M A G M A
Chapter 8 How to Get More Help
FrequentlyAskedQuestions(FAQ)
You can visit the MAGMA Technical Support FAQ pages on the Internet at:
www.magma.com/support/
Contacting Technical Support
Our support department can be reached by fax at (858)
1) | Name | 7) Serial Number | |
2) Company Name | 8) Computer Make | ||
3) | Phone Number | 9) Computer Model | |
4) | Fax Number | 10) | Operating System and Version |
5) | Email Address | 11) | Make/Model of PCI cards in expansion chassis |
6) | Model Number | 12) | Detailed description of the problem |
You can also visit our web site at:
www.magma.com/support/
For a quick response, use the Technical Support and RMA Request Form available in the Support Section of the website. Simply complete the form with all required information. Please make sure that your problem description is sufficiently detailed to help us understand your problem.
For example: Don’t say “Won’t boot up.” Do say “Tried all the steps in the Troubleshooting Section and it still won’t boot up.”
For faster diagnosis of your problem, please run the two utility programs described in the following sections and include the diagnostic files they generate with your email.
36Chapter 8 How to Get More Help