Magma P13RR-TEL user manual Troubleshooting, LocatetheProblem

Page 36

M A G M A

Chapter 7 Troubleshooting

LocatetheProblem

If you are having trouble with the MAGMA expansion system, verify that all cards are seated properly and all cables are connected properly. Be sure you followed the instructions in earlier sections of this User Guide. Always remember to power On and Off correctly when rechecking and testing your installation. If you are still having problems, try these simple troubleshooting steps.

My Computer Can’t Find the PCI Expansion System

When Nothing Works

My PCI Card Doesn’t Work

The PCI to PCI Expansion System is correctly displayed as a “PCI standard PCI-to-PCI bridge” (Windows Device Manager) and as a “pci-bridge”(MAC Apple System Profiler). When connected and functioning correctly, this Expansion System will be displayed as follows:

Windows

MAC

If this is not what you see when you verify your installation, the following troubleshooting steps may help you to locate and resolve your installation issues, without having to call Technical Support.

28Chapter 7 Troubleshooting

Image 36

Contents Slot PCI to PCI Expansion Copyright 2007 Mission Technology Group, Inc. DBA Magma Table of Contents Chapter Chassis Maintenance Preface AdvisoriesSafetyInstructions WhenWorkingInsideaComputerProtecting Against Electrostatic Discharge Electrostatic Discharge ESD WarningIv Preface General Specifications Pre-InstallationInformationIntroduction ToolsRequiredforInstallation PartsListHardware Installation Install PCI HostInterfaceCard Before you BeginAttachPCIExpansionandPowerCable RechecktheInstallation Applying PowerCorrectlyStarting Up Shutting Down MAC Start UpVerify Installation Windows2000andXPMacOSX G M a Install 3rd Party PCI Cards Remove PCI Expansion Chassis CoverPCI Expansion InterfaceCard InstallPCICards inPCI Expansion Chassis System Should BeUp and Running FinishingTouches Rack Installations Remote Monitoring Getting StartedConfiguring Surveillance Pro Surveillance Pro 2 WebChassis Name IP AddressG M a Subnet Mask and Gateway Address Surveillance Pro 2 Email Notification Setup Smtp AddressAdministration Name and Password Setup Recipient’s Email Address Email Address #1 #4From Email Address Finalizing Surveillance Pro 2 Configuration Removing Faults From Surveillance ProChassis Maintenance Hot-SwappablePowerSupplyReplacing a Fan AdjustingtheDigital DisplayWindow Troubleshooting LocatetheProblemMy Computer Can’t Find the PCI Expansion System WindowsWhen Nothing Works My Computer Hangs During Power Up My PCI Card Doesn’t Work Support for 3rd Party PCI Cards Windows Error Codes Error Code Description/ActionOn the PCI to PCI Bridge Magma Technical Support How to Get More Help FrequentlyAskedQuestionsFAQContacting Technical Support Magma Debug Utility PCIScope Software Utility G M a ReturningMerchandisetoMAGMA Magma Returns DEPT. RMA #Appendix a Bus Hierarchy BusHierarchyMultiple PCI Expansion System Configurations Appendix B Need More Slots?Fan-Out Verify your configuration Urati o nDaisy-Chaining ExpansionSystems Daisy-ChainingCombination Configurations Power-On Sequence forAdvanced Configurations Troubleshooting AdvancedConfigurationsPCI Card Conflicts G M a Finding the Problem Card Appendix C Compliance IndustryCanadaPage Manual P/N 09-09907-01-A1