Citizen Systems Troubleshooting Errors for Citizen CLP Printers

E N G L I S H

Chapter 4 – Troubleshooting

4.1 Error Messages

When there is a problem with the printer, a buzzer sounds, and the error lamp on the control panel lights and an error message is displayed on the LCD screen.

Some of the most common errors and corrective actions are shown below.

LCD Message	Description	Corrective actions
Head Err	Abnormal head	The head has been damaged - contact Citizen’s
	resistance value	service department for a replacement printhead.
		Perform a self-test to see where the head is
		damage. You can cancel this error by pressing
		the STOP key although printing is affected.
OverFlow	Serial Interface	Check the details and clear with the Stop key.
S/I Err	Problem	You may need to change your cable or
HostBusy		computer settings to match those of the printer.
		This generally requires someone with good
T.D.Full
		technical knowledge of communication systems
Pause	Pause key pressed or	Press the Pause key once again to resume
	pause command	printing. If the Stop key is pressed, the stored
	received.	printing contents will be lost and "on line" will
		turn on.
HeadOpen	Mechanism head	Close the mechanism head.
	open
PaperEnd	Paper out or paper	Install the paper or check for mis-feed.
PaperErr	end or a problem with	Correct the faulty setting of the paper detection
	feeding the media
M Comand	such as the printer	(paper gap, black line, continuous paper).
	cannot detect the end	Correct the faulty parameter for paper (max.
	of the media.
		length, continuous paper).
		Some settings can be adjusted on the printer
		but it is more likely the changes must be made
		on the host computer.
RibonOut	Ribbon end or	Install the ribbon and check it is winding in the
	incorrect tension	correct direction.
	adjustments	On a 7201e and 7202e, check for the correct
		base ribbon tension adjustment (section 3.7)
		In direct-thermal, ensure the ribbon is disabled.
Cut Err	Auto-cutter	Very carefully check and clear a jam in the
	abnormality (such as	autocutter option. If this can't be cleared, turn
	poor engagement)	off the power and remove foreign matter from
		the auto-cutter.
		If this recurs, contact Citizen service persons.