4.2 Print Troubleshooting
Switch on the printer whilst holding down the FEED key until “PrntTest” is displayed. A sample output is printed on page 2.
Problem | Cause and remedy | |
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Missing lines | Print head is damaged. | Contact the Citizen service |
(vertical lines) |
| personal to obtain a replacement |
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| and install as required. |
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Dropouts (light | Print head is dirty. | Check the print head |
patches) |
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| it's dirty, wipe the surface of the |
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| print head elements with the head |
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| cleaning pen provided. |
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| Platen roller is dirty. | Remove dirt or label or tape scraps |
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| stuck to the platen roller. If they |
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| cannot be removed, contact our |
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| service personnel. |
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Printing is too | Media width adjustment | Refer to section 3.5 for more |
light or too dark | is not set correctly. | details about adjusting the |
on one side of |
| media width settings. |
the |
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Print is too light | Incorrect head pressure | Change to the recommended type |
or too dark | adjustments | after checking the ink ribbon and |
overall |
| paper maker and identification |
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| number. |
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| Ink ribbon and paper are | Obtain matched ink and ribbon and |
| not the recommended | adjust printer parameters |
| type. | accordingly. |
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| Incorrect head heat | Check the heat level in the |
| setting | software and adjust it as |
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| necessary. |
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| Incorrect | Check whether the printer is set for |
| or thermal transfer | |
| setting. | printing and change it as |
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| necessary. |
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