Boca Research 2x2, Turbo1x1 manual Appendix D Servicing Your Boca Product

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Appendix D: Servicing Your Boca Product

If your IO Turbo Series adapter requires service, first contact the authorized dealer from whom you purchased the product. If the dealer is unable to assist you, and you must contact Boca Research, Inc., please follow the instructions below. Our electronic BBS is available 24 hours a day at (561) 241-1601 and will support data transmission speeds up to 33.6Kbps with settings of N, 8, 1. If you have a modem, the BBS may be helpful (especially during off hours) if you have a question about product settings or compatibility, or if you wish to download driver software or utilities.

NOTE: CALLING TECHNICAL SUPPORT WITHOUT COMPLETE AND ACCURATE INFORMATION CONCERNING YOUR PROBLEM MAY BE BOTH TIME- CONSUMING AND FRUSTRATING FOR YOU.

1.When calling Boca Research Technical Support, have the following information available:

•Board name and part number (located on the board)

•Computer model

•Peripherals in system

•Computer manufacturer

•Operating system and version

Servicing Your Boca Product

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Contents Adapter Page Before You Begin your Installation Damaged or Missing Items Contents Getting Started Turbo 1x1 1 SERIAL/1 Parallel Port Driver DisketteExpress Install SERIAL/2 Parallel Ports TurboSERIAL/1 Parallel Port Express Install Section One Introduction Introduction Series23456789012345 Select Section Two Physical InstallationIO Turbo Series Turbo 2x2 Suggested Configuration Turbo 1x1 Suggested Configuration Windows 98 Users Section Three Windows 98/95 ConfigurationWindows 95 Users Update Device Driver WizardNew Hardware Found Dialog Box Go to the Control Panel, System, Device Manager All Versions of WindowsDriver Installation IO Turbo Series DOS Section Four Windows 3.x/DOS ConfigurationIf a NON Plug and Play System is Detected Change displayed settings to standard addresses such as Symptom Possible Remedy Appendix a TroubleshootingTroubleshooting My system locks up Windows NT Notes Appendix B Windows NT ConfigurationTechnical Notes Troubleshooting InstallingSerial Port a and B 9-pin Line Name Pin # Appendix C Pin AssignmentsParallel Port a and B 25-pin Line Name Pin # Appendix D Servicing Your Boca Product IO Turbo Series Servicing Your Boca Product FCC Compliance Limited Warranty
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