Mitel 5005 manual Hold Variations Call Store, Exclusive Hold

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User Guide

To activate your extension’s speaker during a call:

1.Press the GROUP LISTEN key. The GROUP LISTEN key lights solid when the loudspeaker is enabled and the following message is displayed: "GROUP LISTEN".

To de-activate your extension’s speaker:

1.Press the GROUP LISTEN key again. The GROUP LISTEN key extinguishes and the display screen returns to normal.

Hold Variations

Call Store

This feature allows you to place an external call on hold under a key and leave it on hold for a pre- defined time.

Note: Only external calls may be held using this feature.

Note: The number of STORE keys that you can have programmed at your extension is limited by the number of available personal keys to a maximum of thirty (30).

Note: A stored call cannot be picked by another extension user and you cannot transfer the stored call to another extension.

To store a call:

1. While in conversation with another party, press a STORE key.

To retrieve a call that has been stored:

1. While your extension is idle, press the flashing STORE key.

Exclusive Hold

EXCLUSIVE HOLD places a call on hold that may only be retrieved from the originating set. This type of hold allows you to place a single party on hold if you do not have any dedicated LINE or DSS/BLF keys on your set. If you do have dedicated LINE or DSS/BLF keys, a number of parties can be placed on Exclusive Hold.

To place a call on exclusive hold to make an enquiry call or answer another call:

While in conversation with an established call, press the EXCLUSIVE HOLD key. The current call is placed on hold. Any DSS/BLF or LINE keys associated with the call will flash with held cadence.

To retrieve a call from exclusive hold that is not associated with a DSS/BLF or LINE key:

Press the EXCLUSIVE HOLD key. You are re-connected to the held party.

To retrieve a call from exclusive hold that is associated with a DSS/BLF or LINE key:

Press the flashing DSS/BLF or LINE key. You are re-connected to the held party.

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Contents User Guide Page Table of Contents Index Disclaimer Mitel Networks 5005 IP User GuideAbout The 5005 IP Phone Related TopicsIllustration Key Supplying Power To The Phone SymbolsImportant Safety Instructions And Precautions Tips for Your Comfort and Safety Don’t cradle the handsetRelated Topics Using The 5005 IP PhoneAbout Using The 5005 IP Phone Initializing And Registering The PhoneAdjusting Volume Levels Ringer Control Handset Receiver Volume ControlAdjusting Display Contrast Desktop Tool Screen Programming The Function KeysDesktop Stand Mounting The Phone On The Wall Mounting On The Wall Using a Bracket North AmericaMounting On The Wall Using The Desktop Stand Call HandlingAbout Call Handling DSS/BLF Related Topics Standard Usage Keys Programmed By UserProgram To program a feature under a programmable keyFeature Name Code Making And Answering CallsTo clear a programmed feature from under a key To cancel a speed dial keyKeys That Can Not Be Programmed Call Forward Variations About Call Forward HoldCall Forward All Call Forward No AnswerCall Forward Busy Remote Call Forward To enable or disable Call Forward Busy InternalTo enable or disable Call Forward Busy External To cancel Remote Call ForwardLine Keys CancelCall Me Back Camp-OnRedial MessageTransferring And Conferencing ConferenceAccount Code Answer Variations Answer External Call Advisory MessagesMsg. No. Message To activate Advisory Messages Call Pickup Auto-Answer Calls For Call ParkDirect Station Selection/Busy Lamp Field DSS/BLF Cancel Message WaitingPress the Cancel Message key Do Not DisturbGroup Listen Extension GroupExtension Paging To use Extension PagingExclusive Hold Hold Variations Call StoreLocking/Unlocking The Phone Last Call Duration DisplayLine Group StatusNight Service Pick-up Night Service About Night ServiceRe-establish Ringer On/OffSpeed Call Swap Index Mitel Networks 3100 Integrated Communications Platform 13, 15, 18, 20, 24, 25
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