaticallySelect Receive a Fax Manually Connecting Cables Sending a Fax From the ComputerSend a Fax Using the Dell All-In-One Center Send Fax Using Dell Printer Fax ToolsFaxing Through the Printer Modem Click File→ Print Click the Dell Printer Fax Tools iconOn this tab You can Printer Setup Utility TabsAccess the Printer Setup Utility Configure Fax Console Windows XP Only Install Fax Console Windows XP OnlyFaxing Through the Computer Modem Close the Add/Remove Programs windowClick File →Print Configure Fax Service Management Windows 2000 OnlyOpen your file to be faxed Click File → Print Receive a Fax Using Fax Console or Fax Service ManagementOpen the file you just scanned and saved Add New Phonebook Entry menu opens Speed DialCreate a Speed Dial List From the Operator Panel Phonebook Add Group menu opens Create a Speed Dial List From the ComputerCreate a Group Dial List From the Operator Panel Use a Speed or Group Dial List Send a Delayed Fax Blocked Fax Add Entry screen opens Blocking FaxesCreate a Blocked Fax List Turning Fax Blocking On Blocking Faxes Without Caller IDChanging the Pickup Code Using Auto Fax Convert Dialing and Sending menu opensUsing the Dell All-In-One Center Understanding the SoftwareThis section You can This section You can Using Printing Preferences To access Printing PreferencesFor all Black Printing Printing Preferences TabsTab Options Paint Shop Pro Studio Using Dell Picture StudioUsing the Memory Card Manager Dell Ink Management System Understanding the Software Removing and Reinstalling Software Windows XP, click Start→ My ComputerUnderstanding the Software Ink Cartridge Maintenance Replacing Ink CartridgesInk Cartridge Maintenance Ink Cartridge Maintenance Ink Cartridge Maintenance Click Align Print Cartridges Click Print Ink cartridges align when the page printsAligning Ink Cartridges Cleaning the Ink Cartridge Nozzles Click Clean Print CartridgesSetup Problems Computer ProblemsWindows XP, click Start→ My Computer Printer Problems For more information, see Error Messages and Lights onGeneral Problems Fax ProblemsPaper Problems Near the ADF Near the paper exit tray 1 Raise the printer unit Network Problems Click Start→ Control Panel→ Windows FirewallError Messages and Lights Error Message What it indicates SolutionCartridge carrier Install the correct Color Improving Print Quality Troubleshooting Technical Assistance 101Automated Order-Status Service Contacting Dell103 104 105 Canada North York, OntarioCayman Islands Chile Santiago106 China XiamenColombia Costa Rica107 108 Area Codes Local Numbers, Toll-Free Numbers109 110 Ireland Cherrywood Website support.euro.dell.comItaly Milan Website support.euro.dell.com JamaicaKorea Seoul 111Japan Kawasaki Website support.jp.dell.com 112 Latin AmericaLuxembourg Website support.euro.dell.com Macao113 114 115 116 Spain Madrid Website support.euro.dell.comSweden Upplands Vasby Website support.euro.dell.com Switzerland Geneva Website support.euro.dell.com117 Taiwan Website support.ap.dell.comThailand Website support.ap.dell.com Trinidad/TobagoUruguay 118Bracknell Website support.euro.dell.com 119 A. Austin, TexasBusiness Virgin IslandsContacting Dell Terms and Conditions of Sale 121122 Software123 HeadingsWhat is covered by this limited warranty? What is not covered by this limited warranty?Limited Warranties and Return Policy 124125 How long does this limited warranty last?What do I do if I need warranty service? What if I purchased a service contract? May I transfer the limited warranty?What will Dell do? How will you fix my product?Total Satisfaction Return Policy U.S. Only 127128 Consumables Limited Warranty U.S. OnlyDell Printer Consumables Limited Warranties Limited Warranty Export RegulationsDell Software License Agreement 129Regulatory Notices Government Restricted RightsGeneral 130FCC Notices U.S. Only 131Appendix D ex 133Index 135 136
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