Monarch 9403TM manual Troubleshooting

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T R O U B L E S H O O T I N G

11

This chapter provides explanations of the error messages you may receive while using the 9403 printer. There are two types of error messages:

uData Errors

uCommunication Errors

Some errors numbered 400-438 and 500-574 are internal software errors.

If you have trouble loading supplies or performing maintenance, see Chapter 3, "Loading Supplies," or Chapter 9, "Cleaning." If you have a problem you cannot solve, contact Technical Support.

To clear an error, press E. If the problem persists, clear the printer’s memory by turning the printer off.

Wait five seconds and turn the printer back on. If clearing the printer’s memory does not solve the problem, call Technical Support.

Troubleshooting 11 - 1

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Contents Monarch Printer Canadian D.O.C. Warning Page Page Loading Ribbon TA B L E O F C O N T E N T SGetting Started Loading SuppliesPrinting Setting Supply OptionsSetting Contrast Setting Defaults Communication ValuesTroubleshooting CleaningDiagnostics Page A n d a r d F e a t u r e s T T I N G S TA R T E DP a c k i n g t h e P r i n t e r D i e n c eD e r i n g P r o g r a m m e r ’ s M a n u a l s O u t M o n a r c h Q u i c k s e t U t i l i t i e sN n e c t i n g t h e P o w e r C a b l e DTR T a b l i s h i n g C o m m u n i c a t i o n sN n e c t i n g t h e C o m m u n i c a t i o n C a b l e N u C h a r t s O u t T h i s M a n u a lN t r o l K e y s I n g t h e K e y p a dMain Menu Print ModeA r t u p L e c t i n g a F u n c t i o n T t i n g U p t h e P r i n t e r I t i n g a n O p t i o nLight DarkA D I N G S U P P L I E S P p l y L o a d i n g D i a g r a m A d i n g S u p p l y I n t i n g a Te s t L a b e l User Diag Enter PasswordDiagnostics Page A D I N G R I B B O N A d i n g a R i b b o n R o l l Remove the old ribbon by pulling the wire clips as shown RibbonPrinthead Core Take-up Take-up Reel Take-up Reel 6Loading Ribbon T T I N G S U P P L Y O P T I O N S Ribbon B b o nSupply Separators T c h S e p a r a t o r sBatch Separator I n t P o s i t i o n P p l y P o s i t i o n R g i n P o s i t i o n Supply P p l y Ty p e M M U N I C AT I O N V a L U E S User Comm U d R a t eR d L e n g t h Baud RateParity O p B i t sR i t y StopbitsFlow Control S e t t o D e Fault V a l u e sO w C o n t r o l T T I N G C O N T R a S T Setup T T I N G D E F a U LT S Monetary formatting options are listed in the table below USA N e t a r y S i g nSecondary Sign DefaultsC o n d a r y S i g n Monetary SignDecimal Places C i m a l P l a c e sA s h e d Z e r o Slashed Zero Power UPW e r U p M o d e Prompt SET O m p t S e t8Setting Defaults I N T I N G Pause Menu T e r r u p t i n g a B a t c hS t a r t i n g a B a t c h N c e l i n g a P a u s e d B a t c h To cancel only the paused batch, press L or R until you see Page P e a t i n g a B a t c h T e r i n g N u m b e r s F l i n e P r i n t i n g$ ¢ T e r i n g L e t t e r sPage Dept T e r i n g S y m b o l sI n g B a r code 1 2 T e r i n g a n d C h a n g i n g D a t a12Printing Price 0¢ Ty p e s o f D a t a E n t r yT e r i n g a B a t c h Print Mode r Printing I n g t h e S t a n d a r d F o r m a t s Main Menu 18Printing E a N I N G 2Cleaning Printhead Platen Roller 4Cleaning Pppe A G N O S T I C SC t o r y S e t P a s s w o r d E c k i n g t h e S o f t w a r e V e r s i o n I n t i n g a Te s t P a t t e r n Print Quantity E c k i n g S e n s o r M a r k Q u a l i t y I n g P a s s w o r d P r o t e c t i o n R v i c e D i a g n o s t i c s 10-8Diagnostics Troubleshooting A r t U p a n d P r i n t i n g 11 2 TroubleshootingError Description/Action Code T a Error sPage Page Page Page Page M m u n i c a t i o n F a i l u r e s Error Description/Action T a F o r m a t t i n g Error s C h i n e Fault s Page Printer Description/Action Display Power DownR d P r i n t e r F a i l u r e s Interrupt test failed 11 16 Troubleshooting I n t e r P p l i e s Standard Font A R a C T E R S E T SA r a c t e r S e t s CG Triumvirate Bold Font CG Triumvirate Font Bold FontP e r c a s e L e t t e r s Char Online Offline Code W e r c a s e L e t t e r sR r e n c y S y m b o l s T e r n a t i o n a l C h a r a c t e r s N c t u a t i o n a n d S y m b o l sChar Online Offline Code Code 1 2 8 F u n c t i o n codes O S S a R Y Supplies Queue