Magma P13RR-TEL user manual Magma Debug Utility

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M A G M A

MAGMA Debug Utility

Occasionally, Magma Technical Support may request Windows users to produce and email a MAGMA debug log file to help them resolve your problem. This file should be emailed to support@magma.com. This file should have a “.log” file extension. To create the *.log file, follow these instructions:

1.Locate a file called dbgview.exe on the MAGMA CDROM.

2.Double-click on the file dbgview.exe

3.While the dbgview screen is open, locate and double-click on a file called dump.exe on the MAGMA CDROM.

4.Switch back to the dbgview screen, which is now filled with data.

5.Save this file and email to support@magma.com upon request.

Include your Name and the Date the log was created in the file name. Then email it to Technical Support.

Use the “Save as type” drop-down arrow to select a file type of (*.LOG).

Chapter 8 How to Get More Help

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Contents Slot PCI to PCI Expansion Copyright 2007 Mission Technology Group, Inc. DBA Magma Table of Contents Chapter Chassis Maintenance Advisories PrefaceWhenWorkingInsideaComputer SafetyInstructionsElectrostatic Discharge ESD Warning Protecting Against Electrostatic DischargeIv Preface General Specifications Pre-InstallationInformationIntroduction PartsList ToolsRequiredforInstallationHardware Installation Before you Begin Install PCI HostInterfaceCardAttachPCIExpansionandPowerCable RechecktheInstallation Applying PowerCorrectlyStarting Up MAC Start Up Shutting DownWindows2000andXP Verify InstallationMacOSX G M a Remove PCI Expansion Chassis Cover Install 3rd Party PCI CardsPCI Expansion InterfaceCard InstallPCICards inPCI Expansion Chassis System Should BeUp and Running FinishingTouches Rack Installations Getting Started Remote MonitoringSurveillance Pro 2 Web Configuring Surveillance ProIP Address Chassis NameG M a Subnet Mask and Gateway Address Smtp Address Surveillance Pro 2 Email Notification SetupAdministration Name and Password Setup Recipient’s Email Address Email Address #1 #4From Email Address Removing Faults From Surveillance Pro Finalizing Surveillance Pro 2 ConfigurationHot-SwappablePowerSupply Chassis MaintenanceReplacing a Fan AdjustingtheDigital DisplayWindow LocatetheProblem TroubleshootingWindows My Computer Can’t Find the PCI Expansion SystemWhen Nothing Works My Computer Hangs During Power Up My PCI Card Doesn’t Work Support for 3rd Party PCI Cards Error Code Description/Action Windows Error CodesOn the PCI to PCI Bridge Magma Technical Support How to Get More Help FrequentlyAskedQuestionsFAQContacting Technical Support Magma Debug Utility PCIScope Software Utility G M a Magma Returns DEPT. RMA # ReturningMerchandisetoMAGMABusHierarchy Appendix a Bus HierarchyAppendix B Need More Slots? Multiple PCI Expansion System ConfigurationsFan-Out Urati o n Verify your configurationDaisy-Chaining Daisy-Chaining ExpansionSystemsCombination Configurations Power-On Sequence forAdvanced Configurations Troubleshooting AdvancedConfigurationsPCI Card Conflicts G M a Finding the Problem Card IndustryCanada Appendix C CompliancePage Manual P/N 09-09907-01-A1