Mitel 5005 manual Hold Variations Call Store, Exclusive Hold

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User Guide

To activate your extension’s speaker during a call:

1.Press the GROUP LISTEN key. The GROUP LISTEN key lights solid when the loudspeaker is enabled and the following message is displayed: "GROUP LISTEN".

To de-activate your extension’s speaker:

1.Press the GROUP LISTEN key again. The GROUP LISTEN key extinguishes and the display screen returns to normal.

Hold Variations

Call Store

This feature allows you to place an external call on hold under a key and leave it on hold for a pre- defined time.

Note: Only external calls may be held using this feature.

Note: The number of STORE keys that you can have programmed at your extension is limited by the number of available personal keys to a maximum of thirty (30).

Note: A stored call cannot be picked by another extension user and you cannot transfer the stored call to another extension.

To store a call:

1. While in conversation with another party, press a STORE key.

To retrieve a call that has been stored:

1. While your extension is idle, press the flashing STORE key.

Exclusive Hold

EXCLUSIVE HOLD places a call on hold that may only be retrieved from the originating set. This type of hold allows you to place a single party on hold if you do not have any dedicated LINE or DSS/BLF keys on your set. If you do have dedicated LINE or DSS/BLF keys, a number of parties can be placed on Exclusive Hold.

To place a call on exclusive hold to make an enquiry call or answer another call:

•While in conversation with an established call, press the EXCLUSIVE HOLD key. The current call is placed on hold. Any DSS/BLF or LINE keys associated with the call will flash with held cadence.

To retrieve a call from exclusive hold that is not associated with a DSS/BLF or LINE key:

•Press the EXCLUSIVE HOLD key. You are re-connected to the held party.

To retrieve a call from exclusive hold that is associated with a DSS/BLF or LINE key:

•Press the flashing DSS/BLF or LINE key. You are re-connected to the held party.

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Contents User Guide Page Table of Contents Index Disclaimer Mitel Networks 5005 IP User GuideAbout The 5005 IP Phone Related TopicsIllustration Key Supplying Power To The Phone SymbolsImportant Safety Instructions And Precautions Tips for Your Comfort and Safety Don’t cradle the handsetRelated Topics Using The 5005 IP PhoneAbout Using The 5005 IP Phone Initializing And Registering The PhoneAdjusting Volume Levels Ringer Control Handset Receiver Volume ControlAdjusting Display Contrast Desktop Tool Screen Programming The Function KeysDesktop Stand Mounting The Phone On The Wall Mounting On The Wall Using a Bracket North AmericaMounting On The Wall Using The Desktop Stand Call HandlingAbout Call Handling DSS/BLF Related Topics Standard Usage Keys Programmed By UserProgram To program a feature under a programmable keyFeature Name Code Making And Answering CallsTo clear a programmed feature from under a key To cancel a speed dial keyKeys That Can Not Be Programmed Call Forward Variations About Call Forward HoldCall Forward All Call Forward No AnswerCall Forward Busy Remote Call Forward To enable or disable Call Forward Busy InternalTo enable or disable Call Forward Busy External To cancel Remote Call ForwardLine Keys CancelCall Me Back Camp-OnRedial MessageTransferring And Conferencing ConferenceAccount Code Answer Variations Answer External Call Advisory MessagesMsg. No. Message To activate Advisory MessagesCall Pickup Auto-AnswerCalls For Call ParkDirect Station Selection/Busy Lamp Field DSS/BLF Cancel Message WaitingPress the Cancel Message key Do Not DisturbGroup Listen Extension GroupExtension Paging To use Extension PagingExclusive Hold Hold Variations Call StoreLocking/Unlocking The Phone Last Call Duration DisplayLine Group StatusNight Service Pick-up Night Service About Night ServiceRe-establish Ringer On/OffSpeed Call Swap Index Mitel Networks 3100 Integrated Communications Platform 13, 15, 18, 20, 24, 25
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5005 specifications

The Mitel 5005 is a versatile and powerful communication device designed for businesses looking to enhance their telephony capabilities. Built with modern technologies, the Mitel 5005 integrates a host of features that contribute to efficient communication and improved productivity in the workplace.

One of the standout features of the Mitel 5005 is its support for VoIP (Voice over Internet Protocol) technology. This allows organizations to make voice calls using the internet rather than traditional phone lines, significantly reducing communication costs. The device supports high-definition (HD) audio, ensuring crystal-clear conversations that enhance the overall user experience.

The Mitel 5005 is equipped with a user-friendly interface that includes a large backlit display. This display not only shows the caller ID information but also allows users to navigate through various settings and features with ease. The device offers programmable keys that users can customize to access frequently used functions or contact lists, making it efficient for day-to-day operations.

Another key characteristic of the Mitel 5005 is its integration capabilities. The device seamlessly works with Mitel’s rich software portfolio, including unified communications applications that support messaging, presence, and collaboration features. This integration enables users to connect through multiple channels, including video conferencing and instant messaging, creating a cohesive communication ecosystem.

The Mitel 5005 is also built for scalability, making it suitable for businesses of all sizes. Organizations can easily expand their telephony systems as they grow, adding more devices without the need for complex setups. Additionally, the device supports various networking options, including Power over Ethernet (PoE), simplifying installation and reducing the need for additional power adapters.

Security is another priority for the Mitel 5005, which comes equipped with robust encryption and security protocols to protect sensitive communications from potential threats. This is particularly important for businesses handling confidential information and wishing to maintain customer trust.

In conclusion, the Mitel 5005 is a feature-rich communication device that combines state-of-the-art technologies with user-centric design. With its VoIP capabilities, HD audio, customizable features, seamless integration, scalability, and security measures, it stands out as an excellent choice for businesses aiming to enhance their communication strategies and improve overall operational effectiveness.
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