Monarch 9403TM R d P r i n t e r F a i l u r e s, Printer Description/Action Display, Power Down

Page 96

770The print motor is not ready. Call Technical Support.

771The format specified by the application was not found. Reload your application and format and try again.

790The printer is busy. Wait until the printer is idle (not receiving data or no batch waiting to print) before you send any packets. This error may occur when you try to print a test label if the printer is busy.

791The printer has an error pending. Turn off the printer. Wait 15 seconds and turn it back on. Resend the packets.

792The printer is not initialized. Call Technical Support.

793The printer job queue is full. Turn off the printer. Wait 15 seconds and turn it back on. Resend the packets.

H a r d P r i n t e r F a i l u r e s

When a HARD failure occurs, the printer will display WARNING or POWER DOWN on the top line of the keypad display.

Record the displayed message and turn off the printer.

If the problem reoccurs when you turn the printer on again, call Technical Support. If the problem does not reoccur after you turn your printer on again, see Chapter 5, "Communication Values," to reset your printer’s SETUP options. Resend your packets.

Printer

Description/Action

Display

 

WARNING

RAM check failed on power up.

RAM Test Failure

 

POWER DOWN

ROM checksum test failed.

ROM Sum Failure

 

POWER DOWN

Timer test failed.

Timer Failure

 

11 - 14 Troubleshooting

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Contents Monarch Printer Canadian D.O.C. Warning Page Page TA B L E O F C O N T E N T S Getting StartedLoading Supplies Loading RibbonSetting Supply Options Setting Contrast Setting DefaultsCommunication Values PrintingCleaning DiagnosticsTroubleshooting Page T T I N G S TA R T E D A n d a r d F e a t u r e sD i e n c e D e r i n g P r o g r a m m e r ’ s M a n u a l sO u t M o n a r c h Q u i c k s e t U t i l i t i e s P a c k i n g t h e P r i n t e rN n e c t i n g t h e P o w e r C a b l e T a b l i s h i n g C o m m u n i c a t i o n s N n e c t i n g t h e C o m m u n i c a t i o n C a b l eDTR O u t T h i s M a n u a l N u C h a r t sI n g t h e K e y p a d N t r o l K e y sPrint Mode A r t u pMain Menu L e c t i n g a F u n c t i o n I t i n g a n O p t i o n T t i n g U p t h e P r i n t e rDark LightA D I N G S U P P L I E S P p l y L o a d i n g D i a g r a m A d i n g S u p p l y I n t i n g a Te s t L a b e l Enter Password DiagnosticsUser Diag Page A D I N G R I B B O N A d i n g a R i b b o n R o l l Remove the old ribbon by pulling the wire clips as shown RibbonPrinthead Core Take-up Take-up Reel Take-up Reel 6Loading Ribbon T T I N G S U P P L Y O P T I O N S B b o n SupplyRibbon T c h S e p a r a t o r s Batch SeparatorSeparators I n t P o s i t i o n P p l y P o s i t i o n R g i n P o s i t i o n Supply P p l y Ty p e M M U N I C AT I O N V a L U E S U d R a t e R d L e n g t hBaud Rate User CommO p B i t s R i t yStopbits ParityS e t t o D e Fault V a l u e s O w C o n t r o lFlow Control T T I N G C O N T R a S T Setup T T I N G D E F a U LT S Monetary formatting options are listed in the table below N e t a r y S i g n USADefaults C o n d a r y S i g nMonetary Sign Secondary SignC i m a l P l a c e s A s h e d Z e r oDecimal Places Power UP W e r U p M o d eSlashed Zero O m p t S e t Prompt SET8Setting Defaults I N T I N G T e r r u p t i n g a B a t c h Pause MenuS t a r t i n g a B a t c h N c e l i n g a P a u s e d B a t c h To cancel only the paused batch, press L or R until you see Page P e a t i n g a B a t c h F l i n e P r i n t i n g T e r i n g N u m b e r sT e r i n g L e t t e r s $ ¢Page T e r i n g S y m b o l s I n g B a r code 1 2T e r i n g a n d C h a n g i n g D a t a Dept12Printing Ty p e s o f D a t a E n t r y Price 0¢T e r i n g a B a t c h Print Mode r Printing I n g t h e S t a n d a r d F o r m a t s Main Menu 18Printing E a N I N G 2Cleaning Printhead Platen Roller 4Cleaning A G N O S T I C S C t o r y S e t P a s s w o r dPppe E c k i n g t h e S o f t w a r e V e r s i o n I n t i n g a Te s t P a t t e r n Print Quantity E c k i n g S e n s o r M a r k Q u a l i t y I n g P a s s w o r d P r o t e c t i o n R v i c e D i a g n o s t i c s 10-8Diagnostics Troubleshooting 11 2 Troubleshooting A r t U p a n d P r i n t i n gT a Error s Error Description/Action CodePage Page Page Page Page M m u n i c a t i o n F a i l u r e s Error Description/Action T a F o r m a t t i n g Error s C h i n e Fault s Page Power Down R d P r i n t e r F a i l u r e sPrinter Description/Action Display Interrupt test failed 11 16 Troubleshooting I n t e r P p l i e s A R a C T E R S E T S A r a c t e r S e t sStandard Font Bold Font CG Triumvirate Bold Font CG Triumvirate FontP e r c a s e L e t t e r s W e r c a s e L e t t e r s Char Online Offline CodeR r e n c y S y m b o l s N c t u a t i o n a n d S y m b o l s T e r n a t i o n a l C h a r a c t e r sChar Online Offline Code Code 1 2 8 F u n c t i o n codes O S S a R Y Queue Supplies