TechFAX and Website

As a vital part of our ongoing customer support activities, Pinnacle Systems offers several important services:

•FaxBack and TechFAX

A FaxBack system is online and available for 24-hour technical support information. The system provides up-to-the-minute Lightning information, technical tips, troubleshooting procedures and important application notes. All TechFAX documents are updated on a regular basis.

To utilize the service, you must dial in from your fax machine. It is highly recommended that your initial request is the TechFAX catalog, document number 1. Then, follow the instructions to receive additional TechFAX documents.

FaxBack (U.S.): (650) 237-1973

•Website

Note

Pinnacle System’s Website offers valuable and timely information about the company, its full range of products, and detailed infor- mation about customer service. The Website also lists all TechFAXes and pertinent application notes.

Pinnacle’s Website address is listed below.

http://www.pinnaclesys.com

For optimum performance with Pinnacle’s Website, two programs are recommended: Netscape Navigator version 4.0 (or later), or Internet Explorer version 3.0 (or later).

Related Publications

Use the following references for additional information:

•Refer to the Lightning ShotBox Tutorial for an introductory course on Lightning operations, using the optional ShotBox.

•Refer to the Lightning Online Help Files for reference material and additional operating instructions using the keyboard and mouse.

Lightning 1000 Installation Guide