Tally Genicom 2900 manual Appendix a Troubleshooting A-73, HammerTimeExplanation Corrective Action

Page 73

 

 

Error Messages

Graphic Check

Explanation:

This message indicates that the printer has received an unprintable

 

 

graphic. This message only appears if the Set Graphic Error Action

 

 

Command has been set properly.

 

Corrective Action:

Clear the message (Clear key), then place the printer back Online.

 

 

Confirm with host why Graphic check message was sent.

HammerTimeExplanation:

Corrective Action:

The software controlling the print hammer timing has detected an internal inconsistency.

Press the Clear key. If it faults repeatedly, call your Customer Service Representative and skip to the next print job.

HammerVoltage1

Explanation:

One of the hammer drive circuits was turned on when it shouldn’t

 

 

have been, so all printing has been disabled. The usual cause is a

 

 

failed drive transistor.

 

Corrective Action:

Call your Customer Service Representative for repair.

HammerVoltage2

Explanation:

A high resistance coil fault has likely occurred in one or more of the

 

 

hammer coils. Note: this fault message will have been preceded by

 

 

printing slow-down attempts associated with On-The-Fly thermal

 

 

monitoring of hammer bank temperature.

 

Corrective Action:

Check the hammer bank for defective coils. Confirm that the hammer

 

 

driver board is functioning properly. Replace the hammer driver

 

 

board. Call your Customer Service Representative for repair.

Heap Overflow

Explanation:

Graphics memory space is full and the printer cannot accept or

 

 

process data. Printer will reset and data will be lost.

 

Corrective Action:

Insert line terminators in data stream so the printer will process the

 

 

data, then retransmit the data.

Key Disabled

Explanation:

Key has no function for this printer model or mode of operation.

 

Corrective Action:

No corrective action.

Lost Adrs (27)

Explanation:

Certain communication signals have been lost between the printer

 

 

and the host computer.

 

Corrective Action:

Check cable connection, setup of host, and printer address setting.

Lost Sync (28)

Explanation:

The host is not communicating with the printer.

 

Corrective Action:

Verify address of computer and host setup. Check I/O cables.

 

 

When this message is displayed during printer installation, you may

 

 

continue to test the printer by placing the printer Offline and entering

 

 

Menu mode to select print tests or calibration routines.

No VFU Loaded

Explanation:

A VFU command was received from the host before a VFU was

 

 

downloaded.

 

Corrective Action:

Download the required VFU information, then retransmit the data.

NVRAM Fault

Explanation:

The nonvolatile data checksum has failed because of one of the

 

 

following conditions:

 

 

(1) A new RAM has been installed.

 

 

(2) New software with different nonvolatile variables has been

 

 

installed.

 

 

(3) The variable values have been altered in a destructive manner.

 

Corrective Action:

Depress the Clear key. If the message does not clear, cycle printer

 

 

power. If the message still does not clear, call your Customer Service

 

 

Representative for repair.

