Magma EB7R-x8, EBU, EB7-x8 user manual Troubleshooting, Locatethe Problem

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Chapter 7 Troubleshooting

M A G M A

Chapter 7 Troubleshooting

Locatethe Problem

If you are having trouble with the Magma expansion system, verify that all cards are seated properly and all cables are connected properly. Be sure you followed the instructions in earlier sections of this User Guide. Always remember to power On and Off correctly when rechecking and testing your installation. If you are still having problems, try these simple troubleshooting steps.

My Computer Can’t Find the PCIe Expansion System

When Nothing Works

My PCIe Card Doesn’t Work

The Magma PCIe Expansion System is correctly displayed as a “PCI standard PCI-to-PCI bridge” (Windows Device Manager) and as a “pci-bridge”(MAC Apple System Profiler). When connected and functioning correctly, this Expansion System will be displayed as follows:

Windows

MAC

If this is not what you see when you verify your installation, the following troubleshooting steps may help you locate and resolve your installation issues without having to call Technical Support.

My Computer Can’t Find the PCIe Expansion System

If the expansion system is not visible in your Windows Device Manager or your Apple System Profiler at all, you will need to turn off your computer (first) and then the Magma expansion chassis (second) and test all cords and cables to ensure you have everything connected correctly. If everything seems to be connected correctly, and you are sure you have applied power correctly (power up the expansion chassis first and then the computer), then try the following troubleshooting steps:

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Contents ExpressBoxUniversal EBU PCI Express to PCI Express Expansion Model EB7-x8 Model EBU Model EB7R-x8Copyright 2009 Mission Technology Group, Inc. - DBA Magma Limitation of LiabilityTrademark References CHAPTER 4 INSTALL CARDS AND DRIVES Table of ContentsHARDWARE INSTALLATION VERIFY INSTALLATIONCHAPTER 8 HOW TO GET MORE HELP CHAPTER 5 MODULAR SOLUTIONS WITH EBUCHASSIS MAINTENANCE TROUBLESHOOTING500Watt Power Supply Specifications Page Advisories PrefaceWhen WorkingInsideaComputer SafetyInstructionsProtecting Against Electrostatic Discharge Rack-Mount Instructions Chapter 1 Introduction General SpecificationsItem Qty Pre-InstallationInformationToolsRequiredfor Installation PartsListSTOP Chapter 2 Hardware InstallationBefore you Begin Install PCI Express Host CardM A G M A STOP Attach Power and Expansion Cablesthe chassis along with the power cord Laptop Installation optionalTDP side to Laptop Picture B shows the Incorrect orientation RechecktheInstallation Applying Power Correctly Starting UpHardware Check Windows Start Up RackInstallationsShutting Down You may now proceed to Chapter 3 Verify InstallationM A G M A Windows CHAPTER 3 Verify InstallationExpansion Slot Utility MacOSXApple System Profiler RedHat 9 Linux Link Supported Speed 2.5Gb/s, Width x8, ASPM L0s L1, Port Mapping Physical Slot locationsto port locations using lspciExample lspci -vvv Output Link Supported Speed 2.5Gb/s, Width x4, ASPM L0s, Port Chapter 4 Install Cards and Drives Remove PCI Express Expansion Chassis CoverCover Screws Remove all of these screws in order to open the enclosure Installing 3rd Party PCIe Cards Install 3rd PartyPCIe Cardsor Hard DrivesInstalling Hard Drives System Should Be Up and Running FinishingTouches“Hot-Swappable”PCIeCardsoptional Procedure for hot-un-plugging a PCIe plug in card Double click on the applet3. Select a device and click on the “Properties button” corresponds to the slot number will begin Click on the Stop button of the dialogClick on the OK button of the new dialog 8. A green LED, labeled P X PwrE where11. After 5-6 seconds the LED will stop flashing and remain on 10. The LED should start flashing againDigi Design Pro Tools PCIeExpansion Solutions with the EB7-x8Video Card expansion solutions ATI HD4850 High Throughput storage solutionsaccessing our data 100% Reads I/O Test typeThroughput MByte/sec 50% Reads 50% WritesConfiguring a complete computer withEBU Chapter 5 Modular Solutions with EBUVirtualization, Clusters, and EBU Configuring EBU for I/OSharingbetweenmultiple Blades or Other Serversability of its chassis to allow for peer to peer communication between its slots as well as its ability to communicate with multiple Root Complex Port sources with its complementary Universal Host Adaptor product lends itself to very elegant and immensely cost effective I/O virtualization applications General Chassis Cleaning Chapter 6 Chassis MaintenanceNext, use a can of compressed air from your local computer store to blow out any dust that may have accumulated in the chassis fans “Hot-Swappable”PowerSupply Optional CleaningtheAirFilter M A G M A ƒ When Nothing Works ƒ My PCIe Card Doesn’t Work Chapter 7 TroubleshootingLocatethe Problem My Computer Can’t Find the PCIe Expansion SystemCheck the DIP switch settings on the Magma Host Card RedHat9 Linux WindowsWhen Nothing Works My Computer Hangs During Power Up My PCIe Card Doesn’t Work 1. Shut down the computer followed by the Magma expansion chassis Support for 3rdPP Party PCIe Cards Windows Error CodesParty PCIe Card driver Error CodeThis code indicates that there is a problem with the 3rd Description/ActionChapter 8 How to Get More Help FrequentlyAskedQuestionsFAQContacting Technical Support Magma Debug Utility 2. Run Magnostic.exe4. E-mail file to forums@magma.com PCIScope Software Utility Technical Support request at wwwH.magma.com/sTU upportUT.H ReturningMerchandisetoMAGMA Appendix A Need More PCIe Slots? Multiple PCIe Expansion System ConfigurationsPage Fan-Out Verify your configuration Daisy-Chaining Combination Configurations Fan -O ut D aisy-C hain C om bination C onfigurationD aisy-C hain Fan -O ut C om bination C onfiguration Power-On Sequence for Advanced Configurations Troubleshooting AdvancedConfigurationsPCI e Card Conflicts Page MAC and Linux Finding the Problem CardAPPENDIX B Compliance FCC/CE/ULIndustryCanada DC OUTPUT SAFETY500Watt Power Supply Specifications AC INPUTMISCELLANEOUS Magma 9918 Via Pasar, San Diego, CA 92126, USA Phone 858 530-2511 Fax 85809-09917-01- A Manual, USER, EB7-x8, ROHS