Mitel 5005 manual Hold, Call Forward Variations About Call Forward

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User Guide

Note: A key must not have an existing feature assigned to it before it can be programmed.

Note: It is not possible to answer a call while programming a key. It is only possible to program a key when in a free state or off hook (state dial tone). Pressing the Program Key in other states will result in an error beep. The 5005 IP Phone will appear busy when programming a key.

Hold

To place a call on Hold:

•Press HOLD and replace the handset in the cradle.

To retrieve a call from Hold:

•Lift the handset.

•Press the LINE key to retrieve the call.

Note: A call placed on hold in this manner is held under the primary line assigned to the set.

Note: This form of hold is a ’System Hold’ as any other extension can pick up this held call if they have a DSS/BLF key programmed for the initial holding extension.

Related Topics

Call Store

Exclusive Hold

Call Forward Variations

About Call Forward

Incoming internal and external calls presented at your extension can be forwarded in the following ways:

•Call Forward All (CFA) - forwards all your calls to another extension or extension group without first presenting the calls at your extension.

•Call Forward on No Answer or Busy (CFN/CFB) - forwards your calls to another extension or extension group when you are busy on another call or away from your desk.

•Remote Call Forward - forwards all your incoming calls to an external destination; for example, a cellular phone or your home number.

•Follow Me and Follow Me (I’m Here) - forwards your calls to another extension where you wish to take your calls.

Each type of forwarding can be assigned to one of the programmable function keys and invoked by pressing that key, or by dialing the appropriate feature access code.

Note: To cancel forwarding, dial the Cancel Call Forward feature access code, 617. For more information on feature access codes, consult your System Administrator.

You can also forward your calls to voicemail, if available. Contact your System Administrator for the extension number of the voicemail system.

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Contents User Guide Page Table of Contents Index Disclaimer Mitel Networks 5005 IP User GuideIllustration Key About The 5005 IP PhoneRelated Topics Important Safety Instructions And Precautions SymbolsTips for Your Comfort and Safety Don’t cradle the handset Supplying Power To The PhoneAbout Using The 5005 IP Phone Using The 5005 IP PhoneInitializing And Registering The Phone Related TopicsAdjusting Display Contrast Adjusting Volume Levels Ringer ControlHandset Receiver Volume Control Desktop Tool Screen Programming The Function KeysDesktop Stand Mounting The Phone On The Wall Mounting On The Wall Using a Bracket North AmericaAbout Call Handling Mounting On The Wall Using The Desktop StandCall Handling DSS/BLF Related Topics Standard Usage Keys Programmed By UserFeature Name Code To program a feature under a programmable keyMaking And Answering Calls ProgramKeys That Can Not Be Programmed To clear a programmed feature from under a keyTo cancel a speed dial key Call Forward Variations About Call Forward HoldCall Forward Busy Call Forward AllCall Forward No Answer To enable or disable Call Forward Busy External To enable or disable Call Forward Busy InternalTo cancel Remote Call Forward Remote Call ForwardCall Me Back CancelCamp-On Line KeysRedial MessageAccount Code Transferring And ConferencingConference Msg. No. Message Advisory MessagesTo activate Advisory Messages Answer Variations Answer External CallCalls For Auto-AnswerCall Park Call PickupPress the Cancel Message key Cancel Message WaitingDo Not Disturb Direct Station Selection/Busy Lamp Field DSS/BLFExtension Paging Extension GroupTo use Extension Paging Group ListenExclusive Hold Hold Variations Call StoreLine Group Last Call Duration DisplayStatus Locking/Unlocking The PhoneNight Service Pick-up Night Service About Night ServiceSpeed Call Re-establishRinger On/Off Swap Index Mitel Networks 3100 Integrated Communications Platform 13, 15, 18, 20, 24, 25
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5005 specifications

The Mitel 5005 is a versatile and powerful communication device designed for businesses looking to enhance their telephony capabilities. Built with modern technologies, the Mitel 5005 integrates a host of features that contribute to efficient communication and improved productivity in the workplace.

One of the standout features of the Mitel 5005 is its support for VoIP (Voice over Internet Protocol) technology. This allows organizations to make voice calls using the internet rather than traditional phone lines, significantly reducing communication costs. The device supports high-definition (HD) audio, ensuring crystal-clear conversations that enhance the overall user experience.

The Mitel 5005 is equipped with a user-friendly interface that includes a large backlit display. This display not only shows the caller ID information but also allows users to navigate through various settings and features with ease. The device offers programmable keys that users can customize to access frequently used functions or contact lists, making it efficient for day-to-day operations.

Another key characteristic of the Mitel 5005 is its integration capabilities. The device seamlessly works with Mitel’s rich software portfolio, including unified communications applications that support messaging, presence, and collaboration features. This integration enables users to connect through multiple channels, including video conferencing and instant messaging, creating a cohesive communication ecosystem.

The Mitel 5005 is also built for scalability, making it suitable for businesses of all sizes. Organizations can easily expand their telephony systems as they grow, adding more devices without the need for complex setups. Additionally, the device supports various networking options, including Power over Ethernet (PoE), simplifying installation and reducing the need for additional power adapters.

Security is another priority for the Mitel 5005, which comes equipped with robust encryption and security protocols to protect sensitive communications from potential threats. This is particularly important for businesses handling confidential information and wishing to maintain customer trust.

In conclusion, the Mitel 5005 is a feature-rich communication device that combines state-of-the-art technologies with user-centric design. With its VoIP capabilities, HD audio, customizable features, seamless integration, scalability, and security measures, it stands out as an excellent choice for businesses aiming to enhance their communication strategies and improve overall operational effectiveness.
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