Appendix A: Troubleshooting A–73

Image 73
Contents Operator Manual Operator Manual Serial Parallel LANAcknowledgments Contents Chapter Operator Manual ESC Appendix a Troubleshooting Appendix B Specifications Operator Manual Preface-9 IntroductionPreface-10Operator Manual About This ManualConventions Site Preparation Setting Up Your PrinterUnpacking your printer Unpacking the PrinterRepacking Removing the Shipping HardwareInterface Connectors Interface Connections and Powering UpInterface Connections Serial/Parallel InterfacesPowering Up Powering Up14Operator Manual Paper System Components Paper SystemPaper System Components Tractors 16Operator ManualPrint Gap Paper TensionInstalling the Ribbon Cartridge Installing Ribbon Cartridge18Operator Manual Control Panel Components LED IndicatorsControl Panel Components LCD Liquid Crystal Display20Operator Manual Loading Paper and Printing Loading Paper for Standard Printing Mode Step Standard Printing Mode22Operator Manual Column Alignment Scale 24Operator Manual Print Gap Profile Mode Print Gap AdjustmentPrint Gap Gap ZoneFine-tuning the Automatic Print Gap Setting Using a Saved Gap Zone Profile26Operator Manual Manually Adjust Print Gap on Control Panel Set Print Gap Detect Mode to ManualAfter unlocking the Print Gap keys Setting Up Configurations Manually Setting Print Gap28Operator Manual Run a Print TestPrinter Menus and the Control Panel Control Panel DisplayDisplay During Normal Operation Control Panel Display30Operator Manual Display When In a Menu Indicator Paper Weight and Hammer ImpactControl Panel Key Functions Control Panel Key Functions32Operator Manual View Key TOF Key Top of FormPrint GAP + and Keys Up and Down Arrow KeysClear Key Enter Key34Operator Manual Offline Clear Key Config KeyUsing Menus Using MenusControl Panel Menus Categories, Parameters and SelectionsTCP/IP if LAN is installed Changing Form Length Example Changing Form Length Using the Menu System38Operator Manual Print Selections Report How to Print a Control Panel Selected Options ReportOperator Menu ⇒ Font Operator MenuFont Category 40Operator ManualMatrix Ser/Par Character SetOcra Density 42Operator Manual Forms Category 44Operator Manual Operator Menu ⇒ FormsPrint to EOF End Of Form If Print to EOF is on Quick AccessIf Print to EOF is OFF, you have two choices Choice Eject Distance46Operator Manual Ribbon Monitor Operation RibnMon ThreshPrint Gap Category Operator Menu ⇒ Print Gap48Operator Manual Reset Fine-Tuning the Print Gap ManuallyMode Detect Distance 50Operator ManualOperator Menu ⇒ VFU VFU EnableVFU Category Vertical Format Units VT Channel Vertical Tab ChannelConfig Menu ⇒ Printer Config MenuPrinter Category 52Operator ManualReport IO HoldBeeper Volume Beeper Mode54Operator Manual Codes Category Config Menu ⇒ CodesPrint on CR 56Operator ManualForm Feed at TOF Alt ESC Alternate EscapePrint 80 9F Hex Code 7FIgnore Char Sub Char FromConfigurations Category Config Menu ⇒ Configurations58Operator Manual How to label a configuration slot Serial I/O Category Config Menu ⇒ Serial I/O60Operator Manual DTR Function Status EnquiryDTR Polarity 62Operator ManualBusy Polarity RTS FunctionPopc Print On Paper Command Config Menu ⇒ Parallel I/OParallel I/O Category Bi-DirectionalIntellifilter Category Config Menu ⇒ Intellifilter64Operator Manual Serial Parallel Twinax/CoaxTCP/IP Menu TCP/IP Menu LAN Interface OnlyIP Addr Category Gateway CategorySubnet Category TCP/IP Menu ⇒ Subnet66Operator Manual TestMenu ⇒ Pattern Test MenuPattern Category PrintFault Override Category Test Menu ⇒ Fault OverrideDiag Category 68Operator ManualHelp Menu Help Menu70Operator Manual Appendix a Troubleshooting A-71 FaultsFault Correction Procedure Messages72Operator Manual Error MessagesHammerTimeExplanation Corrective Action Appendix a Troubleshooting A-7374Operator Manual Appendix a Troubleshooting A-75 76Operator Manual Paper ProblemsIndustry and Agency Standards Appendix B Specifications B-7778Operator Manual Industry and Agency StandardsEnvironment Appendix B Specifications B-7980Operator Manual Emulations and FontsFonts, Languages and Characters Appendix B Specifications B-81Standard Languages and Character Sets Language Substitutions82Operator Manual Configurations, Paper and SpeedAppendix B Specifications B-83 Daly Drive, Suite 703.833.8700 Chantilly, VA 703.222.7629